ThePinGurus Reviews 

The company staff handled our order immediately and not only was the finished product beautiful, it was delivered earlier than expected. We will order again from this company and so should you.

Ben at the PinZone was great to work with: he made sure all the details were right and fixed it when there was a small problem before production. Pins shipped SUPERFAST and email communication was easy. Thanks so much!

Great experience! We contacted through the website - we received response VERY quickly, then a phone call to make sure we received it and to answer any questions. Our rep, Ben, was absolutely amazing and responsive! We are impressed with the ease of making revisions and details in their quotes for services. We will definitely be referring them to others, as well as using them again.

Quick service and help getting my order just right. Quality of the enamel pins I ordered for my band are stupid good ! Def will order again!

The ease of placing the order, the fact once they had the pin design worked up they sent a note for approval and comment, and lastly, the outstanding product they supplied. It was exactly what we were hoping for. The pin looks fantastic!

Easy to work with and fast turnaround. We love the pins we ordered and would highly recommend ThePinZone.

I have tried other manufactures but I keep coming back to the best! I can't recommend them enough.

ThePinZone was awesome! Excellent and responsive communication, FAST turnaround, great quality, and low minimum order. Our new go-to for pins!

I needed custom lapel pins for my wedding and I was very happy with the finished pins and service

ThePinZone is my go to for business pins. Their price is always reasonable and have a quick turnaround.

You guys always make it ridiculously easy to get pins made! Not to mention the quality and durability is excellent. I plan to continue using ThePinZone from now on.

Went with PinZone since they had 48 hr rush service. Ordered Pins. Ordered Pins on Thursday, Oct. 6, with them to be shipped by Oct. 8 and received on Oct. 10. Paid 100% extra to get them based on this timeline. I did not receive the Pins until Oct. 13, and I have not seen a refund after requesting it. If I would have known this, I would have never ordered from them. Still have not received any refund.

I needed pins quickly for our restaurant opening this weekend. Ben helped me with our design and the pins were fantastic

I ordered lapel pins for my business. Highly recommend! The quality is amazing and the price was very affordable.

I was very happy with the pins I received.

We ordered pins for our wedding. The process was easy and we ended up with pins we love! Great service, price, and turnaround time.

Fast design and turn around. Good quality pins.

I spoke with Ben at pin zone over two weeks ago. He explained to me that shipping takes 2 days from South Carolina. I went ahead and ordered 200 pins for a memorial race. This race has been very emotional as it remembers a young girl that died of cancer four years ago. Each year then family designs a special pin to be given to all of the young athletes.
When ordering I chose a date well in advance of the race and even paid extra to make sure that they arrived on time. I heard from Ben as soon as I ordered. When I responded there was radio silence. As the date got closer I called several time only to get a VM with no response. I also sent several emails for a follow up.
Finally 4 days before the event I received an apologetic email stating that they were short staffed and my pins would be received Saturday morning. I asked for tracking and decry nothing. The event came and went with no pins.
This is a horrible fraudulent company do not order!

Beware of shipping times for 'rush pins', I got decieved. I had an important event and with 2 weeks left I got tasked to provide special commemorative pins for the group. After researching all the pin providers online and learning about the types of pins and what is called 'rush pins' I landed with 'The Pin Zone' and lots of back of forth dialogue with Ben in Sept 2021. We even had a lengthy text dialogue. After lots of communication on my timeline, Ben assured me that I would get my pins on time based on a certain order date. Despite Ben's recommendation, I went ahead and paid the extra fee to have the ship date moved up a couple days just to pad against any potential issues. After I placed my order (albeit only 50 pins, worth about $300), I notified Ben I had made the order. After a few days I realized I wasn't getting a shipping confirmation. After repeated attempts to contact Ben I was not getting a response. And then he responded that sorry for communication delays but 'they were busy' etc etc. And then finally I got a shipping email that it was coming from China and would be arriving a week late! I contacted Ben and he tried to deny responsibility for shipping times etc. After reviewing shipping info and our dialogue its clear that for some reason (maybe small order) that Ben did NOT put my order in on time and was scrambling last minute and my pins showed up late and I was unable to give them out and suffered a major embarrassment. I contacted Ben about this and asked for a refund or compensation and none was offered. So my advice to others is that if you need rush pins and have a small order, you would be better off going somewhere else. The Pin Zone is just a one many show who maybe has other jobs and the smaller orders he gets are at risk of not being delivered on time.

Note* this is a review for “cheeky pins” the U.K. website of this brand which has seemingly been taken down.

The communication side of my experience left a lot to be desired, response times can vary from minutes to days so be sure to communicate everything you could possibly want for your pins BEFORE production begins. It can also become quite a lengthy process if there are any problems with your order.

However, after quite a long wait my pins are with me and the quality is really lovely and I really appreciate the extra effort that went into them to make them what I wanted. So thank you very much for that!