Excellent from start to finish. The delivery guys went the extra mile too, storing items safely at the side of the house even though we told them to leave it on the drive. Can’t fault this company a... Toon meer
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Lees wat reviewers zeggen
Seemed to have found a good company for the pocket door for my renovation. Turns out the word KIT is a bit different for this website. I have bought the KIT but still need a few other items to actuall... Toon meer
Excellent product - haven't completed the wall build yet but I've built up the assembly ready to install and it's a well thought out robust design. Once it's secured to the stud wall you can tell it... Toon meer
Excellent communication throughout the process. One item was delayed but I was contacted to check I was ok with this. Another parcel arrived damaged but when I raised concerns about this they replied... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are an old family run business that has adapted and changed over the years starting life as a distributor and manufacturer and always interested in innovation. We started distributing Eclisse pocket door system's soon after they were introduced into the UK market and we are possibly the oldest Eclisse UK distributor.
Contactgegevens
Hatter St, CW12 1QQ, Congleton, Verenigd Koninkrijk
- 07957855440
- james@thepocketdoorcompany.co.uk
- thepocketdoorcompany.co.uk
4,3
Uitstekend
240 reviews
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Very helpful with correct information.
The person I spoke with first time, James was very kind. He realised I didn't know anything about doors. He asked me to call back with the builder so he can explain about the pocket doors and which one to order. He gave me his mobile number as well. I rang again and spoke with James who guided us as to what to order. Thank you James.
11 april 2022
Helpful staff that called me prior to…
Helpful staff that called me prior to delivery and the eclisse pocket door arrived next day .
EXCELLENT PRODUCT .
I have fitted a few now and doubt I would buy any other manufacturer as the eclisse system enables you to change parts should they fail without breaking into the stud wall .
6 april 2022
I called for information as I had no…
I called for information as I had no idea about Pocket Doors and did not know where to start or what to order. I spoke to James and he was exceptionally helpful and informative and talked me through how to order the correct size etc. Once ordered, this arrived in 48 hours and the delivery guy called me when nearby.
Excellent and efficient customer service from start to finish.
Would definitely highly recommend more than 100%.
Thank you for all your help.
14 maart 2022
An excellent system delivered in an…
An excellent system delivered in an exceptional time
3 maart 2022
Great thanks
Great thanks
Only one thing can you put writing on the instructions?
That said good product.
3 maart 2022
Excellent advice and service.
2 maart 2022
Really good quick service and great product
Really good quick service, quality product. Would recommend.
22 februari 2022
Very efficient company
Very efficient company, easy to deal with & if your unsure they are easy to speak with for advice.
10 februari 2022
Not a great experience
First time Iv installed a pocket door. Soooo many problems through out the project. Some parts didn’t arrive so trying to build without a key part lead to starting again. When I ring the guy said he messages everyone to say don’t start till the other bits arrive but never had the call. Second parts arrived a week or two later so build was delayed drastically. Builder mates tried to sort out the issues and they said it’s such a bad design. The wall flexes even with two layers of plasterboard. Instructions are bad and most of it is just artistic licensing to figure out. And the guy on the end of the phone came across as quite rude when ringing with questions. Sorry to write this review but it wasn’t a great experience. Even trying to ask the manufacturer, they never replied to 3 emails I sent
30 januari 2022
Review zonder uitnodiging
Im very impressed with the sliding door…
Im very impressed with the sliding door kits and there customer service was brilliant.
18 januari 2022
Review zonder uitnodiging
Great communication from company
Great communication from company, quick delivery and kept us informed
15 januari 2022
not very good ordered double pocket…
not very good ordered double pocket doors only one turned up when got in touch they sent other half over after a couple of day snd when put together and fitted them it was different size and. slightly different thickness by 10 mm
21 december 2021
Quick delivery but not all items arrived
Item purchased but then not in stock. Chased up but no date for when it will be available.
12 december 2021
Very prompt and efficient service
3 december 2021
exelent
exelent realy helpfull on the phone delievery on time iwish every stockest was so efficient
18 november 2021
Service was good but delivery poor
16 november 2021
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