The first time i found the poke store was through temu local after reading several really good reviews i went ahead and ordered some packs what came was really well packaged no damage all fully sealed... Toon meer
Bedrijf heeft geantwoord
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Brilliant communication, brilliant range of products and very helpful staff. I enjoyed the unique detailing on the parcel with the Pokémon themed tape and the pokestore sticker.
Bedrijf heeft geantwoord
Great assortiment of items available. Quick and easy checkout and fast tracked delivery for what was bought. Nicely packaged and even extra sticker were put in the box. Most definitely will order som... Toon meer
Bedrijf heeft geantwoord
I have made several orders now with The Poké Store and I can’t rate them highly enough, they are very reasonable and competitive with their prices and my orders always arrived quickly and secure. Thei... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your Pokémon TCG Specialist | UK Based | Free Delivery £30+ 🚚 | Join Poké Club for Exclusive Perks & Discounts
Contactgegevens
Verenigd Koninkrijk
- contact@thepokestore.co.uk
- thepokestore.co.uk
4,6
Uitstekend
43 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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A scam website that doesn’t send your order.
I ordered a ninja spinner booster box but it hasn’t been delivered despite getting an email saying it has and I’ve contacted support and they won’t help me so I believe this website is a scam so steer clear unless you want to pay to get nothing. What they have said in the reply is false and the fact that they are blatantly lying is disgraceful and it’s company’s like this one that are making this hobby incredibly frustrating.
15 april 2026
Review zonder uitnodiging
Antwoord van The Poké Store
Hello,
Unfortunately, while we understand your frustration, your review is factually incorrect. Your order was delivered within the stated timeframe and, for anyone wishing to verify this themselves, the tracking number is: YA880013815GB.
You reported that the parcel was “nowhere to be found” on your property, and we responded within minutes offering assistance and support with the claims process. As our Royal Mail service is handled through Shopify, any claim of non-delivery requires the customer to sign a “Declaration of Non-Receipt” form. This is a legally binding document and is required before we can proceed with compensation or issue a full refund.
We have successfully resolved many cases like this for other customers without issue. However, for reasons you have not explained, you refused to sign the document required to move the process forward.
Unfortunately, judging by your review history, this does not appear to be an isolated issue. It is disappointing that reviews containing demonstrably false information are permitted to remain on Trustpilot.
Best regards,
Igor | The Poké Store
Would recommend and use again
First time using this company and so pleased I've gone through the effort of setting up a Trust Pilot account just so I can leave the positive feedback.
Ordered Sunday on a bank holiday weekend and already here on Wednesday. The quality of the freebie folder is insane, so much so that I'm thinking of moving everything out of my 151 Folder. Will definitely recommend and seriously considering the monthly subscription.
5 april 2026
Review zonder uitnodiging
Antwoord van The Poké Store
Hi Christian,
Thank you so much for your order and for taking the time to leave us a review! Reading such positive feedback truly makes our day and motivates our team to keep providing the best service possible. We really appreciate your support.
Thanks again, and we look forward to welcoming you back!
Kind regards,
Igor @ The Poké Store
I bought something from them Through…
I bought something from them Through Temu. Very bad experience. Never again. I can't explain what's happened because I tried to be honest and my first review has been taken down for "violating the rules ".
Just avoid if you can
28 februari 2026
Review zonder uitnodiging
Antwoord van The Poké Store
Hello,
We’re sorry to hear about your experience, although we note that your review does not include specific details.
In this case, we followed the policies and procedures set out by the platform through which the order was placed, and the matter was handled in line with those guidelines.
We are always happy to help and support our customers wherever possible. However, we do expect communication to remain respectful so that we can resolve issues fairly and effectively for everyone involved.
If you would like to discuss this further, please feel free to contact us directly with your order details.
Kind regards,
Igor | The Poké Store
Great product, delivered quick
The product i ordered delivered quick, was packaged nicely and had nothing wrong with it couldnt ask for much more
26 februari 2026
Antwoord van The Poké Store
Hi Riley,
Thank you so much for the lovely review – we truly appreciate it! We hope you'll be back for more. 😊
Kind regards,
Igor @ The Poké Store
ThePokeStore is a great business
ThePokeStore is a very good business and is very reliable. This was in fact my first time buying from them and was a bit skeptical at first because it was a small company but when i bought the cards, i got to know that its genuine and very reliable. They have a great customer support team who helped me with my questions and tracking all the way through and are very kind. If you are looking for some casual cards for your deck like i was then this is the perfect company.
21 januari 2026
Review zonder uitnodiging
Antwoord van The Poké Store
Thank you so much for the review. We hope to see you again soon!
Many thanks,
Igor @ The Poké Store
Well priced japanese pokemon cards!
Great prices, my go-fo for Japanese pokemon cards. Always quick to answer if I have any questions and orders shipped out promptly.
23 september 2025
Antwoord van The Poké Store
Hi Catherine,
Thank you so much for the review! We hope you enjoyed your recent order and look forward to having you back for more. :)
Many thanks,
Igor @ The Poké Store
Honest
The company emailed me to inform me that one of the cards was out of stock. They also combined two orders and refunded me the postage. Very professional and a good customer centred outlook.
13 januari 2026
Review zonder uitnodiging
Antwoord van The Poké Store
Hi Benjamin,
Thank you so much for the review! We really appreciate your kind words.
Many thanks,
Igor @ The Poké Store
Always excellent
29 december 2025
Antwoord van The Poké Store
Thank you so much for the review!
Best regards,
Igor @ The Poké Store
Super easy transaction
Super easy transaction, great customer service, fair prices, and genuine Pokemon fans behind the team. Also like the fact you can only add 5 booster boxes to your basket at a time as this hopefully keeps scalpers away and keeps the hobby pure!
31 december 2025
Review zonder uitnodiging
Antwoord van The Poké Store
Hi Conor,
Thank you so much for the review. We hope to see you again soon!
Many thanks,
Igor @ The Poké Store
Antwoord van The Poké Store
Hi David,
Thank you so much for the review. We hope to see you again soon!
Many thanks,
Igor @ The Poké Store
Antwoord van The Poké Store
Hi Daniel,
Thank you so much for the review. We hope to see you again soon!
Many thanks,
Igor @ The Poké Store
Great store love the quality and care
30 oktober 2025
Antwoord van The Poké Store
Hi Cameron,
Thank you so much for your review! We appreciate your support and your kind words about our store — we really put our hearts into it, and we have much more coming soon. We look forward to seeing you again!
Many thanks,
Igor @ The Poké Store
Fast delivery and had the singles I…
Fast delivery and had the singles I needed, both times I’ve ordered they have been packed in addition plastic sleeves but of Pokemon love it! All cards where in great condition
28 oktober 2025
Antwoord van The Poké Store
Hi Charley,
Thank you so much for your review! We’re thrilled to hear you were happy with your order. We truly appreciate your support and hope to see you again soon!
Many thanks,
Igor @ The Poké Store
Package arrived on time and had some…
Package arrived on time and had some great pulls
29 september 2025
Antwoord van The Poké Store
Hi Rich,
Thanks for your review! Happy to hear you enjoyed your order, and we can't wait to have you back!
Many thanks,
Igor @ The Poké Store
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