After hassel free withdrawals totalling over 30,000 aus. Over a 5 yrs period. The refusal of a withdrawal, a suspended account and funds that I can no longer claim. because I hadn't supplied the iden... Toon meer
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Lees wat reviewers zeggen
WATCH OUT FOR THEPOKIES119… I have been with Pokies 119 for some 6-8 months… In that time there service was average but paymentof withdraws quite ok 5-6 hours.. Ive deposited some good Money ov... Toon meer
Bedrijf heeft geantwoord
After playing there for 3 or so years basically full-time and haven't had a decent win in quite a while I go to make a withdrawal and all I had to do is wait ..I go to log in and im blocked ..so cont... Toon meer
Bedrijf heeft geantwoord
Been absolutely loving this casino lately. So much variety it keeps ya playing experience fresh and exciting!! Have had multiple big wins and also a couple game errors in which I wasn’t paid... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ThePokies.net is an online casino that launched in 2021 and offers a collection of 2000+ games and top no deposit bonuses in Australia.
Contactgegevens
Australië
- marketing@thepokies.net
- thepokies.net
1,9
Slecht
213 reviews
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Cancelled account and funds wiped
After hassel free withdrawals totalling over 30,000 aus. Over a 5 yrs period. The refusal of a withdrawal, a suspended account and funds that I can no longer claim. because I hadn't supplied the identification documents. Shouldn't they have asked for these on sign up.
Why aren't these rules for everybody. A friend of mine withdrew 1800 last night with no verification. Thanks for playing god.
17 oktober 2025
Review zonder uitnodiging
WATCH OUT FOR THEPOKIES119… I have been…
WATCH OUT FOR THEPOKIES119… I have been with Pokies 119 for some 6-8 months… In that time there service was average but paymentof withdraws quite ok 5-6 hours.. Ive deposited some good Money over this time… estimated $40,000 plus Gold level , my Last Withdrawal i won $1250.00 and did a withdrawal… 27/03/2026…
I have sent 20 emails they have responded to a few but they now have put a PERMANENT RESTRICTION ON my account and REFUSING TO PAY ME!! For what reason !! For not having ALL the documentation they require as my passport was stolen .. This is after making all these deposits!!!! They don’t believe who i am say i am … ive sent everthing possible i have!! NOTHING
DO NOT TRUST THEM AS THEY CAN DO IT TO ANYONE ANYTIME 🤬🤬🤬
27 maart 2026
Review zonder uitnodiging
Antwoord van ThePokies.Net
Hi Brenton,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating this situation must feel, especially after playing with us for some time.
We were able to locate your account and have reviewed your case thoroughly from the beginning. To clarify, your withdrawal was placed on hold as part of our standard verification (KYC) process, which is required to ensure account security. Multiple requests for valid documentation were sent; however, the documents initially provided did not meet the required verification standards, and there were delays in submitting the necessary information.
During the review, it was also identified that third-party payment methods had been used on the account. As outlined in our Terms & Conditions, all deposits must be made using payment methods registered under the account holder’s own name. Unfortunately, the supporting verification for these transactions was not sufficiently provided within the required timeframe.
Due to the combination of incomplete verification, policy breaches, and overall risk assessment, a decision was made to permanently close the account in line with our platform policies.
We understand this is not the outcome you were hoping for. However, please be assured that these measures are in place to protect both our players and the integrity of the platform, and all cases are reviewed carefully before any final decision is made.
Kind regards,
Peter
The casino has taken so many thousands…
The casino has taken so many thousands with little or no return at all ,
Maybe a hundred here n there but that’s it if it does pay you anything trust me it’s rigged to get that money back five fold the very next time you play,
It’s s such a scam and believe me when i say STAY AWAY FROM THIS SITE!
2 februari 2026
Review zonder uitnodiging
Antwoord van ThePokies.Net
Hi Rob,
We’re sorry to hear about your recent experience and understand how frustrating it can feel when luck isn’t on your side. We truly hope your luck will turn around soon!
Please be assured that our games are not rigged, outcomes are determined by chance, and wins and losses are a natural part of gambling. Many of our players have won and successfully withdrawn their winnings.
If you’d like, our support team can provide recommendations on games with the highest payouts or those that have recently seen big wins. You can reach out to them at support@thepokies.email, and please reference your review on TrustPilot so they can assist you directly.
Thank you for sharing your feedback, and we hope your future sessions bring better results!
Kind regards,
Peter
After playing there for 3 years during withdrawal they block my account
After playing there for 3 or so years basically full-time and haven't had a decent win in quite a while I go to make a withdrawal and all I had to do is wait ..I go to log in and im blocked ..so contact cs and was told duplicate accounts are not allowed so therefore they've taken my account and my withdrawal! .only played with one account so scam some ..I was unlucky .
16 maart 2026
Review zonder uitnodiging
Antwoord van ThePokies.Net
Hi Chu,
Thank you for your support over the past 3 years, we truly appreciate your loyalty to The Pokies.
We’re sorry to hear about your recent experience and understand how concerning this situation must feel. We’d like to clarify that no online gaming platform would hold a customer’s withdrawal without a valid reason. In cases where accounts are restricted, it is typically due to necessary checks such as account verification or compliance with our terms.
Unfortunately, we’re unable to locate your account based on the limited information provided in your review. We would genuinely appreciate the opportunity to review your case and better understand what happened.
Please reach out to us via email at support@thepokies.email, referencing your TrustPilot review. Our team will prioritise your case and conduct a thorough investigation to assist you further.
Thank you for bringing this to our attention.
Kind regards,
Peter
$90 was withdrawn from my account…
$90 was withdrawn from my account without my authorisation.
I contacted ThePokies support multiple times and was repeatedly told the issue was “under review” with no timeframe or explanation provided.
When I requested proof of authorisation or a refund, they failed to provide either and ultimately closed the chat without resolving the issue.
I have now been forced to escalate this through my bank as an unauthorised transaction.
This level of handling for a financial dispute is extremely concerning. I strongly recommend others monitor their accounts closely when using this platform.
Update: The company has responded publicly but has not addressed the issue.
This was not a pending or delayed transaction — it was an unauthorised $90 withdrawal.
I have already contacted support directly and received no resolution, only generic responses, and the chat was closed.
The matter has now been escalated through my bank as an unauthorised transaction.
I will update this review if it is resolved.
They still continue to provide generic copy and pasted replies that mean nothing .
I can’t believe how they can take my money and nothing can be done about it . be VERY CAREFUL
25 maart 2026
Review zonder uitnodiging
Antwoord van ThePokies.Net
Hi Johnny,
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We understand how concerning this must feel, especially when it involves a financial transaction.
In some cases, when a deposit is attempted, the transaction may initially remain in a pending status and only be marked as processed later. This can result in the funds being debited from your bank account at a later time than the original attempt, which may appear as an unexpected or unauthorised charge. This could be a possible reason for the situation you’ve described.
At the moment, we’re unable to locate your account based on the limited information available on TrustPilot, so we’re not able to confirm the exact details yet. However, we would very much like to investigate this thoroughly for you. If anything did not process correctly or if something went wrong on our end, we will absolutely make it right.
Please reach out to our support team at support@thepokies.email, referencing your TrustPilot review, and include more details such as the date and time of the transaction. This will allow us to trace the payment accurately and provide you with a clear explanation or resolution.
We appreciate your patience and the opportunity to look into this further for you.
Kind regards,
Peter
Fajnie się rozegrało bonus 200$ do…
Fajnie się rozegrało bonus 200$ do wypłaty a tu nie ma takiej możliwości tylko informacja sprawdź później szkoda..
24 maart 2026
Review zonder uitnodiging
Antwoord van ThePokies.Net
Hi,
Congratulations on your winnings! 🎉
If you’re based in Poland, please note that withdrawals can currently only be made using Crypto. There could also be other factors affecting the withdrawal, which we’d like to investigate further.
At the moment, I’m unable to locate your account based on the limited information available from your TrustPilot review. Could you please reach out to our support team at support@thepokies.email, referencing your TrustPilot review? Our team will be happy to look into your account in detail and advise you on what’s happening with your withdrawal.
Thank you for your patience, and we look forward to assisting you!
Kind regards,
Peter
Games freezing and un accessible but it's never their fault always yours
Games have been alot and some games can't be accessed at all and when you alert them to the issue it's always the same answer it's your device they're never at fault ....and now maintenance has taken 4.5 has so far ridiculous
24 maart 2026
Review zonder uitnodiging
Antwoord van ThePokies.Net
Hi M.Hooper,
Thank you for your feedback, and I’m really sorry to hear about your experience.
We understand how frustrating it can be when games aren’t accessible and the issue isn’t resolved right away. The initial steps provided by our support team are standard troubleshooting measures to quickly rule out common issues. However, if those steps don’t resolve the problem, please do reach out to us again and let the team know you’ve already tried them, our support team will then escalate and investigate the matter further for you.
If there are specific games or a particular game provider that consistently isn’t working for you, we strongly encourage you to contact support with those details. In some cases, certain games may be outdated and scheduled for removal, or there may be other technical reasons affecting availability.
Regarding the maintenance, we sincerely apologize for the inconvenience caused. These sessions are essential to enhance the overall gaming experience, but this particular maintenance was unexpectedly extended due to unforeseen circumstances that's beyond our control. We truly appreciate your patience and understanding.
You can also reach out to our support team at support@thepokies.email, referencing your review on Trustpilot, and we’ll be more than happy to assist you further and look into this in detail.
Thank you again for bringing this to our attention, and we’re here to help if you need any further assistance.
Kind regards,
Peter
Hi I'm just wondering if I can fix my…
Hi I'm just wondering if I can fix my phone number up as I put a wrong number in and now I can't receive any of my free spins
5 maart 2026
Review zonder uitnodiging
Antwoord van ThePokies.Net
Hi Paul,
Thanks for reaching out, and no worries at all, we’ve got you covered.
As long as the original mobile number isn’t already registered with another account on The Pokies, we’ll be able to update it for you without any issues.
All you need to do is contact our support team via live chat or email at (support@thepokies.email), reference your TrustPilot review, and provide us with your correct mobile number. Our team will take care of the update and help you get back on track with your free spins.
Looking forward to assisting you soon!
Kind regards,
Peter
To call this Thepokies119 horrid &…
To call this Thepokies119 horrid & would be an understatement! No verifiable RNG or RTP certificates. Coming to believe gaming providers/manufactures various RTP agreements are abused & destroy reputation, for instance manufacturers might offer 90% 94% 96% - ensuring protection of reputation/brand across various other casino platforms, and against competition. Since their new website update thepokies119 has been nothing but what feels heart breaking. They set their own RTP in-house, unregulated by any third party testing - they make money - why wouldn’t you have someone say “yep, your games are along these different percentages, here’s a certificate to prove our tests”. Strongly believe complaints should be lodged with gaming providers to review, if suspected of deploying unfair games I don’t think many would work with this group. The game play across platforms is wildly polarising. I’m sure many longterm players notice the difference. I don’t mind losing, it’s a risk we subscribe when gambling. I also understand RTP is calculated over millions of spins. I just doubt a gaming manufacture would remotely allow $150 at 25c spins to have zero to little engagement who would ever play those machines, the engaging & entertainment side of the pokies.net has disappeared. Hahah like yeah take my money but at least make it bloody interesting.
5 maart 2026
Review zonder uitnodiging
Antwoord van ThePokies.Net
Hi,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your recent experience and the frustration caused by what sounds like a difficult run. We completely understand how disappointing it can feel when the gameplay doesn’t go your way, and we sincerely hope your luck turns around soon.
We’d like to reassure you that all of our games are provided by reputable gaming providers and are regularly audited to ensure fairness and compliance with industry standards. The outcomes of these games are governed by Random Number Generator (RNG) systems, and results can vary significantly in the short term. As you mentioned, RTP is calculated over a very large number of spins, so individual sessions may not always reflect the expected return.
If you’d like, you’re always welcome to reach out to our Support Team. They’ll be happy to assist you further and can also share insights such as some of the recent higher-paying games that other players have been enjoying.
Thank you again for your feedback, and we truly hope to provide you with a more enjoyable experience moving forward.
Kind regards,
Peter
I like that they've got some old school…
I like that they've got some old school games and very quick payouts 😁
15 maart 2026
Review zonder uitnodiging
Antwoord van ThePokies.Net
Hi Aaron,
Thank you for your feedback! We're glad to hear that you enjoy our selection of old school games and that you've experienced our quick payouts 😁
We’re always looking for ways to improve, so we’d love to hear more about what we could do better to make your experience even more enjoyable. If you have any suggestions or feedback, please feel free to share them with us.
We truly appreciate your support and hope to continue providing you with a great gaming experience at The Pokies.
Kind regards,
Peter
I need help
I need help
hi there could you please check why is my online casino thepokies119 is not working
8 maart 2026
Review zonder uitnodiging
Antwoord van ThePokies.Net
Hi Dianne,
Thank you for your review.
Great news, we’ve been able to locate an account that matches the name used in your review. After checking, the account is not blocked, and no exclusion has been placed, so you should be able to log in without any issues. The correct website to access is https://thepokies119.net/ .
If you’re referring to a difference in the interface or how the site looks, that may be due to a recent upgrade to The Pokies platform. We’ve introduced some improvements to enhance the gaming experience along with a few new features, which may make the interface look different from before.
If you’re still experiencing difficulties, please reach out to our support team at (support@thepokies.email), referencing your Trustpilot review, and we’ll be more than happy to assist you further.
Kind regards,
Peter
shit 💩
Deposited what feels like 5k and haven’t had one win on this site, wow so many other better casinos
25 januari 2026
Review zonder uitnodiging
Antwoord van ThePokies.Net
Hi,
Thank you for sharing your feedback, and we appreciate your support and deposits with us.
We’re sorry to hear that you’ve had a tough run — we know how frustrating that can feel. Gambling is ultimately based on luck, and outcomes can never be guaranteed, but we truly hope your luck turns around soon.
If you’d like, you’re more than welcome to reach out to our support team at support@thepokies.email, referencing your Trustpilot review. Our friendly support agents would be happy to recommend some games that have been paying out well recently, or help you explore other options that might better suit your preferences.
We appreciate you giving us a try and hope to have the chance to provide you with a better experience moving forward.
Kind regards,
Peter
Great casino been playing for years now…
Great casino been playing for years now winnings in my account within 3 hours, I just wish u could still deposit with Payid which no longer available, I’ve noticed it use to payout more frequently in the past funding it harder to get big wins, but all is good can’t complain cheers guys *****
1 december 2025
Review zonder uitnodiging
Antwoord van ThePokies.Net
Hey, glad you're having a good time. See you around soon again ;)
Very lengthy process for deposit and…
Very lengthy process for deposit and very little communication as to why. Dont waste your time with @pokies365. Waiting nearly 30 mins just for it to be deposited onto the site
12 december 2025
Review zonder uitnodiging
Antwoord van ThePokies.Net
Hi, pokies365 has nothing to do with our casino ThePokies.
My whole pay went
My whole pay went and I don't pay for it to go and I need ot back bc I have kids and I need to go get food for them please help
12 december 2025
Review zonder uitnodiging
You put in Money and all your winnings…
You put in Money and all your winnings become bonus money that you can’t withdraw. The real money goes towards your losses so you never get to withdraw real money. This company is fraud and owes me $30. Absolutely wasted my time playing and wasted my money. Don’t get fooled like me.
10 december 2025
Review zonder uitnodiging
Antwoord van ThePokies.Net
Hi, sorry to hear about your experience. Please get in touch again with our customer support to sort the issue out.
This site scam my wife for 2500 that…
This site scam my wife for 2500 that she one on this site 2 days ago and they don't want to pay her out and the way they spoke to her it's like they didn't care and they just blocking everyones account if they win big so people don't use this site trust I'll be writing up here everyday until something happens to these people and you ban there site for good
28 november 2025
Review zonder uitnodiging
Stay away from these scammers!
For anyone truly wanting to try these casino sites don’t do it. The pokies operates multiple illegal gambling sites in Australia. Royal reels and reef reels etc. the amount of money I’ve deposited in the past year is sickening. Want to know the most sickening part? There is no such thing as rng with these criminals. They’re here to take your money! They’re not designed to make you win. They’re laughing in your face every time you deposit and think your going to win and walk away on top. They control it. I have hard evidence these criminals operate it all behind the scenes. After winning 14k they have shadow banned my account from winning. It’s a real thing! Mind you I deposited more probably 80k so I’m still behind which I can happily take the loss knowing they won’t get another cent from me. I wish I had never gotten told about these sites because after thorough research I’ve come to find they’re fraudulent and scammers in a 3rd world country. Stick to the pubs or tab. There’s a reason why these sites are illegal in Australia! I’m not saying this because I am bitter about losing money, i am truly warning you all stay clear from these scammers they will ruin your life and steal your money!
29 november 2025
Review zonder uitnodiging
My Balance was stolen! Someone used my credits
I had a serious issue with my Pokies.net account. Before going to bed, my balance was $140,000, but the next morning it had dropped to $17,000. After looking into it, I discovered the problem was caused by the platform using providers like Pragmatic, which resulted in my account being linked to another user’s third-party game account.
I contacted customer support, and they responded quickly. After verifying everything, they restored my balance back to the full amount.
Although the situation was extremely stressful, the fast and professional response from Pokies.net helped rebuild my confidence. I hope they improve their account-linking system to prevent this from happening to other players in the future.
15 augustus 2025
Review zonder uitnodiging
Antwoord van ThePokies.Net
Hi, thank you for the feedback. We have already made changes to prevent similar issues from happening in the future. Glad your case was sorted fast and hope to see you around again soon.
They take a lot before winning nothing…
They take a lot before winning nothing before u win it slags so u don't win or u do win then it' slags again so u don't win at all
6 oktober 2025
Review zonder uitnodiging
Antwoord van ThePokies.Net
Hi, can you please tell us some more about your experience?
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