Absolutely brilliant company and superb quality bar stools they look amazing! I was really pleased with how sturdy and well built they are. The soft feet bases really protect my LVT floor. Great commu... Toon meer
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Lees wat reviewers zeggen
Really pleased with my rattan headboard. Beautiful, sturdy, What else can I say The Rattan Company regularly kept me informed, Very pleased with Company and Product
I bought 3 Inca bar chairs but they were quite uncomfortable so had to return. Cost me £100 to return which was extremely upsetting
We ordered some Rattan dining room chairs, on unpacking them realised we had two of the correct chair and 2 incorrect chairs. Called and explained, they knew the mistake was made from an unpackin... Toon meer
Bedrijfsgegevens
- Meubelwinkel
- Barkruk leverancier
- Rieten meubilair winkel
- Slaapkamermeubilair winkel
- Woonkamermeubilairwinkel
Over The Rattan Company
Geschreven door het bedrijf
The Rattan Company is a family run business sourcing and selling ethical, contemporary designer indoor natural rattan furniture to add a touch of sustainable style to your home.
Contactgegevens
Owl Barn, Planetree Lane, Kirk Hammerton, YO26 8FQ, York, Verenigd Koninkrijk
- 07938 706842
- hello@therattancompany.co.uk
- therattancompany.co.uk
4,6
Uitstekend
545 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fab company to deal with
Super easy ordering process, and fast delivery. Also gorgeous, quality product. Very happy customer.
6 januari 2025
Sorting postage costs
Rattan was a great help in sorting out postage costs to my country. Emails were responded to quickly. The item arrived well packaged with no damage. The item was every bit as good as shown online. I would buy from Rattan again.
9 januari 2025
Very happy
Very happy with purchase of Butterfly stool. Quick delivery.
Customer service was excellent. Thanks Lucinda!
6 januari 2025
Terrible customer service
Terrible customer service. Rude and unprofessional responses. Very disappointed. Also, they advertise products they can't offer since they are out of stock and they don't restock. Pointless advertisement.
16 januari 2025
Review zonder uitnodiging
Antwoord van The Rattan Company
Please note that this customer has never purchased an item from the Rattan Company and once you have read the timeline / email conversation below I'm sure you will also feel that a 1 Star review is totally unwarranted. Please judge for yourself.
-----------------------------------
Hi,
I emailed you some time ago asking if you were going to restock moses baskets (they are all sold out). You said that you would by January but it doesn't seem like you have them yet. Could you please give me an update? Thanks
..............................................
Hi,
I was and am expecting them this month. They are all handmade in Ghana so issues can arise which delays things, and this is out of my hands. Once they are here they will be available.
Best wishes,
Lucinda
---------------------------------
Lara Fernandez just left a new 1-star review
---------------------------------
I am sorry to hear you feel this way. I’d just like to point out that we are a small business and having people like yourself reviewing us in this way because we do not have stock of an item is really not very nice.
We work hard to run this business and always try to be honest with our customers on time lines but sometimes things occur or go wrong and we can’t promise things. My communication to you was not at all rude, I was trying to explain why the stock wasn’t here yet.
I will be responding to your review with all communications to show those who see it what you mean by rude! We have plenty of excellent reviews from real customers about our products and our customer service.
Best wishes,
Lucinda
--------------------------------------
Hi Lucinda,
You must have a problem if you see there is nothing wrong with the way you approach customers via email.
First of all, you should have apologised in the beginning for not meeting customer's expectations regarding stock availability instead of just saying it is out of your hands. Secondly, you should have said that you were going to contact me directly as soon as you had news or as soon as the stock arrived (and perhaps ask me what item in particular I was after). Instead, you replied: once they are here, they will be available. Again, taking zero responsibility and zero interest in customer service, which is unprofessional and rude in approach and certainly detrimental for the development of any business regardless of its size. I will certainly reply on Trustpilot with your answers to prove my point.
All the best
Great customer service
We bought some lovely bar stools. Unfortunately they weren't right for us (Too Big) and we had to return them.
The return was made very easy, and we received great customer service. It's when you have a problem that a company shows how good they are and The Rattan Company were absolutely great.
31 december 2024
The light shade turned up when expected…
The light shade turned up when expected and it is of an excellent quality. We have not as yet put it up.
6 januari 2025
Quality product, superb service
Absolutely delighted with the product - even nicer than it looked on the photos. Quality is excellent and very sturdy and well made. Service excellent two - arrived a couple of days after I placed the order and communication was great about when the parcel would arrive on tge day. Very happy and would definitely recommend this company.
6 januari 2025
They were very informative and kept me…
They were very informative and kept me up to date on my order.
29 december 2024
Komodo bar stools.
Although we had to wait as the bar stools went out of stock.
Once new stock received they were despatched and delivered quickly.
Quality of these stools is excellent and worth the wait.
31 december 2024
Orders were prompt and when I found a…
Orders were prompt and when I found a small fault, a replacement and collection were organised very quickly. We love our new barstools
29 december 2024
Great Customer Service Experience
I ordered a moses basket a while back and then ordered some extra fitted sheets for it shortly before Christmas. I ordered four extra sheets but as these arrived shortly before the holidays, I didn't open the individual pouches until I was ready to wash them after Christmas day.
When I did so, I realised I only received one sheet whilst I had ordered four. I contacted customer service and, in all honesty, I wasn't expecting much of a reply as it had already been about 10 days from the delivery and I should have checked this earlier.
I was pleasantly surprised when I got an email from Lucinda at customer service giving me a DPD tracking number saying the other three fitted sheets were on their way. These arrived promptly today.
It's hard to find companies out there with such good customer service and prompt response, and the quality of the product itself is excellent.
I would definitely recommend them to other mums-to-be!
2 januari 2025
Review zonder uitnodiging
Beautiful Babies crib
Babies crib
Beautifully made arrived quickly
4year old delighted with it for Christmas
13 december 2024
Good product at a great price
Good communication from the seller, quick delivery, good price and a quality product.
13 december 2024
Antwoord van The Rattan Company
Thanks!
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