The RealReal - Palm Beach Reviews 24

Absolutely fabulous service with Liza, I had a few issues paying as I'm outside the US and she was patient and helped me the whole way. She deserves way more than 5 stars!

Color wasn’t as pictured

Very great price. Great condition and timely delivery!

Efficient staff! Great inventory and service on a consistent basis.

J’ai mis en consignation mon bracelet Hermès que, vous avez vendu 4 fois dû à votre politique de retour qui n’a de sens pour les bijoux. Alors que vous laisser se pavaner la population , pendant un party avec mon bracelet vous le remettez en vente dès un retour accepté par vous tout en diminuant le prix de revente. Le prix de revente diminue à chaque fois et le prix que vous indiquez l’avoir vendu sur votre site est très different du prix que vous indiquez , à là même date . Ex : En ce moment vous indiquez l’avoir vendu à plus de 973.25 $ alors que vous m’indique que le 15 janvier je recevrai seulement 673.$ Tellement frauduleux votre façon de faire pour un bracelet qui vaut plus de 2000.$ Je vais voir comment va se derouler le paiement mais sinon j’envisage de vous contacter legalement . Me Hélène Tremblay, avocate

Was not able to order through the app and had to use a browser. Took me multiple attempts to get this transaction to process. Also the item was marked in “very good” condition and it’s not even close to very good. There are stains that were not mentioned in the description.

I was very disappointed with the item ordered. I feel that a valid ‘pic’ showing ‘true’ size would be invaluable.
I had to blink ‘cause I almost missed it….🧐

I wasn't impressed with the manner they handled my issue but they were great about staying in contact which I do appreciate.

You all let the consumer how long it will be before they receive their packages and your on time.

Sellers Beware! The field people DO NOT give you the commission rates that you would ever accept. They give you vague examples and then you find you received 20% on most clothes. Do not consign with them. The field reps are on commission.

Great easy experience , Natasha was very helpful and professional. I will be back for sure and highly recommend.

Great Service, Love my bag!
Customer service by the store manager at Palm Beach was excellent. She really put my mind at ease. Online customer service was great too. Thank you.

A great experience. The item arrived quickly and was in perfect condition - exactly as described online. It was packaged well, with it's own pouch and one from TheRealReal. I will definitely be a repeat customer!

Shipping, price and Quality, Brand new Orange Gucci 77. Tried to find forever.
Have all colors but orange 🍊.
Unfortunately I have to return.
I were 9+, 10/11. Some shoes my Aces etc can go smaller.
These are true 10,8+ just to small.
Bummed!!!

I'm first time ever was tried to consignment my purses with this company. From day number 1 I had only negative feelings from this company,first, at the store they took my suit case went through my stuff without my present and took 21 pieces without exact description of them.
Second,their agent (good lie trained) contacted me and assured that I'm going to have 60% earnings and if I'm not agree they will return my items at any time for free back to me.If agent has clear transparency,I would never signed up in the first place.
In reality everything is a big lie!
The RealReal is making 80% of profit and I'm only going to have 20%, from my own items?!
When I realized that ,contacted customer service right away to cancel my contract with them, before item been proccesed and authenticated, but they are trying to prolong their process to charge me a $20 fee for that.
This is ridiculous company I ever see in my life.
I do not want to lose my hardworking money.

Extremely professional love the concierge service made it much easier for them to come to me and pick up what I had to sell with TRR. Angela was amazing and most helpful through this entire process.

Excellent in every way. Excellent condition, sent with care, love the Real Real storage bag. Nice touch.