thesalelab is amazing!! Watch the shows on whatnot with Tom or visit their website. Where else can you get Fantastic Designer items at 90% discount!!! Quality clothes, shoes and accessories I don’t sh... Toon meer
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There aren't many places where you can find designer goods at such incredible prices! My wardrobe has changed dramatically since I discovered Sale Lab. Very grateful :)
Tom and the team at Sale Lab are the best in the business. They offer high end and rare brands that are high quality items at affordable prices and their love and care shines through the interactions... Toon meer
Returned two items in the same parcel to save on postage, have been refunded for one and not the other. No way to contact a human, every email ignored, every attempt to contact via the form on their w... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!
Contactgegevens
Verenigd Koninkrijk
- thesalelab.com
4,1
Goed
536 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great place to shop great price fast…
Great place to shop great price fast delivery
8 mei 2025
Review zonder uitnodiging
Antwoord van Sale Lab
Thank you so much for your lovely review! We're really glad to hear you enjoyed shopping with us, found our prices great, and were happy with the fast delivery. Your support means a lot, and we hope to see you again soon!
Antwoord van Sale Lab
Thank you so much for the wonderful feedback! We're delighted to hear you enjoyed the site and found our rates competitive, it truly means a lot to us. We're always working to offer the best experience and value, so your kind words really make our day!
Looking forward to having you back again soon.
Great products easy to order and super…
Great products easy to order and super fast delivery
5 juni 2025
Review zonder uitnodiging
Antwoord van Sale Lab
Thank you so much for your kind words! We're thrilled to hear you were happy with the products, found the ordering process easy, and received your delivery quickly. We really appreciate your support and hope to serve you again soon!
Really impressed with recent order,
Really impressed with recent order,
16 juni 2025
Review zonder uitnodiging
Antwoord van Sale Lab
Thank you so much! We're thrilled to hear you were impressed with your recent order. We truly appreciate your support and look forward to serving you again soon!
Very happy
I've bought from the website a few times now and have been really happy with my purchases. Great branded items with good discounts, handy for buying gifts.
I recently returned an item that didn't fit and the process was quick for the money to arrive back in my account.
5 mei 2025
Review zonder uitnodiging
Antwoord van Sale Lab
Thank you so much for your kind words and for being a returning customer!
We’re really happy to hear that you’ve been pleased with your purchases and found some great deals, especially when shopping for gifts! 🎁
It’s also great to know the return process was smooth and quick for you, we work hard to make things as hassle-free as possible.
Thanks again for your support, and we look forward to having you shop with us again soon!
Cancellation due to pricing error, lied by saying out of stock.
I ordered a pair of trainers on Secret Sales. Two days after ordering (and having received an order confirmation and my status showing as shipped) I received a refund without any other notification.
I contacted Secret Sales who told me they were out of stock. When I checked, they were not in fact out of stock, and had increased in price significantly.
After a bit of digging, I eventually found out that Sale Lab were the seller and were responsible for pricing and content on Secret Sales' website.
Despite me pointing out that a contract had been agreed, it was eventually admitted that my order was cancelled due to a pricing error.
Consumer law states that this can only happen if the purchaser could reasonably have believed it to be a mistake. I did not.
Sale Lab have refused to honour the contract, so I am considering my options.
If they were that confident in their entitlement to cancel, they surely would have just admitted it.
31 mei 2025
Review zonder uitnodiging
Antwoord van Sale Lab
Thank you for your review. We’re sorry to hear of your disappointment and appreciate the opportunity to clarify the situation.
Firstly, your order was placed via Secret Sales, who initially informed you that the item was out of stock. However, as you've since been informed, Sale Lab — the seller — confirmed that the order was cancelled due to a genuine pricing error.
We understand this was frustrating, but it's important to clarify a few key points:
No binding contract was formed. The confirmation email you received is an acknowledgment of your order, but as clearly outlined in Secret Sales’ Terms and Conditions (which you agreed to at checkout), it does not constitute a binding contract in cases where a pricing error has occurred.
UK consumer law allows a seller to cancel an order in the case of a genuine and obvious pricing mistake — even if an order confirmation was issued. In this instance, the item was listed at approximately one-quarter the price of other Balenciaga trainers on the platform (typically listed at £500+), and significantly below the brand’s usual market value (often around £800). This made the pricing error evident and material.
We are not in a position to offer the item at the incorrect price, and the order has already been fully refunded. No funds are owed, and we will not be able to reimburse any future purchases made elsewhere.
We understand this may not be the outcome you had hoped for, but we believe it’s important to remain transparent. We hope this helps clarify the matter.
Kind regards,
Sale Lab Support Team
Quick delivery / wrong size
Quick delivery. However, wrong size item sent due to stock error (I'm assuming). Think they need to sort out stock internally.
19 juni 2025
Review zonder uitnodiging
Antwoord van Sale Lab
Thank you for your feedback, and we're really sorry for the mix-up with your order.
Unfortunately, there was an issue with how the sizing was displayed online at the time you placed your order. This has since been corrected to prevent future confusion. We completely understand how frustrating this must have been and appreciate you bringing it to our attention.
We're glad to hear your item arrived quickly, and we’re working to ensure our stock and listing information stays accurate going forward.
As a gesture of good will we have emailed over a discount code for you to use with us.
Thanks again for your patience and for giving us the chance to improve
Ordered first time from company ,they…
Ordered first time from company ,they gave misleading information about a product, give one description, then offer to sell from a different brand which in plain English is misleading. The company Saleslab have applied for payment from my bank,however not even dispatched item.Now I will have to wait probably a week to get refunded especially a vulnerable person with Anxiety diagnosed. Then they suggest they r getting good reviews certainly not in my experience, will deffo not use again, waste of time
16 juni 2025
Review zonder uitnodiging
Antwoord van Sale Lab
Hi Mr. Rafiq,
We’re truly sorry for the frustration caused and appreciate you taking the time to leave a review, even though we regret that your experience wasn’t a positive one.
To clarify, the issue arose due to a temporary glitch on our website, which incorrectly listed the brand as Hackett instead of Duchamp. When our warehouse team went to pick the item, they discovered the discrepancy. We contacted you immediately to explain the situation and offered three clear options: proceed with the correct item at a revised price, choose an alternative, or cancel the order for a full refund. You chose to cancel, and we processed the refund right away.
While we always action refunds promptly, the time it takes to appear in your bank account depends on your bank’s processing time — something we, unfortunately, cannot control. Like many businesses, we take payment at the time of order to confirm availability and ensure the customer has sufficient funds. This is a standard practice and is not intended to disadvantage anyone.
Throughout, we responded quickly to your queries and did everything we could to provide transparency and resolution. We are genuinely sorry for any distress this caused, especially given your personal circumstances, and we regret that we weren’t able to turn the situation around for you.
We wish you all the best.
Authentic Bargain Stone Island Pieces 🔥
Legends mad stone island collection and even madder prices ordered some stone island sweatpants paid £160 you ain’t getting them anywhere else for that much 🔥 came in some nice packaging too and delivered in 2 days Absolute stars🫶🏻 even the stone island outlet store has nothing on these dudes
11 juni 2025
Review zonder uitnodiging
Antwoord van Sale Lab
Hey! Thanks so much for the amazing review 🙌 We're buzzing to hear you’re loving the Stone Island collection (and the prices 🔥). We work hard to bring top-tier gear at unbeatable value, so it means a lot to hear it’s appreciated. Glad the packaging and fast delivery hit the mark too. You’re an absolute star for the support!
Big respect,
The Sale Lab Legends Team 🖤
Antwoord van Sale Lab
Thank you for the lovely review! We're so glad you found the items beautiful and that they arrived quickly. We truly appreciate your support and hope to see you again soon!
Antwoord van Sale Lab
Thank you so much for your kind words! We're thrilled to hear that you were pleased with the fast delivery and the quality of our products. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Excellent experience
This is a great online platform selling designer clothing at rock bottom prices but it also has excellent customer service.when I emailed them to say I was on a budget they were very helpfull to me giving me a discount code and waivering the shipping costs also will shop here again in future
29 mei 2025
Review zonder uitnodiging
Antwoord van Sale Lab
Thank you so much for your kind words! We're really glad to hear that you had a positive experience with both our pricing and our customer service team. It means a lot to us that we could help you out, and we're delighted to know you'll be shopping with us again in the future.
Your support is truly appreciated!
Don’t think twice, Sale Lab is amazing
I thought Sale Lab was too good to be true but it’s simply amazing!
Authentic items at brilliant prices, quick delivery.
I’ve purchased several times over the past few months & items arrive no less than perfect.
Customer service is excellent.
1 mei 2025
Review zonder uitnodiging
Antwoord van Sale Lab
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us and that we've earned your trust. It's fantastic to know you've been happy with the quality, pricing, and service across multiple orders. We truly appreciate your continued support and look forward to serving you again soon!
Genuine products at very good prices
Genuine products at very good prices
Fast delivery and easy returns
31 mei 2025
Antwoord van Sale Lab
Thank you for your great feedback! We're glad to hear you’re happy with our genuine products, competitive prices, and speedy delivery. It’s also great to know the returns process was smooth for you. We appreciate your support and hope to serve you again soon!
Great product,really happy with…
Great product,really happy with purchase. Excellent and efficient customer service via email too.
30 mei 2025
Review zonder uitnodiging
Antwoord van Sale Lab
Thank you so much for your kind words! We're thrilled to hear that you're happy with your purchase and had a positive experience with our customer service team. If you ever need anything in the future, don't hesitate to reach out. We truly appreciate your support!
Item description was size large
Item description was size large.
Received item and was more like a xxl
If product is oversized it should be advertised as oversized or stated that you need to size down!
31 mei 2025
Antwoord van Sale Lab
Thank you for your feedback, and we're truly sorry to hear that the item didn’t meet your expectations regarding sizing.
We understand how frustrating it can be when sizing isn’t as expected. While we do our best to describe each item accurately, fit can vary from brand to brand and everyone’s perception of “oversized” can be different. That’s why we’re always happy to provide exact measurements upon request, and we also recommend checking the brand’s official size chart for the most accurate guidance.
We can see that you reached out to our customer service team about an exchange, and we’re really sorry that the medium was out of stock at the time. You’re absolutely welcome to return the item for a full refund, and we’ll make sure to process that promptly once received.
We appreciate your feedback and will take it on board as we continue to improve the shopping experience.
Was slightly apprehensive about boing…
Was slightly apprehensive about buying due to price etc.. but everything I bought came back as authentic. So unless these boys have a really intricate deal to obtain real labels for authenticity then everything is legit. Will defo be using it again! Just shows how much flannels rip you off!
16 mei 2025
Review zonder uitnodiging
Antwoord van Sale Lab
Thank you so much for your honest and detailed review! We're really glad to hear that your experience exceeded expectations. We understand the initial hesitation, especially when it comes to price, so it’s great to know we were able to earn your trust.
We’re all about offering genuine pieces without the high price, and it’s awesome to hear you’ll be shopping with us again. Thanks for giving us a shot and for calling out the difference!
Great products highly recommend
Great products
Great prices
Go above and beyond with level of customer care if any issues
Highly recommend
It’s my new obsession!
28 april 2025
Review zonder uitnodiging
Antwoord van Sale Lab
Wow—thank you so much for the amazing review! We're absolutely thrilled to hear you're loving the products, prices, and our customer care. It means the world to us to be your new obsession! We truly appreciate your recommendation and support.
Really great site
Really great site, quality items at really great prices. Can’t wait for my next buy.
16 mei 2025
Review zonder uitnodiging
Antwoord van Sale Lab
Thanks so much for the kind words! We're thrilled you’re enjoying the site and the great deals. We can’t wait to have you back for your next purchase!
Antwoord van Sale Lab
Wow—thank you! We're honoured to be your go-to fashion shop. Your support means everything to us!
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