The Saltworks Company Reviews 

I was introduced to Saltworks through my mother-in-law, who gave me some perfume samples. I’m not massively into fragrance, but the scents were so good that I decided to order the Gifting Experience.

The box arrived beautifully presented and wrapped ready to give as a gift. Inside were a range of samples covering their most popular scents, which made it easy to find several that I really enjoyed wearing. The set also includes a £100 gift card, and since the Gifting Experience costs around £85, it actually worked out cheaper to buy this first and then purchase a full-size perfume afterwards. They even sent me a travel size version of the same scent free of charge which was a lovely surprise.

Once I chose my perfume, it arrived nicely presented and has since become one of my go-to scents. I’ve also received some of their reed diffusers as a gift — they smell lovely, though I haven’t used them yet.

The only downside is their marketing emails. The frequency is overwhelming, which is a shame because they do run genuinely good promotions and interesting sample offers. I ended up unsubscribing because it was too much & felt aggressive.

Overall, the products are excellent and the Gifting Experience is a really thoughtful and innovative concept. I’d love to see more physical stores closer to London or more flexible, affordable sample options, since not all their perfumes are available in the discovery sets.

I ordered both the women and men’s discovery boxes, I can’t vouch for how they smell as they are Christmas presents but the women’s box was damaged, by the post office. I contacted Saltworks and they very kindly offered to send a return label and to replace the set. I asked if they could just send a replacement box so I could transfer the contents (which were undamaged) as it’s so close to Christmas. Izzie in customer service went above and beyond and I have now received the replacement box with a new ribbon well packed and completely undamaged and free of charge. I would definitely recommend this company if only for the excellent customer service.

I'm sad to say I think I have been conned. I bought the discovery box a few months ago and was thrilled, loved the perfumes and after much deliberation decided that Brown Sugar was the one for me. I loved how the smell lingered on my skin and clothes and my husband commented on how he could still smell it when I left the room. So I bought the full size. What a disappointment. Barely any smell, what there is disappears in minutes. This morning I used 3 sprays on my skin and clothes. Half an hour later there is nothing...I can only assume the discovery packs are the 'real' perfume to suck you in to buying the big watered down version. Bitterly disappointed in this company and won't be re-purchasing

This is a completely honest review from someone who is obsessed with perfume.
And also fairly knowledgeable about it.
So these fragrances can come across quite harsh for some people, and that’s because they are strong (high percentage of perfume ingredients).
So firstly the marketing is very in your face, if you click on anything from Saltworks it will just keep on popping up, and in your emails and WhatsApp too.
I have a huge collection of top tier perfumes.
But the marketing got to me and I had to try them.
I absolutely love some of these, especially Bambooshka , Surfari and L’eau Tropicale. I have tried to not love them but I can’t resist.
They are powerful, and delicious. They last for ages. But - they are not sophisticated fragrances, in the way that they kind of all have a similar DNA , and don’t have much nuance or layering.
If you want something fabulous to make you feel good, then they are wonderful for that. They are very mood boosting!
But just don’t expect them to perform in the same way that high end perfumes do, because they are not. I feel like these perfumes were created by someone who loves fragrance, and how it can make you feel, but hasn’t been educated or trained in the process of making them. I hope that makes sense, and it’s meant in the best possible way. I don’t know how else to describe.
Also , when you buy travel sizes, they just get put in a Jiffy bag with no extra fanfare. I’ve bought 7 now and it’s a shame because I feel like they deserve some nice unwrapping experience too as well as the full size ; although of course it’s more eco friendly to have none.
I still want many more of these and I hope to get them when the next discount code comes up.

Gorgeous perfumes that last for ages. They aren't cheap but it's absolutely worth the investment if smelling amazing is what you desire. All the perfumes I've smelled have been really lovely. I struggled to pick a favourite from the discovery set I bought. Every one was multi layered and beautifully balanced. The packaging is also lovely.
The full size bottle has a very pleasing weight to it with a magnetic function on the cap that is very satisfying. I was able to get an amazing deal on Black Friday. I paid just over £60 for a full sized bottle of Lovestory, a travel size of Lovestory and a travel size of L'Orangerie. An absolute bargain. Very happy, will definitely buy from this company again.

Great company! I have 3 of their perfumes and the are great. When one took a little longer than expected to come i emailed them and they responded very quickly to explain that they had been overwhelmed with orders and so run out of bottles. They then gave me a date they expected to be able to ship. They were very easy to deal with and very responsive. Great customer service.

Fabulous fragrance. Im not keen on traditional fragrance so getting a sample set suited me well and I found a couple I loved enough to buy full size. Will definitely buy again. I love the guest soaps too

Discovery set ordered. All fragrances are pretty average really, with the company's individual scent tag-lines being somewhat creative to say the least - not a huge amount of accuracy when it comes to what they actually smell like. Longevity not their best point either. I must have had a different set to all of the 5 star reviewers out there....

I cannot fault Saltworks Customer Service and exceptional products. My Husband purchased the Lady Marmalade perfume 100 mls in January 2025, after I adored this scent from the discovery set.

I love the sustainability, unique scents and ethos of this company. Unfortunately with only 1/3rd left of the contents of my perfume bottle, there was an issue with my perfume bottle/ the atomiser has become damaged.

I contacted Saltworks and they went above and beyond to rectify the issue. They arranged a prepaid return label so I was able to return my perfume. On recieving my " repaired " perfume bottle, it was clear they had refilled my perfume contents to 100% full. 👏

The customer service team went above and beyond and their perfume scents are luxurious and beautiful.

Thank you Saltworks for being a fantastic company 👏👍

Whilst I did like the perfume set I HATE the constant emails reminding me to use my voucher or whatever.
It’s so annoying. I’ve already had two this morning within 30 mins of each other.
I will be unsubscribing.

I love this company!
I've been buying from saltworks for the past year or so and love their perfumes so much! I buy them as gifts and also for myself as a big treat every now and again. I just got my latest order which was a big bottle for me and a travel one as a gift. I was so pleased - they sent me a travel size of my favorite as well as a gift! Thank you so much Saltworks! I always get compliments when I use their perfumes. Will repeat purchase in future.

So recently I have been seeing many adverts on Facebook for Saltworks (now blocked). The reviews looked fantastic (almost too good to be true - there is the hint) and they seemed a genuine company trying to be the best version of themselves. How wrong I was. Their tech systems are flawed, it seemed as if I couldn't initially register my account, but then I get spammed every hour with messages about things in a basket needing checkout, but when I click the link there is nothing in the basket. The response from Izzie in Customer Services at the company was thin and hollow and incredibly condescending, especially to a potential new customer who you would think they would want to encourage, but no. I also then find out the "risk free" £25 voucher with the almost £30 paid for "sample" box needs to be spent on a purchase of £95, So you need to spend more and more to so say get risk free trails of their scents which you have no idea are going last, as they claim, or even smell nice. What a scam. It seems any review less than 5* on Facebook is deleted, squewing their true feedback score, and as far as I can tell the rest could very well be fake. Plenty of others on here calling them out with similar experiences. You have been warned.

Ordered the Romantic Discovery Set because it appeared to be floral, and I love florals. Out of all of the bottles in this set, I will only be able to stand using one of the tiny vials. They are so heady, woody, musky and strong and not pleasant to me at all, and I usually love a wide range of perfumes.

I was sent an email asking what I thought so I replied, outlining these thoughts, saying that perhaps I should have picked the fresh set, and was offered £5 discount if I bought another different set. I declined as I do not want to sink any more money into this, having spent £25 on the tiniest amount that I can actually use.

I always fall for a glossy social media marketing campaign.

I ordered the discovery set - every sample is cheap and nasty smelling.
I posted my views on their facebook page which disappeared 🤷🏼‍♀️
In order to claim the ‘risk free £25.00 voucher back on your £29.00 purchase’, you need to spend £75.00.
I believe the positive reviews must be fake, I have thrown the set in the bin, I wouldn’t even use it as a toilet air freshener 🤢

I don’t understand the negative reviews. I’ve purchased 8 times, I have the travel bottles then I can pick and choose .
The fragrance lasts forever and I always get compliments. They make you smell absolutely classy and the compliments are just routine now. A wonderful company, I will not wear anything else !
Thank you.

I purchased the discovery set as a way to test the perfumes and then be able to redeem the voucher on what fragrance I liked the best. [Which I thought was a great concept]
Sadly not. It's a con to make you spend more as voucher does not work, won't be making any future purchases here. More transparency needed with misleading advertising.

Advertised a £29 gift set with a £25 voucher as a risk free way to try their perfumes. Only later realised you need to speed at least £75 to claim the £25 off.

I feel like this should have been clearer at the time of the original purchase.

Adding a picture just so everyone knows I'm a legit customer. I wrote a review on their site but pretty sure they'll remove it.
Got the women's sample set. Extremely disappointed in all of these, pretty sure the reviews are fake. They all smell extremely cheap, like something you'd buy from a fake perfume stall. There was one or two smells I liked but the head notes disappeared very quickly and they just left the cheap base notes on my clothes for the whole day. I smell like an old lady and need to wash all my clothes.
I'm sorry to say that I'll just be throwing these into the garbage, I don't even want to use up the samples so I don't smell bad.

Extremely disappointing. Non of the perfumes lasted more than 30 minuits and all smelt like cheap incense sticks. Contacted customer services who advised me of the thousands of happy customers and reviews???? Really ???
They clearly stated I could not have a refund if I had tried the perfumes 🤔. Like how do you know there no good if you don’t try them?
The long and shorts of it is I do not believe their positive reviews and would strongly advise people to save their money.

Ordered the romantic set as told it had the most floral scents. Out of the box I only partially liked one!
All the rest smell the same of floor polish!
Worst £29 I’ve ever spent. I’ll be sticking to my usual.