The Saltworks Company Reviews 

I have had many soaps and perfumes from Saltworks over the past couple of years and absolutely LOVE them. The discovery sets are wonderful. I've had three different ones and love using a different fragrance each day.
The perfumes are long lasting and I get so many compliments about how fragrant I smell.
My husband loves the soaps especially Oud Harmony and the Orangerie one.
The staff have answered my emails in a timely fashion and are lovely, helpful and friendly.
The packaging is always so beautiful and classy. All my orders have been delivered safely within a few days.
I love Saltworks.

Was given Mens' Discovery set for Christmas. Loved it, and used extensively for 6 months until it ran out. Decided to buy a 20ml bottle of an individual aftershave for £25. Lasted 6 weeks despite same use as discovery set. It cannot have been as full as they said or had a faulty seal/sprayer. Impossible to check until it ran out as bottle almost totally covered in a blue paint. Complained but immediately pushed back by customer service as not within 14 days of purchase. I've seen similar complaints on trustpilot so be very wary of the 5 star posts that swamp this company's reviews.

I tried their discovery set.. Which led to full size perfume, reed diffusers and candles. I've never had so many compliments and I really love learning about each note that makes every fragrance so unique

Ordered the discovery set and all of the perfumes smell very similar and they’re awful! Someone else has said they smell like you’ve just had a fag and sprayed perfume to disguise it and I totally agree!

I like the perfumes and certainly found that they last for most of the day. However, I have also found that they have produced a skin irritation, which is something I have never experienced from a perfume before. My skin begins to itch and burn on contact with the perfume and a rash develops.

Hi I ordered a discovery set from saltworks. Izzie was absolutely amazing. She helped me soo much and give me a 10% discount aswell as the trip samples included. She truly is a asset to saltworks. It's a 5 star from me. I will be purchasing again like I have done in the past. . Thankyou again Izzie 💓 you were truly fantastic ❤️ xx

I really love the discovery sets. It's nice to try so many different scents without commiting a huge amount of money. I liked most of the fragrances I tried. I think the price point for the sets is very reasonable and I have already gifted two of them this year.
The only small complaint I have is that it is extremely difficult to read the name of the perfume on the tiny bottle. The writing is white and if (like me) you are the wrong side of 50 you may find yourself holding the bottle up to the light and trying to find a better angle to read it. Very frustrating! I don't know what the answer is, maybe have the name on the box above the bottles?
Overall a nice experience though.

I love the perfumes, but the customer service leaves a lot to be desired. I signed up for marketing emails, and keep getting vouchers for £25 off a full bottle. This would be great, as I love a lot of the scents, but the vouchers don't work, showing as 'invalid'. This was very disappointing after I spent time choosing which one to buy, only to find that the offer did not apply.

I contacted customer service and was offered a personalised discount, which also never arrived. As the discount was only valid for 24 hours, I sat on email waiting for it to come, but it never did - again, very disappointing.

A while later, amongst numerous other marketing messages which seem to arrive every couple of days, I got another email offering a £25 code, and the same thing happened - it is invalid. Again, I contacted customer service and they said they could offer me a personal discount, and to let them know if I wanted it (?). 2 days later, this has not arrived either. I wonder if these personalised discounts exist, or if they are a way of fobbing off people complaining about the emailed ones.

Why not just send the code (if they ever intended to do so) instead of asking me to let them know if I would like it, building in another layer of communication? If I didn't want it I wouldn't have contacted them about the invalid one, and in any case I needn't use it if I don't want it. I don't expect it will ever arrive, and the lack of consideration shown by customer service is putting me off ordering again.

I first heard of this company via a Facebook ad and as I stay clear of any ads on Facebook I ignored them.

After seeing the ads numerous times I actually liked the look of the discovery set, so I thought I'd google them to see what comes up. I was pleasantly surprised to see they have an actual shop in Ramsgate (which looks lovely).

The website was easy to navigate it offers perfumes, candles, soaps and diffusers (the physical store also has clothes/accessories/jewellery from what I can see).

Its also good to know the products are all natural and not tested on animals.

I went ahead and ordered the discovery set for £29 (free postage hurray!) Confirmation and tracking number received the same day. 3 Days later my package arrived. Amazing service.

The box they arrived in is so cute and well thought out, 10 2ml bottles of beautiful fragrances, a booklet describing each fragrance and a good amount of tester strips, and the £25 voucher which is valid for 12 months on full/travel sized items.

I've not tried them all yet but those I have tried have stayed all day. I will be taking them on my upcoming cruise, different one for each day, happy days.

My only gripe is I missed out on the new Trio sample
being sent with all new orders

Highley recommend and I'll be buying more.

Ordered the discovery set, took ages to arrive . Was really excited to receive it as a digital creator with thousands of followers I started videos of the unboxing with a view to reviewing each perfume. One was missing and another was duplicated so went into customer chat online where I asked for the FREE set of 3 samples which was currently on offer to be sent to me as a gesture of goodwill and they refused. I asked the name of the customer service advisor as this isn't visible on the chat and I was ignored. Upon trying the 9 fragrances I received, they all smelled of alcohol badly and smelt cheap. Every single one gave me a headache. Awful products and even worse customer service . Don't waste your money.

Another 5 star fragrance L'Orangerie is sweet and long lasting. Perfect for summer.

Love the Discovery Set - an excellent way to trial ten different scents, which are travel-friendly and great for different occasions. I love the fact that these are vegan, not tested on animals and free of nasties, while smelling delicious and lasting, unlike other brands. The presentation is luxurious, making for lovely gifts.

What an excellent company. Outstanding customer service. Incredible fragrances that last on your skin all day. Im obsessed with De la mer. If you love an oceanic vibe...this is gorgeous and bold.

Brought the discovery set and how lovely are these. Carnt make my mind up what I like best but Oud Harmony & Brown Sugar come out tops so far. I wanted to try L'Orangie but it wasn't included instead I had two Sufari.

Great Scents But and a big BUT,

For me, the scents are good, but "almost" every perfume from the discovery set is a dupe of bigger brands.

Unlike similar companies, which openly state this on their sites as dupes (not fake) and sell these at a fraction of what Saltworks is selling for. As an example, Aromas Havannah is a dupe of Tom Ford Tobacco Vanille & Tubac Solilei has a very similar scent.

They are, however, the only company that has almost nailed the Chanel Bleu similarity with Infinity.

I think the discovery set is an absolutely brilliant idea. Inexpensive trial of multiple quite delicious scents, which exactly as the ad says I’m always being asked “wow I love your perfume what is it?”
The negative reviews about it just blow my mind. If the perfumes are not to your particular nasal taste, fine, don’t buy a big bottle with your £25 off voucher. Why is there the need to leave a negative review. I mean someone’s moaning because the box is GREEN. What planet are you people on. You decided to buy something, that the majority of other people in the world love. If for some reason you don’t, it was worth the try! Take accountability for your own actions of deciding to buy it. Why is it then someone else’s fault if you turn out not to want to buy a big bottle of the perfumes in the trial box. Weirdos!
Anyway. Saltworks, I love your discovery set and I’ve just bought another one so that I could try Surfari, and yes I loved it so once I am running low on Ko Meme (which has lasted well over a year) I will purchase Surfari next. THANKYOU.

Yet again with this sort of perfume company, I fell for the online sales pitch and ordered a discovery box. The perfumes smell very ordinary and cheap to me. I have used them all and only one stood out, the others all smelling very similar and none being worth the price of a big bottle even with the £25 voucher. Also dislike that even slightly negative comments are removed from the ridiculously fake fb ads.

Dishonest company with dreadful customer service. They claimed their discount voucher codes were “stackable”, but it turned out at the checkout stage that they weren’t. I explained their “mistake” to them, but their response to me showed they didn’t care. I don’t trust them at all, hence this one star review on Trustpilot.

So disappointed, had a trial size and loved one of the scents, brought a 10ml, smells different and not as strong, thankfully I didn’t by full size bottle and only wasted £25

New bottle arrived, upon first spray it leaked everywhere, an overload of essential oil perfume on hands and clothes is both overpowering and harmful, especially when not organic. It took days for the smell to go.
Apparently they overfill the bottles sometimes and this happens! Not impressed with Customer service at all.