The Seam Reviews 

I’m sure if the service received was great that it would be worth 5 stars, but - as another complainant on here has said - should anything go wrong, or the service be sub par, then the customer service is appalling. I had the misfortune of sending my dresses to someone who missed fixing a hem, poorly fixed a tear so it was still visible and looked ‘botched’, and returned the third dress with the tear still in it. I was overcharged (nominally as she couldn’t seem to calculate VAT), and then asked to collect goods when I’d already paid postage. All in all a poor experience. When I wrote to customer services to ask for a refund on the dress that had been sent back unfixed they told me to just speak to the fixer. I’m not throwing good money after bad to send the dress back. Despite follow-ups, my emails are ignored. I just want a refund. I would never use this company again and nor would I recommend it. Just go to a local place where they can help.

Sooooo happy to have found The Seam and the great women that work at the Westfield branch in Stratford, they are kind and attentive and reassured me on how everything was going to get fixed/altered etc and the job was excellent. Very happy 😊

My best discovery of the past two years. I’ve returned many times over for the flawless service. Just makes life easier. It’s endlessly useful to everyone, but if you’re short in height and everything is too long, The Seam is an absolute must.

A very simple process to get an excellent quality repair to my winter coat. Thanks 🙏

Fast responses, easy to contact, great communication, really clear pricing and options on quotes, and brilliant repair work. The Seam have repaired and restored two bags and a pair of jeans for me this year, and I'm loving being able to use them all again.

Camilla in Bournemouth repaired a favourite skirt of mine that had been attacked by moths, she made a wonderful job jand I would Highly recommend The Seam to anyone.
I will be able to wear my skirt again instead of throwing it away. Well done Camilla.

Nicole Akong did a brilliant repair job on my very fine knit cashmere jumper which had several moth holes. In fact she discovered quite a few more holes than the 4 I had found - and communicated well with me to show me the additional holes and to propose variously priced options for dealing with them. I’m very impressed and would heartily recommend the seam & Nicole. A delight to deal with.

My Merino wool jumper had been nibbled at by a moth and Lyudmilla had it looking brand new! - over the moon with the work

I LOVE The Seam ! This time I used Sandra based in Blackheath to mend a pair of Roland Mouret trousers which had a hole in the seam. Not only did she repair them super fast she also did an amazing job - you can hardly see the repair. This is such a good company and I only have had great experiences from handbag repairs to dress alterations. Highly recommend!

Katarina Mootich fixed two of my leather designer bags. She was quick to reply, reasonably priced and returned the items earlier than expected. The craftsmanship is high quality, you can’t even tell the bags needed repair. Will use her again!

Tamsin Lines has done an excellent job on 2 costs with moth holes. Everything was so easy to do and the payment system was very straightforward. Sent the coats on Monday afternoon and were returned to me Thursday morning. Thank you for an excellent job.

Fantastic alteration by Diana White. Much appreciated.

I have used The Seam to have several items repaired or altered over the last couple of years and every time I have had excellent service and brilliant quality workmanship. I would definitely recommend. While not the cheapest, it’s worth it to see a loved item restored and stop it ending up in landfill!

I requested a quote for repair of a cashmere cardigan that had a few moth holes. A quote was sent through promptly the next working day. Payment was easy and communication with Gabriela Degwitz was clear and easy to do via the chat. I received my cardigan today with excellent repair. Thank you, Gabriela!

I had a vintage waxed Burberry jacket of my moms that a puppy chewed though the sleeves and a few other visible areas including the pockets. It took me nearly two years to find somewhere that would be able to take it in for repairs and also rewax it.
I was matched with Camila who went above and beyond to restore the jacket back to its former glory and sent it back right on time for me to give it to my mom as an early Christmas present. My mom is so thrilled to have it back in her jacket rotation and said it’s her favorite gift.

Sandra did an amazing job at tailoring my joggers. She sent it so fast and paid attention to all the details. Thank you Sandra 💕💕💕

Fraser Bruce Miller was excellent! Cashmere glove repaired in good time and returned clean and pressed. Thank you.

Andria did a lovely job repairing two woollen jumpers and shared photos and communicated well on the Seam platform. It’s a v good service and higher quality than high street repair places

Camila Fortune has done a brilliant job of invisibly repairing two holes in the sleeve of my favourite winter coat, which I thought I would have to retire. The process was very quick and easy and the results are outstanding. I cannot recommend Seam and Camila highly enough.

I honestly cannot recommend Paola Zappulla enough. My Birkin was completely chewed on the side by my dog to the point where Hermès themselves told me it wasn’t fixable. I was devastated. My mom had even lost all hope for the bag.

Paola worked her magic and quite literally made it look brand new. The craftsmanship, attention to detail, and care she put into restoring it are unreal. Even the way it was returned, beautiful ly wrapped and packaged in a sturdy box showed how much she truly cares.
When my mom saw the bag, she could not believe her eyes. If you’re hesitating, take it from someone who has been there, don’t. Whether it’s shoes or bags, book with Paola. She’s a miracle worker.