I have ordered two silver necklaces. One had to be returned as it wasn't the size my wife wanted Return procedure easy to understand, also replaced with a smaller necklace, so both very happy now.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Love my chains, had issues with royal mail but the chain hut costumer service was the best, they were really helpful and resolved my problem.
Bedrijf heeft geantwoord
Il be 100% honest, i ordered and had a minor complication and wasn’t best impressed with the situation ant hand. However after ringing and talking with Tony we managed to get the problem sorted. Sin... Toon meer
Bedrijf heeft geantwoord
Cannot fault the customer service from Tony at The Chain Hut. I was undecided on which chains to choose and he helpfully guided me through what would work best, including taking real life photos of th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
PO BOX 10538, LE419JG , Leicester , Verenigd Koninkrijk
- 01163193570
- www.thechainhut.co.uk
4,7
Uitstekend
155 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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I have ordered two silver necklaces
I have ordered two silver necklaces. One had to be returned as it wasn't the size my wife wanted Return procedure easy to understand, also replaced with a smaller necklace, so both very happy now.
24 april 2026
Antwoord van thechainhut.co.uk
Thank you so much for your fantastic 5-star review — it's rewarding beyond words.
We’re delighted to hear how much the returns process all helped to make your experience smooth from start to finish.
Knowing that you’d purchased for your wife genuinely means a lot; it shows a level of trust that inspires us continue building lasting connections with you with care and consistency.
Thank you again for shopping with us and we’re looking forward to welcoming you back soon!
Warm regards,
Mark
The Chain Hut
Love my chains
Love my chains, had issues with royal mail but the chain hut costumer service was the best, they were really helpful and resolved my problem.
15 april 2026
Antwoord van thechainhut.co.uk
Dear Kaiyesh,
Thank you so much for your fantastic 5-star review — it was truly rewarding to help arrange this package redelivery to you so quickly.
We really appreciate you working with us to help us have this delivered at lightening speed for when you needed it the most.
We’re also delighted to hear how much you approve of the quality and craftsmanship of your Byzantine chain and bracelet - a great choice with a beautiful design and nice weight!
Thank you again for shopping with us for the first time!
Warm regards,
Tony
Lovely necklace
Lovely necklace, it’s a birthday present they haven’t seen it yet, but I am very happy with it
10 maart 2026
Antwoord van thechainhut.co.uk
Dear Michelle,
Thank you for taking time to rate us with 5 stars.
We’re truly delighted to hear how much you approve of your purchase - the Gold Plated 1.5mm Curb Chain - we hope the recipient was similarly happy with a golden smile when receiving this!
Thank you again for shopping with us!
Warm regards,
Tony
Anchor chain
Brought a 20inch anchor chain sterling silver from here,it is beautiful very good quality absolutely love it so thankyou,will deffo buy from here again.
18 februari 2026
Review zonder uitnodiging
Antwoord van thechainhut.co.uk
Dear Tracey,
Thank you so much for your wonderful 5-star review!
We’re absolutely delighted to hear that you love your 20-inch sterling silver anchor chain and that you’re happy with the quality. Your kind words truly mean a lot to us.
It’s fantastic to know you’ll be shopping with us again — we look forward to serving you in the future!
Thank you again for your support.
Warm regards,
Mark
The Chain Hut
Highly recommended!
Great experience ordering from The Chain Hut; I have now bought two chains and one bracelet from them. The website is easy to use and informative, the items are excellent quality, next day delivery and communication all superb. Would definitely recommend and will certainly use again! Thanks 🙏
4 februari 2026
Review zonder uitnodiging
Antwoord van thechainhut.co.uk
Dear David,
Wow – thank you so much for the fantastic 5 ⭐ review! We really appreciate you coming back to us for multiple pieces.
We work hard to offer the best products, so your feedback means everything to us.
We’re delighted to hear you’re happy with the quality, the website experience, and the next day delivery. We work hard to make everything as smooth as possible, so it’s great to know it’s hitting the mark.
Thanks again for shopping with us and recommendation! 🙌
We look forward to your next order!
Best wishes,
Tony
Received my silver bracelet yesterday
Received my silver bracelet yesterday. It is beautiful. Superb quality. Packaging is really nice with gift box with little pouch inside. Would highly recommend.
23 januari 2026
Review zonder uitnodiging
Antwoord van thechainhut.co.uk
Thank you so much for your 5-star review, Mr Cast!
We’re delighted to hear you love your Sterling Silver 4.6mm Mariner bracelet and that the quality and packaging impressed you. A fantastic bracelet choice!
We work hard to offer the best products, so your feedback means everything to us.
We truly appreciate your recommendation and are grateful for your custom. We look forward to your next order!
Best wishes,
Mark
The Chain Hut
Dainty and lovely bracelet 🤗
Fast delivery and a cute little package with a lovely bracelet 😀
27 oktober 2025
Antwoord van thechainhut.co.uk
Thank you so much, Mrs Johnson, for your lovely 5-star review.
We’re so pleased you loved the bracelet and our gift ready packaging.
Your kind words really made our day!
Thank you again for shopping with us and we’re looking forward to welcoming you back soon!
Warm regards,
Mark
The Chain Hut
Brilliant customer service
Brilliant customer service, very helpful and gave great advice. The product was beautiful , great quality arrived next day in gift ready packaging
Definitely recommend this company very professional and friendly
Thank you The Chain Hut *****
21 januari 2026
Antwoord van thechainhut.co.uk
Thank you so much for your amazing 5-star review, John!
We appreciate you taking the time to share your experience.
We’re delighted to hear you were happy with our customer service, advice, and the quality of your purchase.
Great to know it arrived quickly and gift-ready too.
Your recommendation truly means a lot to us.
Thank you again for shopping with us and we’re looking forward to welcoming you back soon!
Warm regards,
Mark
The Chain Hut
BOUGHT 2 X CHAIN FOR MY SONS CHRISTMAS…
BOUGHT 2 X CHAIN FOR MY SONS CHRISTMAS GIFTS
BOTH BROKE AT THE CLASP WHICH IS PRESS FITTED AND NOT SOLDERED BAD WORKMANSHIP FOR £280 EACH WOULD EXPECT MORE
26 december 2025
Review zonder uitnodiging
Antwoord van thechainhut.co.uk
Dear David,
Thank you for taking the time to leave your review. I’m sorry to read of your disappointment and would genuinely like to resolve this for you.
After checking our records, I can see that your review was submitted on 26th December. Our most recent email correspondence with you was on 29th December, where we kindly approved a straight forward exchange for one item to a shorter length, which we are currently awaiting receipt of. During our email communication, no issue was mentioned on your side regarding any issue with the product themselves, so it's certainly against the flow of communication to learn of this through Trustpilot.
At the time of your request, only one replacement was available in stock, which we specifically reserved for you to ensure it did not sell out. This item remains set aside for you.
The issue described in your review is certainly not reflective of how we manufacture our products. All of our chains are manufactured to ISO 9001 standards and soldered during manufacture including the end caps and rings. This is something we take great care with. To help us investigate properly we kindly ask that you share a photograph of the issue via your open support ticket.
I also left you a voicemail to offer reassurance and assistance but as of 21st January are still awaiting to hear back.
We take workmanship concerns very seriously and are committed to ensuring you are looked after. We look forward to hearing from you and getting this resolved promptly.
Warm regards,
Tony
Quality necklace
I was dubious about the silver chain I bought as it was so reasonably priced. But it is superb quality. Highly recommend this company.
10 juni 2025
The chain I got is high quality…
The chain I got is high quality beautiful chain also good price,customer service and other level they are kind helpful and really care about customers,thank you Tony appreciate your business
16 december 2025
Antwoord van thechainhut.co.uk
Dear Jozef,
Thank you so much for your 5 Star review.
Great choice of chain and a pleasure to speak with you - nicely matched with your Cross the 5.4mm Greek Box Chain looked stunning!
We can't wait to receive your repeat custom.
Best wishes,
Tony
Excellent customer service and product
Really, really couldn’t be happier with the service I got. Because I know nothing about chains, I was concerned about one of the links attached to clasp because it looked very slightly different. I got a reply within an hour and Tony reassured me that it was safe to use and was just cosmetic because two chains are never going to be identical. Really helpful explanation of how they are made and why for someone who doesn’t know much about jewellery.
Tony also offered to exchange for another chain instead, even sending me pictures to make sure I was happy, and I returned and got the alternative chain without any additional shipping costs.
The chains themselves felt really good quality and honestly I have to say it feels so much better quality than every one I tried in multiple High Street shops. I am extremely happy with it.
Really couldn’t recommend this business enough will definitely use again.
15 oktober 2025
Review zonder uitnodiging
Antwoord van thechainhut.co.uk
Dear Thomas,
Thank you for your purchase.
I'm sorry this follow up review is a little later than usual.
It's been our pleasure to help you feel reassured about your first chain.
A great choice of Foxtail chain, the 3.1mm Foxtail Chain featuring that V shaped chevron on all sides is certainly eye catching!
Wishing you years of enjoyment wearing your chain and looking forward to serving your new orders.
Thank you incredibly for your recommendation!
Best wishes,
Tony
Superb service!
347665 Order
Went above & beyond to get a necklace & pendant to me today! Can’t thank them enough.
My original order was stuck at the sorting office not being processed for some reason and days were ticking by. Maybe due to Black Friday?
Anyway they sent me a replacement out yesterday special delivery & I just received it, as I need it for tomorrow at latest.
It’s a gift for someone & they fly away for Xmas on sunday.
Now they can take it with them as it’s a present.
(They said just to return the original when it comes)
Thanks again so much. outstanding customer service with a personal touch which is rare these days.
Ps I’ve used them before maybe 18 months ago for 2 necklaces & they were superb then too.
5 december 2025
Beautifully crafted chain and great service
Had a great experience shopping with TheChainHut. I saw 2 chains I liked but it was difficult to know what I wanted without trying them on.
So I bought both chains and also tried both the 20” and the 22” lengths.
After receiving them I tried them on (IMPORTANT: If the chain arrives with tags on, it states in their returns terms not to remove)
This was a little frustrating as I couldn’t put my cross pendant on one that came with a tag. But it wasn’t that big of a deal. I could hold the pendant in place and it was easy enough to get an idea.
All the chains were beautiful crafted but I chose the one I liked for me personally (20” rounded Foxtail)
The chain is subtle but classy. Not too shiny but certainly not dull. Really nicely made and feels smooth and well crafted.
The website was easy to navigate and it even had short videos which helped get a better idea of how they look.
The returns process was easy and The Chain Hut refunded with no issue and their customer service was friendly and helpful. I returned the chain in the same pristine condition it arrived and they refunded within days.
I would definitely shop there again when looking for a gift for my wife.
All round a nice experience. Nice selection to suit all tastes.
I couldn’t find any other chains on any other site that came close to rivalling the one I bought. Very happy with my decision.
17 november 2025
Review zonder uitnodiging
Antwoord van thechainhut.co.uk
Dear Mark,
Thank you so much for your fantastic 5-star review — it truly made our day.
We’re delighted to hear how much you approve of the quality and craftsmanship of our chains, and that our website, including videos and returns process all helped to make your experience smooth from start to finish.
Your feedback about fitting your pendant on the chain, whilst the soft string tag was still attached is really insightful. Some of our higher value items feature The Chain Hut branded tag with a fabric string.
Had we known it sooner it was for a pendant, it would have been a pleasure to suggest a workaround to help you to comfortably pair these together – after all we certainly want you to get a feel for how the chain feels with your pendant!
Hearing that you “couldn’t find any other chains… that came close to rivalling the one you bought” is incredibly rewarding for us — that’s exactly how we hope our customers feel.
Knowing that you’d recommend us to your loved ones genuinely means a lot; it shows a level of trust that inspires us continue building lasting connections with you with care and consistency.
Thank you again for shopping with us and we’re looking forward to welcoming you back soon!
Warm regards,
Mark
The Chain Hut
I had an issue with the delivery of my…
I had an issue with the delivery of my item and Tony was super helpful with quick responses to my emails and being able to get the issue resolved for me. A company like this could have easily ignored the situation but Tony and the team went above and beyond to sort. I will deffo be using again and recommending to friends and family. Thank you again!
8 oktober 2025
Review zonder uitnodiging
Antwoord van thechainhut.co.uk
Hi Brooke, thank you for your lovely review.
We’re so pleased Tony was able to help and get everything resolved quickly for you - your kind words mean a lot to us. It’s wonderful to hear you’d recommend us to friends and family, we couldn't think of a more rewarding recognition of our service! We look forward to creating smoother experiences for you in the future.
Best wishes,
Mark
The Chain Hut
Always my first choice
This is the 4th time I have used the chain hut and as always , im very happy with the service and products
Their customer service is amazing , very professional and always happy to help
Their products are top quality and good value
14 oktober 2025
Review zonder uitnodiging
Antwoord van thechainhut.co.uk
Dear John,
Thank you so much for your continued support and for leaving such a kind review — it truly means a lot to us!
We’re thrilled to hear that you’ve been happy with both our service and products time after time and serving your custom is a real pleasure. It's always our goal to provide top quality, great value, and professional, friendly service — so it’s wonderful to know that’s been your experience and even more rewarding when coming back to us for gifts for your family!
We look forward to helping you again whenever you need us!
Warm regards,
Tony
The Chain Hut
Great quality items and great service
Unfortunately the item purchased was really good quality and well made but a bit too bulky for my partner, arranged a return with tony and sent them back refund issued 24 hours later, really easy company to get a hold of and really customer focused
9 september 2025
Antwoord van thechainhut.co.uk
Thanks for your review, Nathan.
We're so pleased to hear you were happy with the quality of your item and that the return process was nice and easy.
We always aim to make things as smooth as possible, so it’s ever so rewarding to hear we were able to meet your expectations.
We appreciate you taking the time to share your experience, and delighted that you've replaced new order with us!
Best wishes,
Mark
The Chain Hut
Great service
2 september 2025
Antwoord van thechainhut.co.uk
Thank you so much for the kind words, Barbara! We’re thrilled to hear that you had a great experience. We’re always here to provide excellent service whenever you need it!
If there’s anything else we can do for you, don’t hesitate to reach out. We’re always here to help.
Best wishes,
Mark
The Chain Hut
Impeccable customer service
Cannot fault the customer service from Tony at The Chain Hut. I was undecided on which chains to choose and he helpfully guided me through what would work best, including taking real life photos of the different chain designs for me. Really polite and friendly. The chains are excellent quality and exactly as described on the website. Highly recommend.
18 augustus 2025
Review zonder uitnodiging
Antwoord van thechainhut.co.uk
Dear Helen,
Thank you so much for your kind words and for taking the time to share your experience. We’re so pleased that Tony could guide you in choosing the perfect chain, and it’s wonderful to hear you’re happy with the quality of the jewellery!
At The Chain Hut, we believe in building lasting connections, and feedback like yours reaffirms our commitment to quality and care in everything we do. Each piece we offer is more than just jewellery – it’s a link to something meaningful, and we’re so honoured to be part of with for you.
We truly appreciate your recommendation and are grateful for your repeat custom. If there’s anything else we can do for you, don’t hesitate to reach out. We’re always here to help.
Best wishes,
Mark
The Chain Hut
My experience
Il be 100% honest, i ordered and had a minor complication and wasn’t best impressed with the situation ant hand. However after ringing and talking with Tony we managed to get the problem sorted. Since then I’ve ordered again and I’ve be very pleased with the fast response, the fast delivery and the excellent quality of the chains. Definitely going to purchase from here again and i would definitely recommend!
Would like to Add the prices are exceptional compared to many other stores online
28 juli 2025
Review zonder uitnodiging
Antwoord van thechainhut.co.uk
Dear Carter,
Thank you so much for the 5-star review and for sharing your experience! We really appreciate your honesty and are glad Tony was able to quickly resolve the initial issue. It's great to hear that your following orders have been smooth, with fast delivery and high-quality chains.
We're also thrilled that you found our prices to be exceptional — we work hard to offer the best chains, so your feedback means a lot.
Thanks again for your support and recommendation. We look forward to your next order!
Best wishes,
Mark
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