It was a pleasure dealing with the "Chain Hut" and in particular with Tony, the gentleman I spoke with. Nothing was too much trouble for him. He was most helpful, friendly in discussing my purchas. A... Toon meer
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Lees wat reviewers zeggen
Excellent customer service and amazing quality products ordered 5.7mm Byzantine chain and bracelet was blown away by how good quality they were highly recommend The chain hut . Thanks chain hut for... Toon meer
Absolutely fantastic company to deal with. I have placed a few orders with the Chain hut over the last few years, their customer service is second to none, super helpful and their products are spot o... Toon meer
Il be 100% honest, i ordered and had a minor complication and wasn’t best impressed with the situation ant hand. However after ringing and talking with Tony we managed to get the problem sorted. Sin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
PO BOX 10538, LE419JG , Leicester , Verenigd Koninkrijk
- 01163193570
- www.thechainhut.co.uk
4,8
Uitstekend
161 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Excellent quality purchase
Excellent quality purchase. Fast delivery and great customer service.
11 september 2024
Antwoord van thechainhut.co.uk
Thank you for your 5-star review Wayne, we're thrilled to see your comments! We look forward to serving you again.
Best Wishes,
Mark
Excellent store for chain lovers!
I recently bought a necklase and I'm simply amazed with its quality, style and packing that arrived in. Each opening on that box felt so satisfying for some reason.
I have to give a special thanks to the customer service. I was in a rush and thanks to them I was able to sort out everything with ease and most importantly on time!
This store become one of my favorites.
Thank you!
15 augustus 2024
Antwoord van thechainhut.co.uk
We are ever so delighted to receive your 5 star feedback, our 100th milestone review on Trustpilot.
Learning that we've met your expectations for the product, packaging and delivery is very rewarding for us.
We are honoured to have become one of your favourite stores and look forward to serving you again soon!
Best Wishes,
Mark
10/10 service from Tony in customer…
10/10 service from Tony in customer services. Happened to get him both times when calling in to firstly return an item and confirm and upgrade delivery on new one. Tony went above and beyond which was awesome being my first purchase with them
2 september 2024
Review zonder uitnodiging
Antwoord van thechainhut.co.uk
We are so grateful for your kind words and 5-star rating Talbir, we've passed on your kind words to Tony!
Best wishes,
Mark
Excellent company
Excellent customer service, super speedy delivery and a quality product. Would highly recommend.
2 september 2024
Antwoord van thechainhut.co.uk
We're super delighted to receive your 5-star rated feedback and further delighted to have you as our customer!
Best wishes,
Mark
Lovely product
Lovely product , quick delivery , ordered wrong size no problem with refund
15 augustus 2024
Antwoord van thechainhut.co.uk
Thank you for taking time to leave us a review Pamela!
We hope to see you again soon :)
Though I had to return the item they…
Though I had to return the item they were very efficient and gave me a refund with no problem. Would definitely use them again
5 augustus 2024
Antwoord van thechainhut.co.uk
Dear Birgit,
You're very welcome :)
Please do not hesitate to reach out to our customer service team if you're searching for an alternative. We are always delighted to assist when matching pendants with a chain.
Best wishes,
Tony
Rope bracelet
From customer service to quality product I have had a great customer experience and is the third item I have ordered from the Chain Hut.
5 augustus 2024
Antwoord van thechainhut.co.uk
Dear Nicola,
Many thanks for sharing your experience and for your repeat custom.
It's always a pleasure to serve you!
Best wishes,
Tony
Everything was just so easy.
17 juli 2024
Antwoord van thechainhut.co.uk
Many thanks for leaving a review Mr Bennett!
We'll continue to strive to meet your expectations.
Thank you again for shopping with us.
Best wishes,
Tony
Simple and fast service.
Ordered a chain and had it dispatched and delivered within the same week. Very nice packaging that met my expectations and good product. Will be happy to go back to them again if needed.
25 juni 2024
Review zonder uitnodiging
Antwoord van thechainhut.co.uk
We really appreciate the time you have taken out to let us know your feedback on our product and service.
We'll continue to strive to meet your expectations and if there's anything further we can to do help please let us know!
Thank you again for shopping with us, it's a genuine pleasure to serve your custom. :)
Gordon
Antwoord van thechainhut.co.uk
Thank you for shopping with us Rhiannon, it's a genuine pleasure to serve your custom.
We'll continue to strive to meet your expectations and if there's anything further we can to do help please let us know!
Gordon :)
Amazing customer service!
Amazing customer service. Bought a chain as a gift, unfortunately it wasn't quite to their liking, customer service were super helpful with the returns procedure and I received a full refund. Product was great quality, just not the recipients style. Would recommend!
21 mei 2024
Great service
Great service. The chains I ordered wasn't quite what I was expecting but super easy to return the items and re order
21 mei 2024
Excellent
Customer service is excellent. They are quick to respond to any queries and very helpful. Products are of a top quality. I Would recommend it to everyone
3 mei 2024
Great service.
Order processed quickly. Had to apply for a refund which was processed speedily. Communication was very efficient with no delays. Excellent service throughout. Very impressed and a company I will certainly continue to use again and recommend to friends.
10 mei 2024
Great website to navigate along with…
Great website to navigate along with fabulous personal service.
I was contacted by THC just to confirm my address to ensure delivery.
The items I ordered were just as described and their arrival through my letterbox was speedy and I wouldn't hesitate to recommend them 🌟😊
9 april 2024
Buy IT!!!!!
Great quality product, true to size as well. Fast shipping to the US. Tony was excellent in answering any questions I had and will be ordering more from them!!!
28 maart 2024
Great customer service
Great customer service, fast responses to emails and confirmation on quires.
28 maart 2024
What a team
What a team! What service! And beautiful items!! They went out of their way to help me!! Especially Tony who has a heart of gold! And patience of a saint! Thank you again for making a great experience
You’re the best!
Don’t ever hesitate to buy from the chain hut ❤️❤️❤️❤️❤️
27 maart 2024
Excellent service ,had to send back 1st…
Excellent service ,had to send back 1st chain I ordered as I asked for one that was to short ,changed straight away ,the quality of chain is excellent,customer service by Tony was second to none ,will definitely use again
13 februari 2024
Fantastic customer service
Fantastic customer service. Chain did not arrive and Tony ensured that one was sent special delivery for me to take to USA with me. Beautiful item. Could not ask for better product and service.
9 februari 2024
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