It was a pleasure dealing with the "Chain Hut" and in particular with Tony, the gentleman I spoke with. Nothing was too much trouble for him. He was most helpful, friendly in discussing my purchas. A... Toon meer
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Lees wat reviewers zeggen
Excellent customer service and amazing quality products ordered 5.7mm Byzantine chain and bracelet was blown away by how good quality they were highly recommend The chain hut . Thanks chain hut for... Toon meer
Absolutely fantastic company to deal with. I have placed a few orders with the Chain hut over the last few years, their customer service is second to none, super helpful and their products are spot o... Toon meer
Il be 100% honest, i ordered and had a minor complication and wasn’t best impressed with the situation ant hand. However after ringing and talking with Tony we managed to get the problem sorted. Sin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
PO BOX 10538, LE419JG , Leicester , Verenigd Koninkrijk
- 01163193570
- www.thechainhut.co.uk
4,8
Uitstekend
161 reviews
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Great customer service
Great customer service, and really beautiful necklace - so good to have chains in such a range of lengths (which meant I could get a length that was exactly right for a vintage pendant).
30 januari 2024
Positive Experience From Beginning To End
I contacted The Chain Hut prior to purchase to clarify details about an item I was interested in and Tony could not have been more helpful. I purchased the item but upon arrival it appeared to be smaller than the item advertised. I emailed The Chain Hut over the weekend to request a return and had a response early on the Monday morning from Mark as per their advertised response times. Mark was also incredibly helpful and after following his instructions I was able to determine that the product I ordered was the correct size. I telephoned the following day and spoke with Tony to advise that all was well and to cancel the return request. This company actually have people to speak to rather than chatbots so I would recommend them for that reason alone. The product looks immaculate, the presentation box is classy, the protective cover for the item is robust and the delivery packaging is excellent - with a message for the delivery person NOT to leave without a signature (unlike some doorstep dropping or collection point companies who shall remain nameless). I fully recommend The Chain Hut if you are shopping for jewellery.
22 januari 2024
Review zonder uitnodiging
great service and products
I have been looking for a chain for a while now and struggled to find the quality i wanted. I ordered 2 chains from chain for thechanut, borth were slightly too long - excellent comms and servi9ce processign the returns. I have now received my shorter chain and im over ther moon with it, Its a high quality product. Highly recommended
24 januari 2024
The Quality The Beautiful Presentation…
The Quality The Beautiful Presentation
The Price And Time they Took To Arrive
I'm Delighted thanks Soooooo Much x 😊
19 januari 2024
Really helpful staff
Really helpful staff, particularly Tony. Very pleased with my purchase. Thanks
9 januari 2024
Amazing service
Amazing service . Bought wrong size , returned and got a refund straight away . Kept informed along the way...
Would definitely recommend this company...
3 januari 2024
Fantastic customer service
I bought a bracelet which broke within the first week. They dealt with my issue very quickly and very professionally. Will definitely order from them again.
20 november 2023
Review zonder uitnodiging
Great customer service from Tony
Great customer service from Tony. Very knowledgeable about their products, I called many times, each time received a warm reception, no question was too much. The actual chain was beautiful, quality unmatched. Would 100% recommend.
17 november 2023
THANK YOU TONY!!
THANK YOU TONY!!! BEST CUSTOMER SERVICE ADVISOR IN THE COMPANY. STRAIGHT FORWARD AND EXCEEDINGLY BEAUTIFUL PRICES. THIS IS MY NEW GO TO FOR MY SILVER JEWELRY . TEAM ,TONY IS AN ASSET AND YOUR SERVICE IS SUPERB ,LOVING YOU ALL THANKS.
3 november 2023
Great service and a really lovely chain…
Great service and a really lovely chain that was at a fair price, would highly recommend them.
13 oktober 2023
Excellent service
Excellent service, will certainly use again in the future.
8 oktober 2023
Review zonder uitnodiging
Very prompt friendly service
Very prompt friendly service. I bought a chain which was too short. Sent an email about a refund, very swift reply with return details provided. Money refunded quickly once chain was returned. Ordered a new chain which also arrived quickly. Beautifully presented and good quality.
4 oktober 2023
Brilliant quality chains
Brilliant quality chains with a perfect finish. Amazing customer service and support- I ordered a chain for my boyfriend and got the wrong cut. I was able to exchange the item for the correct one. All staff were helpful and had customer satisfaction at the top of their priority list. Contacting customer support was easy and replies were quick and helpful. I will definitely be buying again. Thank you!
4 oktober 2023
Really beautiful sparkling 24inch…
Really beautiful sparkling 24inch barrel and ball silver chain, absolutely stunning, a great price and delighted with it. Arrived the day after ordering and loved the little Chain Hut storage wallet included with the box. Would most definitely buy in other lengths too but unfortunately after phoning customer service and speaking to Michael (nice to be able to do!) I was informed they're not available to purchase. My new favourite silver chain company for future dealings with. Thanks from a very happy customer 😀
31 augustus 2023
Review zonder uitnodiging
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