Fantastic product and excellent customer service! When I placed my order it initially took a while to get shipped, but when I reached out I got a swift response informing me there were some issues... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very good product!! Just upsetting that I had to wait so long for my orders, I had been buying from them for awhile and was disappointed when they went MIA for a few years not acknowledging unfulfill... Toon meer
KenyUniverse is one of the best small Kpop/anime inspired small brands I have ever experienced and had the pleasure from shopping from! The staff are super friendly, interactive and do their best to... Toon meer
i have ordered from here twice, both times as preorders so the process was long which is to be expected. they always updated on the progress and we’re fully transparent if they faced any issues or del... Toon meer
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mensen keken ook naar
BTS Seven pants (ordered mid July 2023)
I ordered pants back in July through their store listed on the Shop App. I have yet to receive the pants 3 months later. When I reported the issue to Shopify, kenyuniverse sent an email to me stating the pants will be shipped out within the next week. This email was back on 09/18/2023. It is almost the middle of October and I still have not received my Seven pants. I just want my item or my money back. Advertising for a bunch of preorders and not fulfilling the customers orders (and then on top of that, stringing us along with a bunch of lies) is not how you do business. Their new shop is seventharkive and I will never order from these people again! This has been a pain!

Antwoord van Theseventharkive
i have ordered from here twice
i have ordered from here twice, both times as preorders so the process was long which is to be expected. they always updated on the progress and we’re fully transparent if they faced any issues or delays. they often do instagram q&as where they usually answer any questions i have. love their designs and am always impressed with the quality. definitely one of my favorite fanmade bts shops!
I love the clothes and it is always…
I love the clothes and it is always delivered like super fast
The shipping was fast
The shipping was fast and I had pretty good quality clothing from them. No complaints here
it said i returned my pants but i never…
it said i returned my pants but i never did. due to this, i never got my pants or money back

Antwoord van Theseventharkive
Great Business
Receive my orders very fast and they were so lovely that I could barley contain my excitement to wear them. Will definitely be purchasing from this shop again!
I love the indigo jeans I bought I just…
I love the indigo jeans I bought I just wish it had a matching jacket.
Just waiting on my return label for…
Just waiting on my return label for indigo jean's size medium.
Years long customer satisfied!
I have bought from Kenyuniverse since the start of 2021; overall, I have accumulated 3 BE themed Crewnecks, 3 Zip-up Hoodies (MYG, KNJ, and Eternal). I saw the big sale going on, and splurged on four new pieces, since the massive price drops really balanced out the international shipping cost. Agust D Jeans: I love them. As a woman, it’s the biggest pockets I’ve ever had on trousers, and that includes my work uniform, which enamoured me so much I sent an email to Kenyuniverse thanking them for the decision. The pattern is striking, and I’ve already had compliments on them from people, even those who don’t know BTS. Hobipalooza Crop Top: Absolutely love the dangly strings, and I can’t wait to dance in it. It’s a short crop top, but that matches my expectation set by the picture. Good soft texture, definitely true to the advertised 100% cotton. Indigo Hoodie: This is a fantastic quality hoodie, it puts the stuff in high street shops to shame. It’s lovely and warm, and will be seeing a lot of use once summer is over. SUGA Vouge Top: Looks exactly like what the digital mock up promised.
Since none of my items were preorders they were shipped extremely fast, around 3 days over the weekend, which I found extremely impressive.
Overall, I have had excellent customer experience with the Kenyuniverse team. When I have preordered in the past, the communication was always open, and there were plenty of updates if the supplier had to change something - eg the embroidery on the back of a hoodie being switched to print. They sent me a lovely email in reply when I left them feedback.
I would recommend, and I will likely buy again in the future.
Best BTS merch
The clothing came so quickly and the designs were so unique and amazing.would definitely order from this shop again!
Amazing seller and product!
I was wondering when my order was arriving and emailed the seller. They gave me a quick reply and helped me check my order. When I received my order, I was very impressed by the material and design of the jacket. It was worth the money and time spent anticipating for my order! :)
I use this bag in the regular!
I use this bag in the regular. it’s so well made and i get compliments from non-army who think it’s so cute. the low key merch is on point 💜
GORGEOUS
The pants looked amazing and were comfortable. I even wore them to the BTS exhibition in LA and I got so many compliments. I WOULD BUY EVERYTHING IN THIS STORE.
Amazing customer service
I had some issues with my order, but kenyuniverse went above and beyond to help me out.
IM IN LOVEEEEEE😍😍
This brand! This company is my favorite by far when it comes down to buying BTS fan made Merch! I’ve own 10 of their items and will be buying more soon like hella soon! I’m building up my BTS clothing collection! I can’t wait to see more designs from y’all and collections it’s truly gonna be gooooddd!!🥰🥰🖤🖤
Already made another purchase!😍
This is my second purchase from this artist and I was not disappointed! Beautiful work and the quality is top notch. Was worth every penny! 💕
I haven't reacived my package yet but…
I haven't reacived my package yet but so far the experience is ok

Antwoord van Theseventharkive
Amazing customer service
My parents ordered the indigo set for Christmas, but they were too big 2xl :( I was sad nonetheless but I reached out to see if they could exchange for a smaller size s/m. (Please double check the size chart, they do not make exchanges a normal thing.) Thankfully they were able to help with the exchange and although it took a while, I am so happy with my order! I truly recoment the indigo set. Just a heads up, the sweatpants are not 5'2" friendly >.< they do fir quite long, so for my tall friends you will have no issue with these sweats! I will be having my mom cut a bit from the bottom so they won't drag as much.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.


