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THE SNUS LIFE LIMITED Reviews 

1.021
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

As of right now, my order has been delayed for unknown reasons and when I reach out, I am given confirmation that they are working on sending out a new package for me. While I'd like to believe this,... Toon meer

Beoordeeld met 5 van de 5 sterren

The customer service is like no other! I had a delivery to the United States and the postal service randomly sent it back. The Suns Life Customer service was quick to respond and even though it wasn’t... Toon meer

Beoordeeld met 5 van de 5 sterren

Orders take quite a while to reach the United States, but most of the time that seems to be because they go through the New York City / New Jersey area, which increases the likelihood they get held u... Toon meer

Bedrijfsgegevens

  1. Tabakswinkel
  2. Banketbakkerij
  3. Tabaksleverancier
  4. Vaporizer winkel

Geschreven door het bedrijf

The Snus Life is a retailer of legal nicotine and tobacco products. Our aim is help people in the UK quit smoking and to promote the move to smoking alternatives. We believe our products are healthier and safer than smoking.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,7

Alle reviews

(1.021)

84 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 4 van de 5 sterren

Ordered caffeine pouches and nicotine

Ordered caffeine pouches and nicotine. Arrived quickly and in good nick well presented and all perfect, unfortunately they did give me one of the wrong pouches but its not a flavour i mind anywho would reccomend 👍

13 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

If you are ordering from the United…

If you are ordering from the United States. Update: I have heard back from the Snus Life, and they are very disappointed in my review! Not only did I receive two phone calls within two hours of posting my review, Sophie from Customer service sent me an email a day later and offered to refund my shipping….If “I TAKE DOWN” my negative post! I will not be taking down my post, because this is an actual honest account of what happened! Obviously this company cares more about their image than an “dumb” customer like me. Their mistake!!
***Beware, USPS says it is illegal to ship nicotine through their mail system!!!

12 mei 2026
Review zonder uitnodiging
Logo THE SNUS LIFE LIMITED

Antwoord van THE SNUS LIFE LIMITED

Hi Brad,

My name is John, CEO at TheSnusLife - I was the one who attempted to reach reach out via mobile

I would appreciate if you would reach out to me on John@thesnuslife.com so i can personally provide some clarity on your order and make sure i can rectify the experience you have had.

Rest assured, we care about every single one of our customers, we would not be where we are today if our care lay solely with our image

Thanks
John

Beoordeeld met 2 van de 5 sterren

Out of stock

Used the website before and never had any problems with it but this time I ordered a pot of Pablo bubblegum and by the day it was supposed to arrive I got an email telling me my order had been cancelled due to it not being in stock even though I had ordered it 5 days prior however I did get it changed via email by Sophie was very helpful with it all and the new pot arrived by the time she said it would
Will still use the website again though

4 mei 2026
Logo THE SNUS LIFE LIMITED

Antwoord van THE SNUS LIFE LIMITED

Hi Thomas,

I have just emailed you to try and get this amended :)

Thanks
Sophie

Beoordeeld met 5 van de 5 sterren

Good price and customer service

13 maart 2026
Review zonder uitnodiging
Logo THE SNUS LIFE LIMITED

Antwoord van THE SNUS LIFE LIMITED

Hi Chris,

Not to worry we have not dispatched it yet !!!

I have replied to you on email to get this amended ASAP :)

Apologies
Sophie

Beoordeeld met 5 van de 5 sterren

helpful

costumer service was great. replied quickly considering the different time zones and work hours.

6 maart 2026
Review zonder uitnodiging
Logo THE SNUS LIFE LIMITED

Antwoord van THE SNUS LIFE LIMITED

Hi Nicholas,

We are awaiting a response from you on our email thread so we can confirm the transaction and get this amended asap for you,

Please get back to us on email, or call +44770702270 and we get this resolved

Thanks
Ricky

Beoordeeld met 5 van de 5 sterren

Customer Service

I placed a massive order of about 45 cans of pouches and my package went MIA and was sent back to the sender after about waiting 20 days for it to arrive to the U.S. Sophie over at customer support was very professional as I addressed the issue and sent me a replacement package right away. Highly recommend working with this customer service if you have any issues

17 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quick shipping

Ordered on 12/27/25, received on 1/7/26. Package was exactly correct. Tried some new flavors like apres banana and snooze grape strawberry. Both phenomenal! Will order again!

7 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

As of January 2nd I have not received…

My order was placed November 18 2025 As of January 2nd I have not received my package this is the second package they send out and I have not received. They use USPS as a delivery partner and both packages have been lost by them. Buyer beware use only trusted website when buying snus product

17 november 2025
Review zonder uitnodiging
Logo THE SNUS LIFE LIMITED

Antwoord van THE SNUS LIFE LIMITED

Hi Alex,

My names John, CEO at TheSnusLife.

I would appreciate if you would reach out to us so we can get some more information on your recent order and get this amended hastily

Thanks
John

Beoordeeld met 5 van de 5 sterren

customer service

i had a issue with my local shipping and the customer service via email was absolutely amazing. they were super helpful and helped out super quickly. Sophie was there to help.

18 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service!!!

A recent order from Snus Life never arrived and was returned to the sender for an unknown reason. I assume it was a USPS/customs issue. I reached out to Sophie with Snus Life and she gave me credit for another order, and even took into account that my previous order was discounted because of a promo. A++ to Sophie for quick responses and exceptional customer service!

5 december 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Haven’t received my package but the…

Haven’t received my package but the order was good price

10 december 2025
Logo THE SNUS LIFE LIMITED

Antwoord van THE SNUS LIFE LIMITED

Hi Harry,

My names John, CEO at TheSnusLife.

I would appreciate if you would reach out to us so we can get some more information on this order so we resolve this for you

Thanks
John

Beoordeeld met 5 van de 5 sterren

Lost delivery of $100 plus

I ordered from here a couple of months ago and it took about 10 business days to receive items. I put in an order in November and it got lost in the mail. I reached out and the customer service is working with me to get another order. in store credit or a refund.

30 november 2025
Review zonder uitnodiging

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