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THE SNUS LIFE LIMITED Reviews 

1.022
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My order arrived in good condition and everything I ordered (plus an extra puck). Ordered late 9/13 and arrived afternoon of 9/23. I appreciate the deals and free shipping. Will order again.

Beoordeeld met 3 van de 5 sterren

As of right now, my order has been delayed for unknown reasons and when I reach out, I am given confirmation that they are working on sending out a new package for me. While I'd like to believe this,... Toon meer

Beoordeeld met 5 van de 5 sterren

The customer service is like no other! I had a delivery to the United States and the postal service randomly sent it back. The Suns Life Customer service was quick to respond and even though it wasn’t... Toon meer

Beoordeeld met 5 van de 5 sterren

Orders take quite a while to reach the United States, but most of the time that seems to be because they go through the New York City / New Jersey area, which increases the likelihood they get held u... Toon meer

Bedrijfsgegevens

  1. Tabakswinkel
  2. Banketbakkerij
  3. Tabaksleverancier
  4. Vaporizer winkel

Geschreven door het bedrijf

The Snus Life is a retailer of legal nicotine and tobacco products. Our aim is help people in the UK quit smoking and to promote the move to smoking alternatives. We believe our products are healthier and safer than smoking.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,7

Alle reviews

(1.022)

85 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Lost delivery of $100 plus

I ordered from here a couple of months ago and it took about 10 business days to receive items. I put in an order in November and it got lost in the mail. I reached out and the customer service is working with me to get another order. in store credit or a refund.

30 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Snuslife

My favorite website to purchase snus products from. Easy delivery and customer service is very helpful.

9 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great help

Unfortunate that my shipping keeps getting delayed but I know it’s not their fault as they helped me very much to get an update on my order what’s going on and helping me get store credit for the unshipped items. Rickey and Sophie were amazing help and emailed me back almost daily when I was having issues with my orders

29 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Package went MIA

Im working in Utqiağvik, Alaska, the end of the earth. I order packages in bulk and for some reason the package was returned. Sophie was very professional in handling my issue and had another package in delivery the same week I notified Snuslife of the problem. Thank you Sophie!

1 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing Customer Service

Had a shipping mix up and Sophie was able to solve it for me immediately and go out of her way to make sure I was being comped fairly so I could get my original order back without hassle to me!

3 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Zyn order

My package experienced quite a long delay. But when i contacted customer service they were very responsive and willing to help. Very kind people that were willing to help. Will definitely be ordering again!

26 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic products, amazing customer service!

I have absolutely loved buying from The Snus Life. They have always been super quick to ship out and receive my items within a week. Unfortunately, the USPS had some issues and I was not able to receive my recent order. The customer service team has been very helpful and even offered me a full refund. They always answer quickly, are very friendly and always work to find a solution. They are one of the best customer service I’ve ever experienced. I really appreciate their help and will be trying to place another order soon!

28 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The man the myth the legend Ricky.

Don’t take my word for it but read all these reviews that highlight and give this man his thanks. Ricky is the guy you want helping you. Ricky was able to get all my problems sorted and and he actually cares about the outcome of our orders and our satisfaction. Ricky is the backbone of “The snus life” whatever they pay him… it’s not enough. Thanks again.

31 oktober 2025
Review zonder uitnodiging
Logo THE SNUS LIFE LIMITED

Antwoord van THE SNUS LIFE LIMITED

Hi Devin,

I appreciate the kind words im glad we could get this all sorted for you

Thanks
Ricky

Beoordeeld met 5 van de 5 sterren

Great Customer Service

They worked well with helping me with my order since there was a technical difficulty, but in the end they had really great service and were very straight forward with helping me fix my issue. Would fosure buy from again!

15 november 2025
Review zonder uitnodiging
Logo THE SNUS LIFE LIMITED

Antwoord van THE SNUS LIFE LIMITED

Hi Rob,

Can you please email me on info@thesnuslife.com and i can get this ammended ASAP for you

Thanks
Ricky

Beoordeeld met 5 van de 5 sterren

Ricky very generous.

Was issues with shipping, Ricky called me and told me apologized and was going to do everything in his power to get me my package. Also offered to throw in a couple extra cans.

7 oktober 2025
Review zonder uitnodiging
Logo THE SNUS LIFE LIMITED

Antwoord van THE SNUS LIFE LIMITED

Hi Lincoln,

I have responded to all your queries and am unable to see any pending emails

Rest assured i will get this amended for you ASAP

Thanks
Ricky

Beoordeeld met 5 van de 5 sterren

Great customer service!

Great customer service! Everything was handled professionally and quick!
Thanks Ricky!!

11 november 2025
Review zonder uitnodiging
Logo THE SNUS LIFE LIMITED

Antwoord van THE SNUS LIFE LIMITED

Hi Sam,

Apologies for this, your email must have slipped through!

I will try to locate it now!

Thanks
Ricky

Beoordeeld met 5 van de 5 sterren

Number 1 place to get your snus

Would recommend anyone to get your snus from Thesnuslife, I’ve used this company for roughly 6 years and they are always great. Just want to mention Ricky for his great customer service and help provided.

5 november 2025
Logo THE SNUS LIFE LIMITED

Antwoord van THE SNUS LIFE LIMITED

Hi Mikey,

Thank you for taking my call, glad i could update you on the slight delay we experienced with our new courier account !

Thanks
Ricky

Beoordeeld met 5 van de 5 sterren

Great company

Great company
However took way too long for delivery and communication was near to none. However when spoken to by Ricky he made amends and sorted everything out.

3 november 2025
Beoordeeld met 5 van de 5 sterren

BEST CUSTOMER SERVICE

Ricky has been absolutely helpful throughout my delayed package. We both came to agreements and sure enough I waited a little bit longer and my package will be here this week. Ricky you deserve 10 stars for the communication and just outright best service

9 november 2025
Review zonder uitnodiging

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