The Student Nest Reviews 

39
TrustScore 2 uit 5

2,0

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Beoordeeld met 1 van de 5 sterren

My daughter and 2 friends rented a student accommodation on Smithdown Road through Nest - the 3 girls all paid £250 deposit each. Nest are now refusing to refund the deposits stating an excess use of... Toon meer

Beoordeeld met 1 van de 5 sterren

Avoid!!! The company has a CCJ against them however they have still refused to pay what they owe me. My profile picture shows the CCJ they have. If you got to trustonline or any other company searc... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Now that my review has been verified, please don't trust any of the positive comments given to this organisation,as previous tenants have mentioned that the manager always asks for positive feedback.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I run my own cleaning business in Liverpool and have been completing work for Roy from Student nest on his rental properties in Liverpool for nearly a year now. I can honestly say that this landlord g... Toon meer

Bedrijfsgegevens

  1. Makelaars

Informatie afkomstig van verschillende externe bronnen

The Student Nest provides unique student houses in the best locations in your university city or town. Get info, tips & news on the best places to live.


Contactgegevens

2,0

Slecht

TrustScore 2 uit 5

39 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,0

Alle reviews

(39)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

My daughter and 2 friends rented a…

My daughter and 2 friends rented a student accommodation on Smithdown Road through Nest - the 3 girls all paid £250 deposit each. Nest are now refusing to refund the deposits stating an excess use of gas/electricity £900 - how this was possible when they hardly spent any time there due to term time - they have sent a photo of the meter reading for the address on Smithdown Road which consists of 2 separate flats but not the individual flat. I just wonder how many other students they have done this to. I would not recommend this company to anyone -BEWARE AND MAKE SURE YOU REQUEST A METER READING WHEN YOU MOVE IN - I will be taking this further and seeking legal advice

17 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent

My brother and I have been 2 and a half years, of which we were delighted with the stay. The landlord "Roy" is very attentive, a great person with a great heart and an exemplary landlord, I have met very few people and landlords like him, whenever we had any questions or problems, he helped us as much as possible and quickly. We arrived from Spain, with some difficulty with the English language, but Roy made our stay incredible, thanks Roy and thanks The Student Nest, it has been everything a pleasure.

A greeting

Luis and Miguel

26 januari 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid Danger

Now that my review has been verified, please don't trust any of the positive comments given to this organisation,as previous tenants have mentioned that the manager always asks for positive feedback.
If you have any sense please avoid using this organisation and save yourself from unnecessary headaches. I wish the reviewer best of luck if you decided to use student Nest despite the negative feedback. Best of luck Mr O

7 augustus 2020
Review zonder uitnodiging
Logo The Student Nest

Antwoord van The Student Nest

Dear Mr. O,

Thank you for your second negative review.

We use the Trustpilot platform to receive feedback from genuine tenants.

As was highlighted in your first review, we note that you are not and have never been a tenant of The Student Nest.

Also in order to maintain tenant satisfaction and avoid unscrupulous landlords, we only manage our own properties to ensure they adhere to standards and ensure a pleasant stay for our guests.

Thank you.

Tenant Services
The Student Nest

Beoordeeld met 5 van de 5 sterren

Roy is a fantastic landlord

Roy is a fantastic landlord, really takes care of all your needs in a quick manner.

25 juni 2020
Review zonder uitnodiging
Logo The Student Nest

Antwoord van The Student Nest

Hi Hans,

Wow!! What a fabulous review for our service!!

We're so pleased you were impressed with your acknowledgement of the care we put forward for our tenants.

Thank you for choosing to stay with us, it's been our pleasure! And thanks for leaving your review : - )

Roy - Tenant Services
The Student Nest

Beoordeeld met 5 van de 5 sterren

Happy

Great service, amazing experience!!!
Excellent management and very helpful! They are worth the 5 stars!!!

24 maart 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

La experiencia muy buena

La experiencia muy buena, casa acogedora y muy buenos caseros. Yo he estado muy bien en la habitación sin problemas ninguno. Sin duda volvería

30 december 2019
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Property reviewed at 13 Lister Road

Attended a property to work on, which is own by Roy Kimani a landlord at 13 Lister Road in Liverpool

Property has 3 bedrooms and communal kitchen with an open living room, very clean and tidy. There are exposed plastic pipe work around the kitchen area which should of been box in and exposed wiring in one of the tenants bedroom again it should of been in a conjunction box label dead. The garden is small with astroturf laid out. There are exposed plywood around the shower room and kitchen area, not sure if the landlord is still continue with work with the current tenants still living in it.

There is a shared walk in shower room, very spacious which is really nice but has cheap cladding and Lino flooring

Overall the room are reasonably spacious and makes a comfortable sleeping area and the house is really close to town but is on a quite street has easy available parking with easy access to buses route

17 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

As a landlord Roy is very polite

As a landlord Roy is very polite, friendly and willing to help. Definitely the best landlord I have encountered and will put your home comfort in his house above squeezing as many tenants into a small property as possible. Could not recommend more.

15 oktober 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Nothing but great words to say

Nothing but great words to say, I was in a very bad situation and I got a lot more help then I was ever expecting they when above and beyond to help me and to get me this property is would really recommend them to anyone looking for a comfortable, clean and safe place to live.

16 september 2019
Review zonder uitnodiging
Logo The Student Nest

Antwoord van The Student Nest

Reading this review made my day Dominic!

Thank you for taking the time to leave us such a nice review. We like to take the time to understand everyone's needs when it comes to finding a place to call home. Sometimes, that goes beyond just providing a roof over your head and we are glad we could do that for you :)

Roy - Tenant Services
The Student Nest

Beoordeeld met 5 van de 5 sterren

Attentive and caring service

Attentive and caring service, would recommend.

8 juni 2019
Review zonder uitnodiging
Logo The Student Nest

Antwoord van The Student Nest

Thank you for the kind words Peter.

We're a caring service because we have the best tenants! And we've figured out having a nice house helps :) Honestly, we are just here to help with whatever you need.

Roy - Tenant Services
The Student Nest

Beoordeeld met 5 van de 5 sterren

Cosy house

The bedroom was very nice and comfy. The house was nice and warm, nothing was broken. The landlord was very helpful, was always there for us. The house was also really simple to clean. Really good location, easy to access city centre and uni. Thanks for having me!

29 januari 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent

Excellent! clean and comfortable house, very friendly customer service.

24 januari 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The worst experience

DO NOT trust the comments here because he is CONSTANTLY asking for a review BEFORE moving in the apartment.
I booked a room at Student Nest. At first Roy was very helpful. The previous day of my arrival to Liverpool he emailed me that he had double booked a room and my room was taken accidentally by someone else at the same house, so I had to move in a smaller room. It turned out that he LIED. There was NEVER a double booking! All the residents in the house were living there for years. The room was very small and I was not happy. He was telling me that he would move me in another apartment BUT could never tell me the exact date.I cancelled the contract and I left. Thankfully he gave me the deposit back.
The same happened to my friend who booked an apartment at the Student Nest. The house was a LIE and never existed and he paid for a hostel, telling her the apartment was renovating but when she visited the apartment PEOPLE were already staying there with no FREE room.
He is NOT to be trusted.
Do not trust a girl who shows the houses for him. She won't tell you the truth!!!!!!!!

27 november 2018
Review zonder uitnodiging
Logo The Student Nest

Antwoord van The Student Nest

Dear Maria,

First, I want to thank you for your feedback.

While I wish, you had a better experience, it is feedback like this that we learn from and use to improve.

We work hard to deliver an exceptional tenant experience, and it’s apparent in this case, we fell short.

At the time you were staying with us, we had a double booking issue of which I am happy to say has been addressed to ensure all future tenants get the room they reserved. This is also why we refunded your deposit as we never wish to inconvenience any of our guests.

We hope you’re all settled in now.

All the best,

Roy - Tenant Services
The Student Nest

Beoordeeld met 1 van de 5 sterren

Avoid

Avoid! I wouldnt reccommend this company to anyone. It is not trustworthy, the Manager told many lies about the property that I had booked. It is possible to pay for house that is not available . Do NOT trust any of the reviews that you read here or on Facebook.

26 november 2018
Review zonder uitnodiging
Logo The Student Nest

Antwoord van The Student Nest

Dear Natalia,

Thank you very much for your candid review.

Your feedback is extremely valuable to us, as we strive to improve with each and every of our tenants’ experiences.

I greatly appreciate your comments about aspects of our booking system. I also appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify matters promptly. This is why we refunded all deposits taken and even offered alternative accommodation.

Furthermore it is a pleasure to announce that we have now implemented a new booking system which ensures no double booking issues to guarantee our tenants the rooms and houses they select online.

We apologies again for the inconvenience and wish you all the best.

Roy - Tenant Services
The Student Nest

Beoordeeld met 5 van de 5 sterren

thumbs up

Very responsive and patient by email during the viewing/deposits/moving in phase. All my questions were answered and requests dealt with. You can tell they genuinely care about their tenants' experience, which can't be said for all landlords these days! Would recommend.

2 november 2018
Review zonder uitnodiging
Logo The Student Nest

Antwoord van The Student Nest

Hi Braden,

We would like to thank you for sharing your experience about your recent booking with us.

It is a real pleasure to read from you such an amazing comment and we are very pleased that you enjoyed your stay with us this much.

Our tenants' impression is very important to us and so, your rating is truly appreciated. We are glad to know that you also appreciate us as landlords.

We are looking forward to having you at our bohemian inspired home and hope you enjoy your stay :)

Kind regards,

Roy - Tenant Services
The Student Nest

Beoordeeld met 5 van de 5 sterren

Top class customer service!

Very friendly customer service. Couldn't have wished for a more lovely viewing and process. Definitely recommend. Beautiful accommodation, unique and well furnished!

27 juli 2018
Review zonder uitnodiging
Logo The Student Nest

Antwoord van The Student Nest

Hi Shelley,

We are ever so glad to hear that our team were able to make your experience lovely! There is nothing more important to us than our tenants so if ever you need anything, The Student Nest team is here :)

Roy - Tenant Services
The Student Nest

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