The Thomas Family Reviews 

I ordered the Lois jacket, it is nice and overall it looks good but the fit was really small. I reached out to their customer support, which informed me that the larger sizes are out of stock.. so I couldn't get a larger size. A little disappointed because it really is a nice jacket.

Highly recommend shopping with the Thomas Family. Jennifer answered all my questions, I got anxious because my order showed 'info received' for quite some time, but she assured me and kept me updated throughout. Very helpful and kind. Thank you Jennifer!

This is a scam website direct from China. Child size ill made garment. Must pay shipping to China for return, which cost more than the refund. DO NOT BUY FROM THIS WEBSITE!!!

This company is a sham. I ordered what looked like a cute olive green jacket from The Thomas Family in Palm Beach.
1. The fabric shown was embellished, however, it was just printed. No embellishment.
2. I used their sizing guide and the jacket was made for a child.
3. The jacket appeared to be lined in the same fabric. There was no lining. It was just the reverse side of the fabric which was stark white.
4 several seams were slightly open showing the white stitching
5. The company says Palm Beach but it’s in CHINA. When trying to return, they instructed me to send it to China at my expense.
This company is a total scam!
Their website makes it look like a family business. To get in touch with them they show a phone number. That phone number does not answer.

Like everyone else on this site, this was a totally bad experience. I ordered a coat and a "jacket" that did not look at all like the pictures. It did not fit--bottom of "jacket" was waist high instead of hip length as shown. The price was $59.95. I contacted them and they offered 10% price reduction which I replied was ridiculous! They then offered 20% off and to ship another larger size. After seeing the quality and I said I just wanted my $ back. They told me it would cost an additional $14.95 shipping and handling to return.
I told them I wanted a complete refund and I would mail the item back my self and asked for the return address. They sent me an address in China to return item to. This is a complete misrepresentation of who they are--not from Palm Beach with pictures Caucasian people, but a company in China! I will call my credit card and ask them to settle this for me for the complete value of my order. I notice several other "companies" offering exactly the same merchandise. Don't buy from any of them! There is NO customer service and NO refunds. This is a
scam! Also, I have printed my e-mailed and their answers. Their communication is al A-I--not people.

The Thomas Family of Palm Beach is a FRAUDULENT company. The family doesn’t exist. It’s just made up by a China based company. Everything pictured is beautiful and looks like great quality and pricing is reasonable, but beware!!! You will receive an item that resembles what you ordered but not at all the quality of what’s pictured.
They will not refund my money for the garbage they sent.
My biggest concern is how they deceived us, the customer with their misleading or should I say scam of a fictitious, family, and business out of Palm Beach, Florida that doesn’t even exist. How sick. But then again that’s China for you. BEWARE Don’t fall for it!! Please do your research.

I ordered a jacket according to the size information that was provided it was not just a little snug. It looked like it was made for a child. The fabric looks nothing like what is pictured on Facebook and in their ads. When I wanted to return it, I was told that that wasn't possible, but that I could pay for shipping on another item. The customer service is a joke. Seriously, please don't order anything from these people. It is a total fraud. The items they sell for over $50 probably cost less than five dollars to make.

Overall experience was ok, many stores off

WE BOUGHT AN ITEM DID NOT LIKE IT FOR MANY REASONS. POOR FIT,, POOR QUALITY AND OVER ALL UNHAPPY WITH ITEM/ WQNTED TO RETURN,, THEY OFFERED 20 % TO KEEP IT.
COLOR WAS NOT WHAT WE EXPECTED THEY SAID LOOKS DIFFERENT IN THE PROPER LIGHT. BS
WANTED TO STILL RETURN.
IT HAS TO BE SENT TO CHINA TO RETURN. WAS A BIG HASSLE TO DO. SO WE KEPT IT AND WILL GIVE IT AWAY, NO PLACE IN USA TO RETURN
BUYER BEWARE THIS COMPANY IS NOT A GOOD PLACE TO DO BUSINESS.
I HAVE FOUND IN GENERAL AMAZON MARKET PLACE NG

What, no zero stars??. This is obviously a scam site. The jacket I ordered didn’t look anything like the picture on their website. The Thomas family of Palm Beach was recently registered in August 2026, not 22 years ago. Everything came from China. It was hideous. This was the ugliest garment I have ever paid money for. I’m requesting a full refund from my Visa card. Do not do business with them

I ordered 2 shirts 2 weeks ago. I recd a "shipping notice" a few days later. But there was no actual tracking. Like what carrier ( UPS, FedEx, USPS, etc) was used and what is the tracking number. I sent an email asking for thst info and did not get a reply. No communication since. I think I was scammed!

The lois jackets are very unique. I got 4 of them! Love it!

First order at The Thomas Family. Ordered because I kept seeing the ad of the green jacket unfortunately it was a little too small

LOUSY SITE! I paid $64 for a hazelnut colored sweater on 9/27. On 10/8 it arrived in a ball of tape and cut up envelope. Literally balled up. AND IT WAS AN UGLY BLACK BLACKsweater.
What a waste of money and getting an ugly sweater presented in an ugly package!

Is there a NO STAR rating? ordered two jackets - they came NOT like the picture as far as quality. This material that is photo printed on one side - weird. Probably Chinese sweat shop material. asked for a return - according to the website - they offer returns. they had me take pictures of the jackets and inside tag. Came back and offered me more clothes at 15 a pop! NO REFUND - i looked up reviews and sure enough - this place is tagged as a red flag scam site.

The size guide was not accurate. The jacket received was too big.. returning was too much of a hassle so received store credit.

There is no tracking information provided and responses to emails state they understand the frustration. A few weeks to receive something supposedly from Palm Beach??? When I inquired where the clothing is made and where is it shipped from there is no response. They show the company registered in Wyoming not Palm Beach. Who.knows when I will be receiving my order, which will be too late to give as the gift it was intended for and I had to purchase something else. Buyer beware - scam

The delivered item does not resemble AT ALL the apparently AI generated presentation on the "company" site. The cardigan came rolled up in a small tube, very wrinkled. The shape did not resemble the one the item was advertised, and the used yearn was a cheap imitation of the fabric it claimed to be made of. When I contacted the "customer service" represented by Jennifer Hartfeld to return the item, I was given the address                                                                                           3rd floor building                                                                          Qinghuang Village                                                                        
Qingxi Town (enter from the main entrance on the left
Recipient: Len                                                                              
The front-page picture of Thomas Family - Palm Beach with the 2 generations of a family owner on it is nothing else but a deceptive marketing tactic. The ad claims that the online women's clothing boutique has been a long-standing family business with over 22 years of history. In fact, the domain records show that the website's specific domain (thethomasfamilypalmbeach.com) was registered in late August 2026. Unfortunately, I checked the vendor when I received the fake imitation and tried to return the item. The information I was given by the customer support only proved that the return will be a very lengthily with the unknown outcome to me process. A few years ago, I had a similar problem and only the credit card I used for the purchase helped me to recover my money.  The office address @ 30 N Gould Street, Sheridan, WY 82801 is a fake address used by all sorts of scammers that I checked now at malwartips.

Bought what was to be expected a beautiful blue sweater with large gold hardware. The sweater is poorly made with pulls and the hardware is pins not buttons . I endeavored to contact them 5 times and my email was given a 15% off coupon after I sent many pictures. This is very upsetting. Marketing themselves as a “Palm Beach store” I wish I did my homework before the purchase. As it was documented by another consumer the package was poor and the time arrival is weeks after purchase. I want to return this item as stated on their website but phone number no one answers and email no one replies.

Caveat emptor

Great service and lovely cardigans

I bought two cardigans for my mother, and she loves them! The service was great, especially Jean from customer support, who was friendly and quick to respond. Big kudos to her!