Highly recommend shopping with the Thomas Family. Jennifer answered all my questions, I got anxious because my order showed 'info received' for quite some time, but she assured me and kept me updated... Toon meer
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Lees wat reviewers zeggen
BEWARE company advertises a “30 day money back guarantee with hassle free returns.”They list their address in Wyoming. The Wyoming Tribune Eagle reported this is an address used for scams. They say t... Toon meer
The Thomas Family of Palm Beach is a FRAUDULENT company. The family doesn’t exist. It’s just made up by a China based company. Everything pictured is beautiful and looks like great quality and prici... Toon meer
I ordered the Lois jacket, it is nice and overall it looks good but the fit was really small. I reached out to their customer support, which informed me that the larger sizes are out of stock.. so I c... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We're here to help women find the pieces that feel just right, from easy everyday favorites to the outfit that makes the whole day brighter. From clothing and shoes to accessories, whether it's a relaxed Sunday or a night worth dressing up for, we've got a little something for every mood and moment.
Contactgegevens
2,3
Slecht
24 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Great service and lovely cardigans
Great service and lovely cardigans
I bought two cardigans for my mother, and she loves them! The service was great, especially Jean from customer support, who was friendly and quick to respond. Big kudos to her!
1 oktober 2026
Review zonder uitnodiging
Antwoord van The Thomas Family
Hi Benjamin,
Thank you so much for your wonderful review! We're delighted to hear your mother loves her new cardigans. Thank you as well for your kind words about Jean. We'll be sure to pass them on to her, and we know they'll make her day. We look forward to welcoming you back soon!
Best regards,
Jennifer Harfeld
Customer Support
Scam
It is white under the dark material. This is a scam, i wouldn’t pay 10. In a store let alone even look at it. What a joke and they are the ones laughing all the way to the bank! Sick they have a business.
2 oktober 2026
Review zonder uitnodiging
Antwoord van The Thomas Family
Hi Renee,
Thank you for your feedback, and I'm truly sorry to hear you're unhappy with your purchase. I understand how disappointing it is when an item doesn't look the way you expected, and we take comments about quality seriously.
We'd like to look into this and make it right, but unfortunately we're unable to identify your order from your first name alone. Please reach out to us at support@thethomasfamilypalmbeach.com with your order number and, if possible, a photo of the item, so we can review it and help you further.
Best regards,
Jennifer Harfeld
Customer Support
Very disappointing experience with…
Very disappointing experience with Thomas Family West Palm. The garment arrived with no labels whatsoever, which immediately makes it look cheap and unfinished. This is particularly disappointing if you are purchasing an item as a gift, as the lack of any brand or garment label makes the product feel inappropriate for gifting.
The package also took several weeks to arrive, and the packaging did not give the impression that the merchandise was coming from a domestic U.S. retailer. Instead, it was packaged in a way commonly associated with inexpensive products shipped directly from overseas.
Consumers should be aware of this before ordering. Based on the presentation, packaging, lengthy delivery time, and complete lack of garment labels, the products did not meet the expectations I had when purchasing from a business presented as “Thomas Family West Palm.”
1 oktober 2026
Review zonder uitnodiging
Antwoord van The Thomas Family
Hi Manny,
Thank you for taking the time to share your detailed feedback. I'm truly sorry your order didn't meet your expectations, especially as it was intended as a gift. I completely understand how important presentation is in that case, and I've shared your comments about the labeling and packaging with our team. I'm also sorry for the long wait for your delivery.
We'd like to make this right. We'll carefully review your order and send you a follow-up email shortly with your options. Please keep an eye on your inbox.
Thank you again for your patience. We're here to help and will do our best to get this sorted for you.
Best regards,
Jennifer Harfeld
Customer Support
Good
Ordered online. Good.. no complaints, only transit time was long. Could be better.
14 september 2026
Review zonder uitnodiging
Antwoord van The Thomas Family
Hi Jillian,
Thank you for your order and for sharing your honest feedback! We're glad to hear you're happy with your purchase, and we're sorry the delivery took longer than expected. We appreciate your patience and hope to welcome you back soon.
Best regards,
Jennifer Harfeld
Customer Support
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