Sadly, we are not having a great time getting the delivery of the bespoke mattress. They claimed to have tried once to deliver but if that was the case why no note through the door and why no further... Toon meer
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Easy ordering, even with bespoke sizes. Various options for every purse. Fast manufacture and delivery. Online chat available to assist if required, pretty much 24/7. Communication excellent. Only... Toon meer
Bedrijf heeft geantwoord
Wanted a new mattress for my 31 year old cot which is quite large. Ordered from this amazing company a bespoke mattress, protector and organic fitted sheet. Had email confirmation of order very quickl... Toon meer
Bedrijf heeft geantwoord
Very, very happy with my custom made mattresses made by The Tiny Bed Company, in readiness for the birth of my first grandchild. Great communication and swift delivery. Quality of the mattresses... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Makers of premium quality, cot mattresses & 100% organic baby sleep essentials. Our sumptuous & well-supported mattresses have been expertly designed to ensure that your "Tiny Sleepers, Make Big Dreamers!" Made in England.
Contactgegevens
Verenigd Koninkrijk
- thetinybedcompany.com
4,1
Goed
180 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van The Tiny Bed Company
Hello Sarah-Jane
Thank you for sharing your feedback! We're thrilled to hear that you're satisfied with the quality of our product and that you found it to be reasonably priced.
Thank you once again for choosing The Tiny Bed Company. We truly appreciate your support and look forward to serving you again in the future.
Kind regards
Amy B
Amazing products and amazing service!
The communication with this company was great, and the quality of the products I’ve received is unbelievable.
Will definitely be ordering from you again x
3 januari 2024
Antwoord van The Tiny Bed Company
Hello Kelly,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with both our communication and the quality of the products you received.
Kindest regards
Amy B
Customer Experience
Good mattress
The mattress took almost a month to arrive. The quality is very good and fitted perfectly
2 januari 2024
Antwoord van The Tiny Bed Company
Hello Flor,
Thank you so much for taking the time to review your experience and custom-made mattress.
We acknowledge that your order was made during the holiday season. Due to Christmas closures, there were delays in the shipping time frames for your custom-made mattress order.
We are so pleased that your bespoke mattress is a perfect fit! We hope your little one is enjoying snuggling into their new mattress.
Good quality items delivered when…
Good quality items delivered when expected. Fit the next to me cot perfectly.
29 december 2023
Antwoord van The Tiny Bed Company
Hello Emma,
Thank you for taking the time to leave us a review! We're thrilled to hear that you're satisfied with the quality of the items you received and that they fit perfectly with your next-to-me cot.
Ensuring timely delivery and providing products that meet our customers' expectations are top priorities for us at The Tiny Bed Company, so we're delighted to know that we were able to deliver on both fronts in your case.
Kind regards
Jessica King
Antwoord van The Tiny Bed Company
Thank you for taking the time to share your feedback and review your experience with us.
Absolutely amazing company
Absolutely amazing company, the customer service was incredible, even when my pregnancy brain got some bits wrong!
They are committed to ensuring it’s perfect and it is! The quality of the materials and communication was just excellent.
Thank you
27 november 2023
Antwoord van The Tiny Bed Company
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our company and that our customer service team was able to assist you.
Antwoord van The Tiny Bed Company
Thank you for taking the time to share your feedback and review your experience with us.
Great service
The whole process was easy, the order was followed up by a personal email; happy with the product
20 november 2023
Antwoord van The Tiny Bed Company
Dear Regina,
Thank you for your wonderful review! We're delighted to hear that you found the entire process easy and that you appreciated the personal touch with the follow-up email.
Kind regards,
Amy Barnard
Great product
I'd recommend this company as waterproof sheet was excellent quality & perfect fit also arrived quicker than expected delivery date & reasonable price
26 oktober 2023
Antwoord van The Tiny Bed Company
Hi there,
Thank you for your fantastic review! We're thrilled to hear that you're satisfied with the quality of our waterproof mattress protector and that it fit perfectly.
We prioritize providing high-quality products that meet the needs of our customers, so it's incredibly rewarding to hear that we've achieved this goal in your case. We also understand the importance of timely delivery and strive to exceed expectations wherever possible.
Kind regards
Jessica King
Customer Experience
Great customer service
Great customer service.
Such a hard to find and great company.
Niche and quality is amazing
26 oktober 2023
Antwoord van The Tiny Bed Company
Hello Natalia,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and that you appreciate the niche and quality of our products.
Best wishes,
Amy
Great company
Great company, great find! My order arrived in time and I am really happy with it.
23 oktober 2023
Antwoord van The Tiny Bed Company
Thank you for taking the time to share your feedback and review your experience with us.
Highly recommend!
Brilliant company and great customer service. Everything that arrived was perfect for our little bundle of joy! Would highly recommend!
23 september 2023
Antwoord van The Tiny Bed Company
Hi Megan,
Thank you for taking the time to review & we are so pleased to hear your are really happy with your products.
All the best
The Tiny Bed Company
Really well made
Easy to order. Great customer service. Really well made, from lovely soft materials.
23 september 2023
Antwoord van The Tiny Bed Company
Hello Amy,
We really enjoyed reading your feedback, thank you! We have taken time and lots of consideration to source & select our premium fabrics. We want to ensure they are the right balance of super soft & cosy but also durable, safe & sustainably made.
Kind regards
The Tiny Bed Company
So pleased
I am so pleased with the bespoke mattress we purchased from The Tiny Bed Company. It is so comfortable and great quality. The mattress arrived promptly and was well packaged.
20 september 2023
Antwoord van The Tiny Bed Company
Thank you for taking the time to share your feedback and review your experience with us.
about 1 month ago I ordered a mattress…
about 1 month ago I ordered a mattress for my future child. I was confident that I would receive the mattress before the baby was born, but unfortunately there are still 2 weeks and I still haven't received the mattress.
20 september 2023
Antwoord van The Tiny Bed Company
Hi Elena,
Thank you for your review & thank you for your order with us. We really value you as one of our customers.
I can see from our communication that you were aware we dispatched your custom made mattress order within 7 days of order confirmation. Unfortunately the delay in delivery was a result of a third party courier losing your parcel within their network. Which is super frustrating, but I am afraid out of our control.
When the courier in question made us aware of this loss, our customer experience team were in contact with you immediately and we confirmed with you that we were replacing your order on an urgent basis. As your order was for a custom made mattress, understandably we could not ship the same day but I can see our team re-made your replacement & reshipped within 5 days of the loss being reported.
All updates were communicated to you via email, as we understand how important it is to see action being taken in situations like this.
We did not to wait for any period of time to allow the courier to locate the parcel, we felt the fastest solution would be for us to reproduce your order & reship with another courier service.
We hope that our communication & service even when things go wrong reassure you that we want your experience with us to be trusted, stress free & easy. Your replacement order has successfully reached you safely & we hope that your little one is on cloud 9, snuggling into their new mattress.
Best wishes
The Tiny Bed Company
Perfect, unique size matteress.
I ordered a mattress for an antique crib I had, The Tiny Bed Company provided the perfect fit and shape, and even after I made a mistake with the order they provided a solution and rectified it immediately. The finished product was great quality, perfect fit and came every quickly. Also very reasonably priced.
21 september 2023
Antwoord van The Tiny Bed Company
Thank you for taking the time to share your feedback and review your experience with us.
Great customer service
Great customer service and huge range of products on the website! Fast delivery. Would definitely recommend to a friend!
26 september 2023
Review zonder uitnodiging
Antwoord van The Tiny Bed Company
Hello Emma,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service and that you found our website's range of products to your satisfaction. Your recommendation means a lot to us, and we truly appreciate your support.
Thank you for choosing us. We look forward to serving you and your friends in the future.
Best regards,
Amy B
Great bespoke mattress for toddler bed
Great bespoke mattress for toddler bed. High quality and quick delivery service.
28 augustus 2023
Antwoord van The Tiny Bed Company
Thank you for taking the time to share your feedback and review your experience with us.
Common sense and real customer service
The customer service department helped without a quibble. Common sense and honesty motivated their response.
The quality of the mattress was superb. The speed of production was as described. Well done x
23 augustus 2023
Antwoord van The Tiny Bed Company
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service department. Ensuring exceptional customer service is a top priority for us, so we're delighted to know that we were able to assist you without any hesitation.
Additionally, we're thrilled to hear that you're pleased with the superb quality of your mattress and that the speed of production met your expectations.
Your kind words truly mean a lot to us, and we appreciate your recognition of our efforts. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help.
All the best,
Amy
Very pleased with the quality of the…
Very pleased with the quality of the mattress ordered and the responsiveness with which the team deal with queries.
22 augustus 2023
Antwoord van The Tiny Bed Company
Thank you for taking the time to review your experience with us.
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