I absolutely LOVE The Tot. It’s the only place I go for trusted products & information. They take the research and guessing out of shopping for safe products for little ones and mothers. It’s my favor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Says on the website that the mattress I ordered will leave warehouse in 5 biz days and delivery in 5-10 biz days. Now one month later, the items are still stuck in some random warehouse for "processin... Toon meer
Bedrijf heeft geantwoord
Wish I had read the reviews. Having same issue as others with no response when inquiring why item has not shipped. Encourage everyone to send email to the Federal Trade Commission about this vendor. T... Toon meer
Before considering doing business with the Tot please read this. Dear Future supplier or customer, The Tot has had Dropship Access to our products and sold them on their website and has n... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
TheTot.com for mama, baby & kids products that are healthy, safe, stylish and innovative including nursery furniture, décor, strollers, feeding, bathing, clothing, maternity gifts & more.
Contactgegevens
Highland Park Village 4, 75205, Dallas, Verenigde Staten
- thetot.com
1,7
Zeer slecht
264 reviews
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Seem like good quality but there are some issues
Seem like good quality products but my crib came with wrong hardware so we had to go buy our own and the dresser has a drawer that wasn’t assembled correctly so it doesn’t close properly so it has knicks in the side drawer from that
13 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
I see that one of our customer service agents has been working with you via email to help provide a replacement part for the damaged dresser. We sincerely apologize that your item did not arrive in the best condition and we are working to resolve that for you as soon as possible!
We will also provide compensation for the missing harware you had to purchase for your crib. The agent assisting you will reach out with more information today.
We truly appreciate your feedback and are always looking to improve our customer service experience in hopes to better serve you.
Best wishes,
The Tot Team
Please review the sequence of events…
Please review the sequence of events for my June 4th order; lots to improve upon.
13 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
I have looked into the sequence of events for your June 4th order per your request and it looks like when the order was placed the wrong shipping address was provided.
I see that one of our customer service agents worked with you via email to get the correct address and have your order reshipped for you. Unfortunately, we discovered that one of the items you ordered was out of stock and could not be reshipped. When our agent informed you of this you let us know you no longer wanted your order and requested cancellation. Your order was then canceled and refunded in full.
We sincerely apologize if you feel we did not handle your case properly and appreciate your feedback. We are always looking to improve our customer service experience in hopes to better serve you.
Best wishes,
The Tot Team
Antwoord van The Tot
Hi Jill!
We are so sorry to hear you have not had the best experience with us so far!
If you're receiving emails from our site that you no longer wish to receive, you can simply select "unsubscribe" at the bottom of any of our emails to remove you from our lists.
We truly appreciate your feedback and are always looking to improve our customer service experience in hopes to better serve you. Please let us know if we can be of further assistance!
Best wishes,
The Tot Team
Great Products + Amazing Service
While the original order arrived damaged, The Tot worked quickly to send a replacement at no extra cost. The new piece arrived in better condition and I much appreciated the speedy, hassle-free solution.
13 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
I bought some furniture for my baby…
I bought some furniture for my baby room and the crib came in with a different color it shows at the pictures is white and they didn’t write the color on the details so I thought is white as the pictures and it’s came in a Beige color! And I bought the furniture with out any sell and it’s was same price in a different stores and they refused to return the crib because they said it was in a final sell!!!! I never will buy from them again.
13 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, the items you ordered were not from the same brand and therefore we are not able to guarantee the colors will be the same. We do apologize for the inconvenience!
While the item you purchased was not for sale at a discounted price, it is still a final sale item in the sense that our sale of the item to you is final and it cannot be returned. We apologize for any confusion there.
However, we are happy to further review your case if you don't feel it was handled properly. Please let us know if we can be of further assistance!
We truly appreciate your feedback and are always looking to improve our customer service experience in hopes to better serve you.
Best wishes,
The Tot Team
We are very happy...
We are very happy with the tent! It is made of very thick material, so I think it will hold up well. It was beyond easy to assemble, but seems to be sturdy enough to stay up in my kid's room.
13 juli 2021
Antwoord van The Tot
Hi JFM!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
My friends have given me a present card…
My friends have given me a present card for my daughter since last year. I can’t use the birthday card for shipments outside US . I have contacted the customer service and I haven’t had a feed back for months. Very bad customer service.
13 juli 2021
Antwoord van The Tot
Hi Arberora!
We are so sorry to hear you have not had the best experience with us so far!
It looks like one of our customer service agents was working with you via email to help resolve this issue for you. However, we are happy to further review your case if you don't feel it was handled properly. One of our customer service agents will be in touch shortly to see if you are still unable to use your gift card and how we can help resolve that for you. We would hate for such a generous gift to go to waste!
Again, we apologize for the experience you have had so far. We look forward to resolving this issue for you as soon as possible.
Best wishes,
The Tot Team
The toys are very educational based on…
The toys are very educational based on research and my families observation. A perfect toy.
13 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Buyers Beware!!
I bought a boys monogrammed outfit as a gift.. they sent a girls outfit instead.. after numerous voicemails explaining what happened .. they never called me back.. they sent an email after a month and said they would replace it with the original boys outfit..then they sent the wrong outfit again!! My nephew who I sent it to now has 2 girls outfits with his sons name monogrammed on it!!! The only way of contacting them is through email and you have to wait days for a response.. Terrible customer service.. irresponsible website .. buyers beware!!!
13 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
We handle contact form, email messages and phone calls in the order in which they arrive, and we reply to most within 1-3 business days. We sincerely apologize if it has taken longer for you to receive a response or resolution.
We have looked into your issue and escalated it with our customer service team so you should be hearing from them soon if you haven't already. We are so sorry for all of the trouble you have experienced and are working to resolve it for you as quickly as possible.
We truly appreciate your feedback and are hard at work on improving our response times in our customer service department to better serve you. Again, we offer our sincere apologies for the inconvenience and frustration you have experienced and will do everything we can to make it right!
Best wishes,
The Tot Team
Good Quality but Multiple Shipping Delays for Furniture
I love the two items I e received in the mail - good quality. However, I am still waiting on the third item - there have been four shipping delays. I should receive it next week but it is running two months behind. Additionally, I was charged for all three items, including the third one still in transit, immediately. When it comes to larger items like furniture, I believe I should not be charged until the item ships.
13 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, there have been many delays across the board due to the worldwide shipping container and lumber shortages. We do apologize for the inconvenience those delays have caused and understand your frustration.
However, it does look like all of your items have shipped as of July 8. You should have received emails with tracking information when your items shipped, but if you did not for some reason please let us know and we would be more than happy to send that information your way.
Again, we offer our sincere apologies for the delay and the inconvenience it has caused! We truly appreciate your feedback and are always looking to improve our customer service experience in hopes to better serve you.
Best wishes,
The Tot Team
Antwoord van The Tot
Hi Carolyn!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. If you continue to have trouble with your item please feel free to reach out to our Customer Service team and they will be happy to assist in finding a resolution for you.
We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
ZERO Customer Service
I've sent emails asking why my loyalty points only show purchases made in 2018 when I buy regularly from you guys (well, used to) and never received a response. The last few gifts I ordered from you I picked a few items that shipped separately, and extremely late (one was over 1 month late with no warning. I had to follow up TWICE to get a response a month later!). I also sent a message on the website to the Personal Gift Shopper once and never received a response. I was loyal customer when you had your location at HP Village, but since it closed, your customer service has been terrible. I hate to say this, but lately I have chosen to purchase from other stores.
13 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, I have not been able to pull up your specific case based off of the information here, but we are happy to further review your case if you don't feel it was handled properly. In order for loyalty points to be applied to your account you must be signed in to your account when you make your purchase. However, if you were signed in and your points were still not applied that is certainly something we would want to look into and rectify for you.
We are so sorry to hear your Personal Shopper email was never responded to. We work hard to respond to all Personal Shopper emails and phone calls in the order they are received and we apologize if yours was missed or not answered in a timely manner. We are working on expanding our personal shopper team to avoid things like this from happening again. Again, we offer our sincere apologies for the inconvenience you experienced.
We truly appreciate your feedback and are always looking to improve our customer service experience in hopes to better serve you.
Best wishes,
The Tot Team
Shipping was a big issue and took about…
Shipping was a big issue and took about 3 months when with delays it was said to take 1 month. The product is nice but not very sturdy.
13 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, I have not been able to pull up your specific case based off of the information here, but we are happy to further review your case if you don't feel it was handled properly or if you feel your item arrived damaged.
Due to worldwide shipping container delays and lumber shortages many items have been delayed across the board. We are so sorry for the inconvenience this has caused for our customers and we share your frustration!
Again, if you feel you have received a defective item please let us know and we will be happy to see what we can do to provide a resolution for you! Thank you for your feedback. We are always looking to improve our customer service experience and hope to do our best to serve you!
Best wishes,
The Tot Team
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
If you're receiving emails from our site that you no longer wish to receive, you can simply select "unsubscribe" at the bottom of any of our emails to remove you from our lists.
Please let us know if we can be of further assistance!
Best wishes,
The Tot Team
My daughter and grandson were thrilled…
My daughter and grandson were thrilled with the toys..., from birth on!
13 juli 2021
Antwoord van The Tot
Hi Beth!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
New favorite kids site
My first order was very easy and fast. I had seen the same item on another site (crate and barrel I think) but it was cheaper and in stock when I used The Tot. I will definitely be looking here first in the future and I loved a lot of the other items I saw too.
13 juli 2021
Antwoord van The Tot
Hi Lindsey!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
All my purchases have been excellent
All my purchases have been excellent. Your products are quality and provide exceptional educational fulfillment for my grandsons.
13 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Poor customer service
Took way too many back and forths to get the resolution I deserved.
12 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, I have not been able to pull up your specific case based off of the information here, but we are happy to further review your case if you don't feel it was handled properly. We are always looking to improve our customer service experience and hope to do our best to serve you.
Best wishes,
The Tot Team
Still never received my order!!!
12 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
It looks like one of our customer service agents has been working with you via email to provide an updated shipping status for your order. Unfortunately, due to the worldwide shipping container shortage, many items have been delayed across the board. We understand and share your frustration and sincerely apologize for the inconvenience it has caused. We are working hard to get all delayed items to our customers as quickly as possible.
We appreciate your feedback and are always looking to improve our customer service experience to better serve you. Please let us know if we can be of further assistance!
Best wishes,
The Tot Team
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
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