I absolutely LOVE The Tot. It’s the only place I go for trusted products & information. They take the research and guessing out of shopping for safe products for little ones and mothers. It’s my favor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Says on the website that the mattress I ordered will leave warehouse in 5 biz days and delivery in 5-10 biz days. Now one month later, the items are still stuck in some random warehouse for "processin... Toon meer
Bedrijf heeft geantwoord
Wish I had read the reviews. Having same issue as others with no response when inquiring why item has not shipped. Encourage everyone to send email to the Federal Trade Commission about this vendor. T... Toon meer
Before considering doing business with the Tot please read this. Dear Future supplier or customer, The Tot has had Dropship Access to our products and sold them on their website and has n... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
TheTot.com for mama, baby & kids products that are healthy, safe, stylish and innovative including nursery furniture, décor, strollers, feeding, bathing, clothing, maternity gifts & more.
Contactgegevens
Highland Park Village 4, 75205, Dallas, Verenigde Staten
- thetot.com
1,7
Zeer slecht
264 reviews
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Issue with product
Issue with product. The Tot responded to me right away. They contacted vendor and had a replacement shipped. Excellent customer service and response! Thanks James!
19 juli 2021
Review zonder uitnodiging
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Boy’s Birthplate
We just love the birth plate for my little grandson. It arrived quickly and in perfect condition. It will be an heirloom. Thank you so much for your beautiful work and prompt service.
18 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
I absolutely LOVE The Tot.
I absolutely LOVE The Tot. It’s the only place I go for trusted products & information. They take the research and guessing out of shopping for safe products for little ones and mothers. It’s my favorite website to direct family members who are looking to gift and other parents who are expecting. I love that they’re expanding to new categories. I’d like to see more outdoor play items & a way to share wish lists for holiday/birthday/special occasions and not just a baby registry. Overall, I can’t say enough good things about this company!
16 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Find this a wonderful store to shop…
Find this a wonderful store to shop with. great products and customer service.
16 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
I love all of the products on…
I love all of the products on TheTot.com! I ordered a dresser, mattress & sheet and they all arrived quickly. I also had no issues returning a dresser.
14 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Over all great company
I wish shipping was a little faster but it was all in all a good experience. They carry products that are hard to find elsewhere and I like that.
14 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Item was not as expected and they were…
Item was not as expected and they were not able to write the gift card as originally promised. Will not be ordering from them in the future. Waste of my money.
14 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, some of our items that ship directly from the vendor are not able to have gift messages, however, we are always happy to send your gift message to the recipient via email so they know who the gift is from when it arrives.
We have not been able to pull up your specific case based off of the information here, but we are happy to further review your case if you don't feel it was handled properly.
We appreciate your feedback and are always looking to improve our customer service experience in hopes to better serve you. Please let us know if we can be of further assistance!
Best wishes,
The Tot Team
We love the Tot!
14 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
0 stars — the worst customer experience & service
Frankly at this point, I highly doubt anybody at the tot actually reads their reviews. I’ve complained a few times about the experience I had— and they give 0 cares about it. If they don’t care one bit about customer experience, then I’m not going to bother with them. Long story short, they changed a product to final sale *after* I purchased it, and then gave me the big ol’ middle finger when I tried to return it (seriously— in my top 5 worst customer service specialists). (For extra context— I would have loved the item if it had actually arrived in time for what I needed it for— I have yet to even open the box which it arrived in). I would have given 0 stars if I could have. While the products are great, I do not recommend this site to anyone.
14 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
We do have many items on our site that are final sale and are not able to be returned. However, if the box still remains unopened there may be something we can do to make an exception. We will have someone from our customer service team reach out to you immediately in hopes to provide you with the resolution you are looking for.
We truly appreciate your feedback and are always looking to improve our customer service experience in hopes to better serve you.
Best wishes,
The Tot Team
Would not recommend
I ordered a dresser for my baby’s nursery & waited over 12 weeks for the package to arrive. I took all of the contents out of the box to start putting the dresser together & noticed that some of the pieces are scratched/damaged. The 70 pound box was left sitting in the middle of my porch on a rainy day as well. I would have shipped the item back if I didn’t need to have this item before my baby arrives.
13 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, due to the worldwide shipping container and lumber shortage, many items have had or continue to have delayed ship dates. We understand and share your frustration.
However, if your item arrived damaged we can certainly do something to help resolve that for you! Please reach out to our customer service team and let them know which parts arrived damaged and they will work on next steps to provide replacement parts or provide a discount for the damage.
Again, our apologies for the inconvenience you have experienced! We truly appreciate your feedback and are always happy to help to ensure customer satisfaction. Please let us know if we can be of assistance!
Best wishes,
The Tot Team
Item ordered was backordered then…
Item ordered was backordered then backordered again. Communication regarding this was good. Unfortunately 2 parts were missing.
13 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, due to the worldwide shipping container and lumber shortage, many items have had or continue to have delayed ship dates. We understand and share your frustration.
However, if your item arrived missing parts we can certainly get those parts to you! Please reach out to our customer service team and let them know which parts you are missing and they will work on next steps to provide those or provide a discount for the incomplete item you received. Again, our apologies for the inconvenience you have experienced!
We truly appreciate your feedback and are always happy to help to ensure customer satisfaction. Please let us know if we can be of assistance!
Best wishes,
The Tot Team
Great quality and great service.
13 juli 2021
Antwoord van The Tot
Hi Deborah!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
The personalized stool is just…
The personalized stool is just beautiful! My granddaughter loves it and it arrived more quickly than originally promised. Thank you for offering such a special gift.
13 juli 2021
Antwoord van The Tot
Hi Kathy!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Love the products available
13 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
The stool I ordered is not what I…
The stool I ordered is not what I expected. The blocks were not in color. The letters were a little off, especially the letter y.
13 juli 2021
Antwoord van The Tot
Hi Victoria!
We are so sorry to hear you have not had the best experience with us so far!
We apologize for any confusion but after looking into your order it seems the Natrual Wood option was selected at check out which is why the letters were natural rather than painted. Also, this particular item is handcrafted which is why you may see some imperfections in the letters compared to stools cut by machine.
However, if you are not happy with the way your stool looks we can certainly help you out with that! Please reach out to our customer service team and let them know your concerns and they will work on next steps to provide you with the product you were hoping for.
We truly appreciate your feedback and are always happy to help to ensure customer satisfaction. Please let us know if we can be of assistance!
Best wishes,
The Tot Team
This is the worst company I have ever…
This is the worst company I have ever had to deal with. I did not get a response back from anyone pertaining to the bookshelf that I order from you that was supposed to be sent out on June 9,2021. I am decorating my baby nieces bedroom and this was an essential piece that I needed I’m VERY DISAPPOINTED.
13 juli 2021
Antwoord van The Tot
Hi Precious,
We are so sorry to hear you have not had the best experience with us so far!
It looks like your item was purchased with an expected ship date of 7/26 which was noted on the product page and again at check out. We apologize for any confusion! Due to the worldwide shipping container shortage many items have extended expected ship dates. Should there be a delay with your item you will be notified by one of our team members via email.
Again, our apologies for any confusion for frustration. We are happy to further review your case if you don't feel it was handled properly. We are always looking to improve our customer service experience and hope to do our best to serve you.
Best wishes,
The Tot Team
Shipping takes a lifetime
Honestly, everything I’ve ordered from The Tot takes literal months to get to me. It’s just not worth the wait when I can get two day shipping elsewhere.
13 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
It looks like one of our customer service agents was assisting you via email in regards to the delay with your order. It seems the item you ordered was delayed in shipping from the vendor. We are so sorry that happened and understand and share your frustration. Unfortunately, these delays can be largely out of our control but we work to provide our customers with updates as we receive them.
We appreciate your feedback and again, we apologize for the delay in your order. We hope that you will give us another try in the future!
Best wishes,
The Tot Team
Our order came quickly as promised and…
Our order came quickly as promised and was a big hit with our grandchild!!
13 juli 2021
Antwoord van The Tot
Hi Patricia!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
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