The View from The Shard Reviews 

My experience at the shard on 31/12/2022 was wonderful. I went there solo to celebrate my birthday and had a warm welcome from my fellow Londoners. The 360 view 800ft above the city is incredible. The floor with the phone box is my fav.🥂

If you require a ticket call this number 0344 499 7222.

Very disappointed as The Shard cancelled less than 24hours before our booking. They then only reimbursed part of our payment.

Great location, view and experience. Recommended.

Zia (man with the silly hat) made the whole Shard viewing experience worth while. Without his excellent and knowledgeable talk, The Shard viewing would have been rather flat (no pun intended).

What a super few hours. It was a murky day but we still managed to pick out areas surrounding London. When we went to the bar to order our drink we were greeted by a lovely young lady (Hayley) who looked after us. So nice to see a young lady with great enthusiasm. We also spoke to Chris he was very informative. A very enjoyable few hours enjoyed at The Shard

Excellent day out at the very top, the views were stunning, would definitely recommend to others.

Aweful experience. Long queues. Crowded lifts. Unnecessary security.
Had to take belt off and risk trousers falling down.
Not to be recommended at all.
REALLY BAD

The view from the 69th floor was amazing, although we couldn’t see as far as expected as it was a rainy day and a bit misty. Going up to the sky deck (72nd floor) was vastly different in comparison as it was open-air and felt more like you were very high up. It was a strange feeling but amazing, even went up a 2nd time later. You can stay there as long as you wish, and they do have a bar for drinks, an ice cream cart, and they offer food too. The prices are a bit eye-watering though!

The viewing itself is fantastic however what put me off is the behaviour of the security personnels. I understand that it needs to be an airport style security however things dont necessarily be harsh to a paying customer . People can still be polite and get the things done in a more civilized manner. For example, the person at the gate asked me to get my things off when i asked if even th3 papers are required to be off my pocket , he gave a rude look and "ordered" me to get everything out of my pocket. I mean you can still do your job with a smile or even politeness. I had 3 guests with mw the day i went else i would have taught that over previllaged security a manner lesson.

Honestly, i wouldnt go back or recommend others. We have other high risers from where you can get a decent viewing of London with brilliant staff behaviour.

A bit pricey for what it is if you buy an individual ticket, especially if you get cloudy weather - but definitely worh doing it as part of the London Pass!
The view is amazing and the staff are really lovely. There are plenty of displays that make great photo opportunities and you get the option to get professional photographs for an additional cost.
All in all worth doing at least once if visiting London!

We had booked the View from The Shard as part of my birthday weekend. Unfortunately due to train delays and traffic, we arrived later than expected and had missed our allocated time slot. The gates for the attraction had closed for the evening. I noticed a manager behind gates and explained our situation. The manager, Matt Clifford was very sympathetic and explained that all viewing slots had closed for the evening and that they were getting ready for a private event. However, Matt could see that we were really upset and allowed us to come back just before the event to experience the view. My husband and I were allowed to experience the view by ourselves and all staff were very pleasant, friendly and helpful. We had a truly wonderful experience and witnessed amazing views of London lit up on a clear evening. We were able to take plenty of pictures which felt like a private viewing experience for just the two of us. The staff were amazing and truly accommodating and certainly went above and beyond!

The view from the top of the Shard over London is, of course, exceptional. The experience was enhanced by the presence of an excellent staff guide (Michael M.) who was engaging, amusing and highly informative.

Nice views, terrible service. A blond guy with beard and glasses took a picture of us at the entrance. Later on, when we were going to leave the building they showed us the picture and we decided not to buy it. Well, this guy didn’t seem to be very happy when I told him that we would think about it, in a ver ruthless manners and ver sarcastic, he said: you will find it in the “Think about it section”. Really? Is that the way to treat your clients? This employee is not making any favor on your reputation, Shard. Take measures before other clients decide to rate this low, like me, and suggest everybody to avoid visiting The Shard because there is a clown working there.

Honestly not worth the money. Think the only reason to do it is to see the cityscape and say you’ve done it - but it’s certainly not worth the price. £56 for two people to go up. Quite small and nothing to do up there unless you want to spend £20 a drink. Think you’d get just as good a view from a rooftop bar.

Went up there on a summers evening. It was gorgeous, views as far as the eye can see. Only down side was the price of everything. Expensive for what it is.

Expensive only for a view. OK, I knew that. But they also make pictures. When I wanted to buy one of the picture it was 17 pounds(3 pictures 27 pounds) and they said the whole package was cheaper(The book, keyrings and 3 pictures for 22 pounds) Very strange...but it gets stranger! When I asked for the digital pictures they gave me a scancard. I could scan it at home and get the digital pictures. When I scanned it it turns out that the digital pictures cost another 15 pounds??? Someone is getting really rich over there....they should call it "THE SHARK". The printed pictures are very bad quality aswell! A lot of money for some fake-pictures in bad quality!

Today my daughter in law and myself visited The Shard - 17/06/22. I can only say for a start I recommend anyone visiting London to have this experience its amazing.. But what I really want to say is about the staff - they are amazing, so patient, so friendly so helpful. I cant remember any names and for that I am so sorry but hopefully they will recognise themselves from these comments - the young lady who was scanning everyone in, my daughter in law was having problems with her phone it had locked and wouldn't show the bar codes - she was calm and helpful and offered my daughter in law advice how to access what she needed to do and was so enthusiastic when we managed to get what we wanted for admission - and for the gentleman on the top floor clearing away the glasses and cleaning the tables who informed us which floor was what and was so nice and informative- the gentleman serving drinks on the top floor - so professional, and the young lads on the second from top floor. But we loved the young man who was taking his break (he had a champagne logo apron on from) and was joining us all in the lift going down and he was taking his break - he was so polite and happy an absolutely gem of a bloke.

I took a very important lady in my life on a date to The Shard.

Booking the tickets was easy and all the staff were polite and friendly.

At the top, the view was amazing. There was a photographer at the top who spotted we were a couple and to my surprise- a grand piano which I was allowed to play to serenade my special lady! Romance definitely is alive and well at the top of rhe Shard.

We were both then surprised to find there a tour of the view where every building worth viewing was explained. Our tour guide with long blond fizzy hair was funny and even entertained my date’s question about there being another basquel bridge in the Isle of Dogs other than Tower Bridge.

We both had a great experience.

Thank you to all who made our day special.

I ordered gift cards never received paid extra secure delivery no response avoid this company