Great product
Great product, the only thing was the delay for receving it, because on the page it said that the shipping takes 4 day, however i got them in 20 days, just be honest with the times, other than that great tracker, great box and product!
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Great product, the only thing was the delay for receving it, because on the page it said that the shipping takes 4 day, however i got them in 20 days, just be honest with the times, other than that great tracker, great box and product!
I placed an order (#14403) over 40 days ago, and I still haven't received my product. The tracking number (888002446594633) has been completely stuck with absolutely no updates for the last 20 days.
To make matters worse, their customer service is non-existent. I have sent multiple emails trying to figure out where my package is or if it's lost, and they simply ignore me. No replies, no explanation, and no respect for the customer.
I still have no idea if my item will ever arrive or how to get a refund. Save yourself the headache and your money—avoid this store at all costs! Extremely disappointing.
Abrir las gafas es toda una experiencia satisfactoria, sientes la diferencia desde el primer momento en el que te las pones. Vale completamente la pena la espera, se los súper recomiendo!
The glasses are absolutely beautiful, packed with care.
I received a mail from the customer service when my products were available at the delivery point.
I absolutely recommend !
SCAMMER!! Please avoid this seller. The products never arrived. Seller refused to issue the refund and never responded to your email and needs.
Estou completamente apaixonado pelos óculos. Já havia tempo que pesquisava sobre esse tipo de produto, pois há alguns anos fiz a cirurgia refrativa e passo muito tempo com telas. Felizmente decidi por adquirir com vocês, uma qualidade e beleza absurda.
Comprei 2 modelos mas vou completar a coleção!
I ordered on 13 August with Priority Shipping advertised as 2–5 days, but my order did not arrive until 21 August eight days later. While tracking showed the package still in Mainland China, WARBLUE sent automated updates claiming everything was “progressing normally,” without providing a realistic explanation or delivery date.
When the order arrived, it was also incorrect. I ordered two clear-lensed pairs, then clearly requested that only one be changed to yellow, while the other remained clear. I sent a photo showing this, but received two yellow pairs instead.
I contacted WARBLUE on 21 August, the day I received the incorrect order. I followed up again on 23 August, twice on 26 August, on 28 August, on 29 August, and again on 2 September, seven emails in total about the incorrect order and replacement. This was in addition to my earlier emails on 13, 18, and 19 August regarding the order change, delayed delivery, and misleading tracking updates, meaning I sent at least ten emails about this order overall.
On 29 August, after all these emails and repeated follow-ups, WARBLUE finally admitted in writing that the mistake was theirs. However, they still did not provide return instructions, arrange a replacement, confirm a dispatch date, or offer any concrete solution. When I followed up again on 2 September, I received another generic apology saying the issue was still being reviewed. After emails dated 21, 23, 26, 28, and 29 August, and 2 September, I was still left without the clear pair I ordered or any replacement arranged.
An eight-day delivery despite priority shipping, misleading updates, the wrong products, and weeks of emails just to obtain a replacement is completely unacceptable. Extremely disappointing customer service. I would not recommend WARBLUE.
I received them some days ago and the product looks high quality. I fell in love with them, i got yellow for mornings and red for nights. They actually has good performance and help my eyes to reduce the tiredness. But i consider you can improve the time of delivery in latin america. Best regards from El Salvador!
I like the glasses. I wear the Galileo (yellow) once often, and always when Infront of my computer and I feel my eyes not getting as tired or strained.
The Da Vinci (red) I use often an hour or so before bed, after I closed my computer down and put my phone away.
Absolutely recommend these products for anyone sitting at a computer or just to block out the harmful light in everyday life
Excellent service and product . I love my glasses
It's the best glasses I ever bought
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