Thewarehouse Reviews 

Their tech.inc mouses stop working after a few days, I've gone through several of these computer mouses.

Did an online order to pick up from the Manukau store on Wednesday majority of my order are in stock apart from 2 items that needed to be shipped. Emailed me on Thurday saying all of my order are out of stock saying they'll get back 2 me within 24 hrs but its been 48 hrs and nothing. Kept checking their store and its still in stock. I don't know if they're 2 lazy to pack my order or what. Very disappointed as some of the stuff we needed urgently.

Hopeless service Sylvia Park,
Inquiries counter, short Asian staff very opinionated and judgmental.
He needs to be taught Customer service, he should know he is there for customers and not a police inspector !!!!

Look at how expensive their fragrances are. It's ridiculous! It's twice as much compared to Chemist Warehouse and Perfume NZ. No wonder people are turning away from shopping there.

Using The Warehouse app to shop feels like using Aliexpress. Way too crowded, bordering on illegitimate. For every legitimate in-store product the app search results yield is a cheap looking, oddly priced product with a stock image photo and sweatshop vibes from "tHe MaRkEt"
If I've come to The Warehouse app to shop, I want to shop from what The Warehouse has.
If I went to the Noel Leeming website to shop, they wouldn't stick all The Warehouse results in there too. Why shove The Market in there like that?? You don't see PAKNSAVE and New World overlapping, and they're owned by the same parent company. Foodstuffs has faith that shoppers knows what they're looking for.
The whole concept of The Market even overlapping The Warehouse (while also being its own thing???) clearly shows how out of touch they are from consumer demand.

Faulty survey code. Denying feedback survey comp entry.

I asked 4 different people for assistance on a size for a dog jacket I had searched for making sure I’d thoroughly looked before having to ask for help , every single staff member pointed me to a different staff member to ask them for help, finally ones that were within the team meeting smiled and pointed to the lady by the self service counters. I’m asking her, hands full and she again points me in another direction when I asked if she could check a size for me , baring in mind at this point she was telling me to go to a desk past all the checkouts clearly seeing I was looking for this size so I could check out otherwise in order to get to where she was telling me I could get help from , I’d have to check out first then go back inside and check out again. meanwhile she’s pretending to be busy reorganising the lolly section by self service and every other member willing to help was in fact actually busy within there 9am morning meeting so I just left, terrible customer service and lack of assistance might as well make this place completely AI generated considering no actual person free (outside of the meeting) was willing to help.

The warehouse Papakura, very bad customer service, unorganized click and collect, always missing items in the list, they make customers drive back and forth to pickup their purchase due to not being organized and not giving people all their purchases. Stock is starting to never be available online, y'all turning into kmart with stock not available in cart.

6.45pm 3rd April Lyall Bay Wellington Warehouse

Last night I was waiting in line at Checkout, the lady at the front desk was being very disrespectful. She was calling for customer service on phone. As She was serving customers along with making comments like “ where the F word is he” “I’m gonna punch his nose in” I thought was very disturbing and disgusting behaviour. As I heard she was the supervisor. Soon as someone came she questions them, she’s bossy, no customer service, very rude and aggressive.
I don’t think this lady should ever take a job like this with that aggressive attitude! Nor speak to anyone in that matter.

In October 2023 I wrote my first review, that my push button on my Lawn mower from the WH (Kiwi garden) was eaten from mice in September 2023 and that the WH in Matamata couldn’t order the part what I needed, after they told me they could. I tried before 2 other shops, but they could not fix my lawn mower or order parts for it. I got told that it is not only the red push button that has to be changed, because the button was fix on other parts, what it makes a big part. I took photos from the box, the barcode, the part, and I figured out, when I exactly bought the mower, all what the WH wanted from me. I thought the mower is from the WH, they should be able to order parts from the producer, but I not even got a sorry as they wrote me that they cannot order the part. I thought I must throughout my lawn mower, only because of the eaten red push button. After I wrote my first review in October, 9 days later I got an email from the WH in Matamata, that the Main office will order the part. I waited approximately 3 Month (until end of 2023), then I got a red push button from the Warehouse. I told the WH before and as I got the button, that it is a whole part (everything connected) and not only the button. I got told I shall try and if it is not the right part, I shall let them know. I checked and I wrote the WH in Matamata again, that it is not only the button, that it is a whole part, all connected. I also sent again a photo from the part from the lawn mower, that they could see, all is connected. The company who produces the Lawn mower should have known that. I think the WH ordered only somewhere a red push button, to get rid of me. After I wrote them again, that it is not only the push button, I got the information, the WH will order that part (for free). Now (6 month after I spoke the first time with the Warehouse in Matamata) I got an email, that the Manager from the Warehouse in Matamata spoke with the Main office and that they cannot order the part and they attached a web page and phone number from a company which I should contact to order a part there (no prices on that web page, so I do not know if I better buy a new lawn mower). And here again, no apologies. It is now over 6 months that I went to the WH in Matamata to get ordered a part. 6 months without a lawn mower and they cannot even say sorry. I could have bought a new lawn mower after my push button was eaten and had not so much trouble in the last 6 month. Great job. That is really no customer service.

staff have no idea of customer service.and not interested in helping people

I ordered a pair of ordinary slippers online when i received a tracking number from them I found they have to come all the way from Australia. How stupid can this system get I will not be ordering online this company anytime soon.

Ordered online, didn’t arrive. No answers to emails - customer support useless.
Not recommended. Buy elsewhere

I purchased a bra a 7.18pm & opted to try on at home as I was feeling quite sweaty. I tried on in the morning but wrong Size. Around 10am I returned it but was told The Warehouse doesn't exchange underwear. Nickers etc, understandable but bras. RIDICULOUS. Next time I'll make their stock smelly & try on when I am dirty.
Update: I have since been able to return my bra - with thanks, but buyers need to beware.
NO RETURNS ON BRAS.

Really reallllly over priced for what u get, I paid 120 and I got a t-shirt pair of jeans and a singlet, the jeans were very low quality k mart has better quality jeans for less money!! The t-shirt and singlet lasted 1 wash in the machine all color washed out of clothes so I chucked them I. The bin NOT GOOD I advise don't waste your money here!!!

I spent an hour in line to be told he could not help me as he was on his own at the Stationary Department.
The Que had at least 15 people waiting all the time. How can 1 person help so many. All I wanted was some binding done. Because he was by his self he had no hope of helping me. NOW, this is not the only time I have experienced this happening to me. I walk away if to many in the Que. I can see by your review that 72% give you a one star. That would be mine as well. Its a disgrace that a big company like yourself treats your customers this way.

I was helped by a very handsome guy called Scott Sanders at the warehouse at the Fraser cove, he was very helpful and knew exactly where to look to find what I was looking for. He is a very good problem solver and a very good help, I love seeing him!

Customer service is either fantastic with certain individuals or hopeless with others. They are so understaffed that you can't find help when you are needing guidance on a product. I went in to exchange a fitting of a light that corroded and they required the whole lamp to be sent back, what an environmentally low ethic the Warehouse has if they can't replace a part, you have to replace the whole item and I can imagine it goes into a waste bin to add to our landfill. This is appalling for a country that prides it self as "Pure NZ". Step it up Warehouse, start having some environmentally sound options for products that are faulty by providing replacement parts, they could have even offered to take the display fitting as that light wasn't even on when I went to the display section.

I just bought a toy for my kid yesterday. Today went to the Warehouse just for a walk and see how the boxing day is;
Just shocking; they reduced the sale percentage means increased the prices.
I bought with %30 discount yesterday but today even BOXING day, it has been changed to %25; a shame