Thewhiskeyexchange Reviews 27

Good morning 🌞
Have a great day ❤️

My whiskey bottles did not arrive to my home as expected ( I was in, I am disabled, they didn't even try to deliver) and the whiskey exchange customer service messed it up and unbeknown to me asked the Delivery depot for it to be returned.So couldnt even get husband to collect it. This was 13 days ago and i have not received replacements or my money back.Despite several emails, how is this my fault? Why should I pay for something I haven't had! They say waiting for it to be sent back by dpd! Not my problem. Spoilt my hubby's surprise. They haven't called me, it is a fiasco. Stressed me out so much.

The service was out standing. The packaging, by Diana was amazing.Dhl very good. Thankyou.

First class service and delivery great company to deal with full security on payment
Thank you

Ordered a engraved bottle of whiskey as a present. Was dispatched really quickly, however I had put the wrong address on without realising.
I contacted the company and within a hour they had rearranged delivery to a different address for me.
Excellent customer service and delivery. Not a single thing that I could say bad about my purchase

deliveries were on point and i really enjoyed the alcoholic beverages i ordered from them. especially the whiskey

I placed an order for two bottles of the same whiskey. One from another vendor for myself. And the other from The Whiskey Exchange with instructions to send to my friend in Australia as a Christmas gift ( it worked out cheaper to post via TWE) The point being due to covid my friend is is alone this Christmas unable to get back with friends and family for over a year and this was intended to be a Christmas day zoom call drink with some nice identical whiskey. The order was placed on the 7th Dec so there was enough time. F/Fwd into last week of Christmas when item should arrive and tracking information is showing that item needs shipper to clarify questions regarding item with courier DHL .
I called The Whiskey Exchange (TWE) who said they would call DHL and get back to me. Nobody replied to me that day and so pressed for time with a Christmas delivery I called the following day to find out what the issue was. A female this time tells me after checking my tracking info at her side that it was ok nothing to worry about that it was only my friend who had to pay the duty at his end . I actually said 'Are you sure?' As it did specify on the tracking page the shipper had to clarify information. But what can I do but take the shippers word as I'm a third party to DHL and cannot give them information myself which i found out myself my checking with them. I messaged my friend to inform him breaking any surprise that there was a package waiting for him to clear the duty. He said DHL had left a message regarding a package to contact them. He then messaged me back shortly later saying DHL needed JUST two questions answered which did indeed required the shipper to answer and which the shipper should have dealt with upon the TWO requests to do so It was nothing to do with DUTY at this stage.
The two items of information DHL required were 1: How many items were there inside container. And 2: What was the alcohol percentage. Now the window of the time has now passed for the Christmas day . It didn't arrive on Christmas day due to this avoidable error. And not only that. There is NO surprise with the info I (believed) had to give my friend which I didn't need to give after all as this was the very info required by DHL from the shipper NOT the recipient. The shipper had this information to give and was requested. But when you've now told your friend the contents are 70ml and the alcohol content is 40% the idea of a surprise is lost entirely. He knows it and I know it .
ALL very much avoidable. I paid £103.79 in total for a 'SURPRISE' Christmas day gift for a best friend who's alone on Christmas day seen no family or friends in over a year and wanted to share a drink on Zoom.
Customer care here did not simply fall short they ruined a surprise and made a Christmas day gift simply a 'for no reason' gift.
Thanks for capping off a great Year TWE .
I'll remember to avoid you next order.

Bought grey goose la collection minature set .states in description six different vodkas. I ordered at more expense because it stated six flavours where amazon etc stated five. When it arrived there was only five. When I questioned this my reply was sorry I will tell the web team to be more clear in the future. Sorry for any inconvenience caused. That was it. They said the picture shows five so that's that if you dont like it send it back.
Terrible customer service and attitude explained it was a xmas gift and wouldn't be able to do this in that time frame but basically they dont care. This was from the "team leader" who also said there are variants of different products which is not stated so basically we can send you what we want regardless of what you have ordered. How can they state six flavours in gift set but you get five.
Trading standards next step I think.
Avoid customer service is none existent from Corina casu team leader.

Not sure why this site has such a bad rating, I presume it's because they don't ask for reviews so only negative reviews are left.

Ordered several times from them since 2014: champagne, gin, whiskey - all arrived when they said they would with no problems.

They're not cheap but if you want an alcoholic gift that it's a bit special they come in handy especially around Christmas.

Placed an order for next day delivery. 3 days later still not received it. Don’t bother ordering if it’s urgent or wanting next day. Won’t be guaranteed or be willing to do anything about it

I placed order 'TWE2556643' in late June 2020 and the bottles arrived sticky with wipe marks on them. It looks very much like there was a spillage incident in their warehouse, which happens, but they did not clean the nearby bottles properly and sent them out in a much less than new condition.

Customer service have been very slow to respond and basically have offered a tiny token of £5 of a future order. I don't think there will be any future orders, I cannot afford the cleaning materials and time going forward.

I had to clean fragments of glass off the plastic wrap on one bottle, sticky stuff off all three bottles and spend a big chunk of time doing so, and customer service basically does not care.

Beware buying anything as "new" from these guys if they are sending out their sticky glass covered offerings.

Great service, and great drinks. Very happy.

Seemed promising when my order shipped immediately but the US shipping partner never shipped the last leg. Customer Service was initially very responsive but when they received no response from their shipping partner, they went radio silent. Requests to refund the order have gone unacknowledged.

Whilst they delivered the products that I asked for, I had paid extra (over £10) for the items to be delivered urgently and by a specific time! This didn't happen - ok, but have subsequently contacted them twice to try and get a refund for the express delivery charges and they don't even respond to the emails! Really poor service and will not use again, nor would I recommend them either!

Extremely poor .. Paid for next day before 12 delivery which did'nt happen. Requested a refund of the delivery, they only wanted to refund the extra part to start with until I argued the case. Didn't ring me back when promised. Said nothing more they could do. I then spent 2 days chasing FedEx myself ringing them constantly trying to gain an update. Wont be using again. Shame.

Put in my order last week and received it today as I missed the first attempt of delivery. Everything was well packaged even the gift set. They had taken the 2 glasses out of the set and bubble wrapped them separately so they were safe in transit. Can not fault the service I have received and thank you to Monika for the fantastic wrapping on all items. I will certainly use this company again in the future.

Previously had a good experience of this company when I ordered a gift for Fathers Day in June but my opinion has changed significantly after my experience this week.

I placed an order on December 13th and paid extra for a specific delivery date of December 20th. However come December 20th the parcel never arrived. When I phoned the company they checked and confirmed it would now come on December 21st. One issue, I had taken they day off work to have several deliveries and am at work tomorrow during the day so wont be home to take delivery.

When I contacted the customer service team they were rather unhelpful and all they seemed to want to do was apologise rather than actually help. I then asked if I could change the delivery address to my parents house where I would be for Christmas. They said this would be possible but only after they delivery company (Parcelforce) had failed to deliver it on the 21st.
They then even had the cheek to try and charge me for delivery to a new address which I only managed to get waived after speaking to a manager.

Suffice to say it now looks like I won't have the present in time for Christmas.

Ordered 4pm Saturday, delivered Monday AM, standard delivery price.
Great products & prices, and very fast delivery. I'm very happy.

Always found the service prompt, good value and well packaged.