XSTANCE Reviews 773

No Haggling with the customer over the refund. I’m a real customer…this is not AI.

These are better than I expected. Much better than inserts I bought through Amazon.

These are great! It feels like you’re walking on clouds. No pain since I started using them. Thank you.

Did not particular like the insoles for me, but dealing with the company was a breeze and they were a pleasure to deal with.

The fast response to resolve my issue.

Fast service and shipping. Worth the price. Comfortable and effective

The help was awesome. I sent an email listing my concerns and they took the time to address each concern individually.

This was my second attempt to return products I unfortunately was not able to use. Second time was a charm. I emailed my post office tracking receipts and was promptly refunded my money. (First attempt to return items had me fill out a survey asking why I was returning the products, etc. I submitted that form and had no response after two weeks. So I contacted your company again and was promptly told exactly what to do and received my refund. Glad I followed up.)

Very responsive to a question I had on email. And it resolved my issue.

I was limping into work,barely making it through the day and limping out in the afternoon. I am on my feet all day. I had pain in my hip and lower leg on the left side. After one week with your insoles I have no pain anymore. I ordered another pair.

Made cheap shoes comfortable

The minute I put the insoles in my work boots my pain was gone

I bought this for me and my girl but apparently they left out about the super high arch support that make our flat feet hurt even more.
When I want to return and asked for refund. They offer me 30% refund and I can keep the products. I told them what for my flat foot not going to work. And then no reply on my email. That I reply back on Monday morning at 9.30 am

The insoles have helped my steps so as to ease the current pain in my left leg. I bought 3 pairs - for 2 work shoes and my sneakers.

The promptness of replying to an issue to correct email address by a support agent.

The pain in my hop is getting better every day.

I have to admit, day one, I was skeptical. The arch support took some getting used to. I was determined to stick with the insoles though. I followed the recommended use schedule and gradually increased my time with the insoles. By day 4, I was sold. My pain from plantar fasciitis was gone, my knees felt better and my walk time increased. I have been recommending them to my friends, family, and strangers I meet during my day.

I fat fingered the shipping address and I’m deployed. I realized the mistake after I had submitted my order. I sent an email to the customer service agent Jason Lavelle and he responded with not only an email of it being fixed but with a picture of the address resolution on my behalf. There was no I’m sorry about that just a quick resolution and response. Thank you Jason for your help in getting my new insoles to me.