Customer service was good about getting back to me but, had a hard time to get a full refund when I was tricked to get an extra pair, at the end of the transaction. Now, I have 4 pairs and I haven’t g... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
It’s been about a month since I’ve gotten these Pretty much on concrete all day long for at least 10 hours a day I weigh about 250 pounds work on big heavy equipment my knees and heels feel pretty goo... Toon meer
I ordered one pair of your insoles to see if they would work for me. I’ve done a very good job of relieving the pain in my foot. Since they are a reasonably priced item I purchased two more pairs for... Toon meer
It took several tries to get hold of support, but when they did catch on, Stephanie was awesome and effective. She resolved my issue and stayed on top of it the whole way. Thank you.
Bedrijfsgegevens
Geschreven door het bedrijf
XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
Contactgegevens
844 S 800 W, 84062, Pleasant Grove, Verenigde Staten
- (800) 906-7255
- support@thexstance.com
- thexstance.com
4,6
Uitstekend
773 reviews
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Reageert doorgaans binnen 24 uur
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Easy to order and pick out size
Easy to order and pick out size. Ordered for one for each member of my family and they all love them . Great for flat feet or plantar fasciitis.
29 april 2026
Review zonder uitnodiging
Great support
It took several tries to get hold of support, but when they did catch on, Stephanie was awesome and effective. She resolved my issue and stayed on top of it the whole way. Thank you.
18 mei 2026
Review zonder uitnodiging
INSTANT COMFORT !!
As soon as I tried them, it felt so comfortable!!!
15 mei 2026
Review zonder uitnodiging
I ordered one pair of your insoles to…
I ordered one pair of your insoles to see if they would work for me. I’ve done a very good job of relieving the pain in my foot. Since they are a reasonably priced item I purchased two more pairs for my other two shoes and have been very happy with the results. I would recommend these to anyone.
2 mei 2026
Review zonder uitnodiging
Great product that works heel pain is…
Great product that works heel pain is gone
18 mei 2026
Review zonder uitnodiging
Great arch support.
Great reviews and the insoles are very nice.
They have made a difference already. Each day my feet feel better so hopefully in time I will get a great result.
17 mei 2026
Review zonder uitnodiging
Work boot inserts…
It’s been about a month since I’ve gotten these Pretty much on concrete all day long for at least 10 hours a day I weigh about 250 pounds work on big heavy equipment my knees and heels feel pretty good. I recommend these to anybody.
17 mei 2026
Review zonder uitnodiging
Customer service was good about getting…
Customer service was good about getting back to me but, had a hard time to get a full refund when I was tricked to get an extra pair, at the end of the transaction. Now, I have 4 pairs and I haven’t gotten any relief from plantar fasciitis, using the product for over a month now… frustrating
16 mei 2026
Review zonder uitnodiging
Antwoord van XSTANCE
Hi Bridget,
Thank you for taking the time to share your experience - we genuinely appreciate it, and we're glad our customer service team was responsive in getting back to you.
We're also truly sorry to hear about the frustration you experienced at checkout. The last thing we want is for anyone to feel overwhelmed or pressured when they're just trying to complete a purchase. Our intention with any extra offers is simply to make sure you don't miss any promotions available to you but we completely understand that too many pop-ups or add-ons can feel pushy, and that's not the experience we want to create.
As for the plantar fasciitis relief - please don't give up just yet! We want you to feel the difference, and we're confident we can get you there. A couple of things that really help: first, make sure you're removing the factory insoles from your shoes before putting ours in - layering them can actually work against the support they're designed to provide. Second, our insoles do have a short break-in period, so we recommend starting with a few hours a day and building up gradually. Many of our customers start noticing a real difference once they've fully adjusted.
You are not alone in this, and we are here for you every step of the way. Our support team is available 24 hours a day, every day, whether you need help with your refund, your order, or getting the best results from the product. If you've already reached out and haven't heard back, please check your spam folder as our reply may have ended up there. If not, reach out to us again at support@thexstance.com and we will make sure you are fully taken care of!
I really enjoyed my tennis shoes now…
I really enjoyed my tennis shoes now that I have my insoles in them.
7 mei 2026
Review zonder uitnodiging
Response to a question…
Almost immediate response to a question about fit.
1 mei 2026
Review zonder uitnodiging
This review will sound 'corny'
This review will sound 'corny', however after purchasing XStance insoles I quickly realized the other insoles I had purchased ('Walk Hero') were not in the same 'league' as XStance (although XStance are more expensive). My doctor also recommended KURU shoes, however after spending $135 on a pair they did NOT help relieve the pain from my Plantar Fasciitis. Obviously, XStance cannot guarantee relief and may not work for everyone, however in my case, XStance was just short of a miracle for pain relief from Plantar Fasciitis.
14 april 2026
Review zonder uitnodiging
Great insoles help my plantar fasciitis…
Great insoles help my plantar fasciitis and tired feet.
4 april 2026
Review zonder uitnodiging
The product is actually what you said…
The product is actually what you said it would be! Great support and I think my plantar fasciitis is getting better. Thank you!
Christine Ingalls
17 april 2026
Review zonder uitnodiging
Seems like a good product, well made. Pretty comfortable
Shipping was pretty quick. Insole seems very well made. It is helping some. Some days better than others.
3 april 2026
Review zonder uitnodiging
Foot realignment!
Extend to insoles are amazing. I have put them in about four pairs of shoes already. I had a pain running down the side of my right leg there since I started using the insoles. It has gone no more pain I bought several for my wife, my daughter, my brother thumbs up. I’ll be buying more thanks.
26 maart 2026
Review zonder uitnodiging
Excellent customer service
Excellent customer service. Easy exchange. Disappointed there is no return shipping.
8 april 2026
Review zonder uitnodiging
Great product....insoles that really…
Great product....insoles that really work and easy fit to switch into whatever shoes you need. Highly recommend
7 april 2026
Review zonder uitnodiging
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