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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

Customer service was good about getting back to me but, had a hard time to get a full refund when I was tricked to get an extra pair, at the end of the transaction. Now, I have 4 pairs and I haven’t g... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

It’s been about a month since I’ve gotten these Pretty much on concrete all day long for at least 10 hours a day I weigh about 250 pounds work on big heavy equipment my knees and heels feel pretty goo... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered one pair of your insoles to see if they would work for me. I’ve done a very good job of relieving the pain in my foot. Since they are a reasonably priced item I purchased two more pairs for... Toon meer

Beoordeeld met 5 van de 5 sterren

It took several tries to get hold of support, but when they did catch on, Stephanie was awesome and effective. She resolved my issue and stayed on top of it the whole way. Thank you.

Bedrijfsgegevens

  1. Voetverzorging

Geschreven door het bedrijf

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

773 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

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Beoordeeld met 3 van de 5 sterren

Cheap, flat slippers

I purchased the slippers and was very disappointed.
The product is a cheap, lightweight, piece of plastic which has no arch support whatsoever.
They are not worth anything close to the cost.
Unfortunate because the insoles are a good product.

8 maart 2026
Review zonder uitnodiging
Logo XSTANCE

Antwoord van XSTANCE

Hi there,

Thank you for taking the time to share your experience and we’re genuinely sorry to hear that the slippers didn’t meet your expectations. We designed these slippers with tired feet in mind - the thick yet extremely lightweight EVA foam is meant to absorb shock and keep your feet warm on cold floors during winter. The anti-slip soles and raised edges are there to help stabilize every step and keep you safe, even on wet surfaces, while the breathable materials help prevent dampness, stickiness, and odor in humid weather.

That said, we completely understand that everyone’s feet and comfort preferences are different, and it sounds like these slippers weren’t the right fit for you. We truly appreciate your honest feedback, and we’ll use it to continue improving our products.

On the other hand, we’re glad to hear that you’ve had a positive experience with our insoles - that means a lot to us! To help, we’d be happy to explore exchanging your slippers for a pair of insoles that may better suit your needs. Just reach out to us at support@thexstance.com and we’ll make it as easy as possible.

Thank you again for your feedback and for helping us keep improving. Your experience truly matters to us, and we hope we can turn it into a positive one for you.

--XSTANCE Team--

Beoordeeld met 5 van de 5 sterren

I have had plantar faciatis in the past…

I have had plantar faciatis in the past so I have prescribed insoles. I was looking for another insole that had great arch support. I feel xstance insoles really help with minimizing any reoccurance of the heel issues. I bought 4 pair so I have enough to share among the different shoes that I wear.

23 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So far I’m up to 5 pair of these

So far I’m up to 5 pair of these. They definitely have been an incredible upgrade from both original and store bought insoles. They are a little too thick for some of my shoes and sneakers so wondering if there’s a more refined option here for my shoes, loafers, oxfords etc. but overall these things have helped me feel way more comfortable than I have in years standing fr long periods of time. I’m a dj that does private events which means a lot of 4 - 7 hour sets. And by day I’m walking properties and buildings. This may have added about 5 years to each of those careers

1 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don't buy these

Don't buy these! The worst inner soles ever. The arch is way to high. Trying to return them but the customer service is horrible

1 maart 2026
Review zonder uitnodiging
Logo XSTANCE

Antwoord van XSTANCE

Hi there,

We’re sorry to hear about your experience and appreciate you sharing your feedback. We understand how frustrating it can be when a product doesn’t feel right or when support doesn’t meet expectations.

Our XSTANCE insoles are designed with a medium arch, so they’re generally not too high, but sometimes they can feel different at first. In general, we recommend wearing them for just a few hours in the beginning and gradually increasing the time as your feet adjust. This helps your muscles and posture get used to the support. Also, because our insoles slightly increase foot height, we suggest removing your original insoles before inserting the XSTANCE ones to create more space and comfort.

We also always strive to provide impeccable customer service, and we’re genuinely sorry if we fell short in your case. If you’re not satisfied in any way, we encourage you to reach out directly at support@thexstance.com. We’d love the chance to help make things right and learn how we can improve.

Thank you again for your honest feedback - it really helps us do better!

Warm regards,
The XSTANCE Team

Beoordeeld met 5 van de 5 sterren

Noticably more comfortable

I cannot speak to the longevity of these insoles, yet, but they fit perfectly and work to relieve my for pain all day long!
Will definitely buy a few more pairs to place in all of my different shoes!

26 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Jessica helped me with my accidental…

Jessica helped me with my accidental double order concern and was very fast acting. She gave me alternative options and processed my choice in a very timely manner. Excellent customer service! Thank you!

21 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had some lingering heel pain even…

I had some lingering heel pain even after using corrective insoles that had helped my plantar fasciitis, but hadn’t totally eliminated some heel pain. After about a week of wearing yours, I was basically pain free. The extra arch support I feel in yours made a big difference!

28 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Saw advertisement on Facebook,ordered…

Saw advertisement on Facebook,ordered and delivered within days. Replaced insoles in three pairs of shoes. In a few days there was a noticeable improvement in foot comfort AND my back pain almost disappeared which I assumed was connected to not walking properly before using the XSTANCE insoles.

9 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great support for their products

I Recieved a defective insole and emailed support. Support got back to me immediately and said a new one would be sent out at no charge. Appreciate businesses that back up their products and do not require you to pay for shipping a defective one back.

4 februari 2026
Review zonder uitnodiging

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