I had wanted the children's resources in time for Safeguarding Sunday but had made the order quite late. Thirtyone:eight were very helpful on the phone and sent me the downloadable resources straight... Toon meer
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Lees wat reviewers zeggen
Original Order was lost in the post and when I rang up to look into this, a replacement order was dispatched straight away and received within two days.
Thanks for a prompt dispatch and delivery of my order. It arrived in pristine condition.
The product didn't arrive the first time. However, after sending an e-mail, 31:8 sent me the poster again, which arrived within a couple of days. Probably, the original problem was a postal delivery... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Thirtyone:eight is one of the UK's leading independent Christian safeguarding charities, offering a complete safeguarding solution. We work to protect vulnerable people. Please note most of the reviews on this site are in relation to our online shop.
Contactgegevens
Greenbox Storage,, BR8 7LT, Swanley, Verenigd Koninkrijk
- 0303 003 1111
- thirtyoneeight.org
4,6
Uitstekend
245 reviews
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Excellent Service
Excellent Service
I collected the books directly from the company and received friendly and professional service. The books and resources purchased are very helpful.
9 maart 2024
Took longer to arrive than I expected…
Took longer to arrive than I expected and when it did it was very disappointing. Basically 2 pieces of A4 thin card
24 februari 2024
Antwoord van Thirtyone:eight
We're sorry that your order took longer than expected, and that the product was not what you had hoped for. We would welcome the opportunity to resolve this for you, if you could email info@thirtyoneeight.org with your order number?
Very Good customer service
Having not received my order after 10 days, I emailed customer services and they rectified this for me. Very happy with this company
16 februari 2024
Antwoord van Thirtyone:eight
We're very sorry your original order did not arrive, but glad we have managed to resolve the issue satisfactorily.
Pristine condition
I was pleased with the arrival of my order. The book was received in pristine condition.
18 januari 2024
Antwoord van Thirtyone:eight
Thank you for your feedback. We're pleased your book arrived safely.
Great resources and a great team!
Really helpful customer services team and great resources which we used with adults and children for Safeguarding Services and Junior Church. They got the message across in a very invitational, engaging and non-threatening way. We will certainly use them again. Thank you :-D
11 januari 2024
Antwoord van Thirtyone:eight
Thank you for taking the time to give us this review. We're pleased to hear you were happy with your resources.
Antwoord van Thirtyone:eight
That's great to hear! Thank you.
Excellent intergenerational material
Safeguarding Sunday was an important experience in worship for our church. The material from Thirtyone:eight was excellent, very inclusive of all ages and adaptable to our own context. Great video about Culture of Safeguarding, thank you very much!
6 november 2023
Antwoord van Thirtyone:eight
Thank you for your feedback. We're really pleased to hear the resources were helpful.
Poor Customer Service
I ordered children's work resources more than a week in advance for Safeguarding Sunday and they didn't arrive. There's apparently no printable version either so I now, at the last minute, have to change my plans and am no longer doing Safeguarding Sunday.
Called about it and the lady said that the issue would be my address (even though everything else with the same address gets delivered).
9 november 2023
Antwoord van Thirtyone:eight
We are very sorry that you did not receive your order. While your order was shipped in plenty of time, on rare occasions, issues can arise with Royal Mail. This means orders sometimes arrive later than expected or not at all. If this happens we will always seek to offer a resolution, such as a full refund, which we processed for you earlier today after speaking with you.
The pocket guides are great as we can…
The pocket guides are great as we can give them to hall hirers that don’t attend church.
24 oktober 2023
Antwoord van Thirtyone:eight
That's great to hear, thank you!
Antwoord van Thirtyone:eight
Thank you!
Fantastic organisation
Polite, patient, helpful, easy to acess. I felt very safe having dealt with you.
19 oktober 2023
Antwoord van Thirtyone:eight
That's good to hear, thank you.
Very quick delivery
16 oktober 2023
Item arrived on time and was well…
Item arrived on time and was well packaged to keep it safe from damage.
10 oktober 2023
Antwoord van Thirtyone:eight
Thank you
Very professional and polite customer service
They are very professional and extremely helpful to volunteers, charity workers and anybody also. I have been working in call centers for more than 15 years and know the difference between customer service and professional customer services.
10 juli 2023
Review zonder uitnodiging
Antwoord van Thirtyone:eight
That's very kind of you to say. Thank you.
The website is very dysfunctional and…
The website is very dysfunctional and not at all user-friendly. A lot of documents are over a year out of date.
Generally very frustrating experience
22 september 2023
Review zonder uitnodiging
Antwoord van Thirtyone:eight
We are sorry to hear you've had a poor experience using our website. If you still need access to any resources please let us know and we can advise where to find them.
Very good communication and helpful…
Very good communication and helpful clear advice. However, a couple of details that weren't given were assumed and put in the advice: two ages... I said early twenties and it said 21. Also said a youth member and it said under 18. Neither of these were what I said and were incorrect.
8 september 2023
Simply promising
Easy to follow instructions on completing the order. Help at hand, if required
25 augustus 2023
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