Thrift+ Reviews 

I wouldn’t use them again. I paid £4 for two bags and sent off designer items. I received an e-mail saying they couldn’t resell any of them. I could have made quite a bit off Vinted for them I’m sure. So, if you have the time I would opt for Vinted. They asked me to pay £10 postage and packing for the items to be returned. I wish I had just put them into a charity shop instead. They are going to redistribute and make a profit anyway. I would not use them again for selling.

Great service and huge selection preloved clothes. Any defects are highlighted in description and photos. You are doing a brilliant job to reduce waste and provide very affordable additions to our wardrobe. Thank you to all you good people. I have already recommended to others.

Right, here we go…

I’ve been a long-time Thrift+ customer and have genuinely had some great experiences in the past — I’ve bought some fantastic pieces and supported charities I care about. That’s why it’s so disappointing to say that in the past few months, things haven’t been up to the same standard.

The main issue I’m seeing time and time again is a lack of communication. Response times are extremely slow, and in some cases, there’s no reply at all. It makes resolving even simple issues frustrating and time-consuming.

A few of my recent experiences:
1. A brand-new item with tags — and actually the most expensive piece in my return — was rejected due to “hygiene marks,” despite never being worn. Thankfully I took photos before sending it in and have challenged the decision, asking for evidence… but I’m still waiting for a response six weeks later.

2. The £1 sale took over three weeks to arrive, and some items were missing. At that point, it hardly felt worth chasing, which says a lot. Also as a seller - not sharing with those who are selling that this was coming up, was almost laughable the return we all got from it. It very much should have been communicated that they intended to do this.

3. I recently sent a bag back (perhaps optimistically!) and it appears to be lost — either with Evri or in the warehouse — and again, no response to my query after more than a week.

What’s particularly frustrating is that when the CEO shared his farewell message about moving on to “Spring,” I took the time to reply with thoughtful, constructive feedback about my experiences, hoping it might help improve things. Unfortunately, that also seemed to go unanswered — which sadly mirrors the current customer service experience.

It’s such a shame because the concept behind Thrift+ is brilliant, and I’ve been a loyal customer for years and spent a lot of money. But recently, the decline has been beyond noticeable. Ethical intentions are great, but without reliable customer service, the overall experience really suffers.

At this point, I honestly feel I’d have more support and protection using platforms like eBay or Vinted (and that's saying something). I really hope Thrift+ takes steps to improve, get some extra staff, stop relying on AI and get some consistency in their quality control, or that another service comes along and gets this balance right.

For now, I won’t be purchasing again, and I’m just hoping my current items either sell or get donated without further hassle before I close my account for good.

I have used Thrift.plus for many years, the variety of items has always been excellent. It was a great way to recycle, pick up some bargains and refresh the wardrobe.
Recently however, trying to browse the website it is just full of brand new Karen Millen & Paul Smith at new prices!! and the filtering options have changed, so you have no choice but to scroll through all these new Karen Millen dresses to get to the cheaper items.
The pricing has also become ridiculous - I have just seen a pair of Adidas trainers listed for *£220.00* what on earth, are they made of gold??!!
Thrift.plus needs to go back to its routes of recycling and providing a service rather than a money making scheme for all it's shareholders!!!

Over the last half year, I tested out Thrift +, thinking it would be a British sort of Plato's Closet or Buffalo Exchange or ThredUp.

Joke is on me! I guess this still isn't a thing in the UK. Avoid and BEWARE.

While the FAQS all claim you can retrieve your items, even those live and on sale on the website, they have not responded to my queries nor are there any humans available to speak to in order to immediately take them down. I have made multiple tickets and have heard nothing for nearly 5 business days. I realised they never even listed the items from one of my bags, which has been in limbo for six months (under 'received') status. Another jacket of mine, which was worn only once, has shifted from 'available' to 'error upload' (which I think is code for 'an employee decided to take this one home').

Over these six months and three bags, I've made £30 from well over £600 worth of clothing. Some items they declined to list include: one pair of brand new shoes and several high-end H&M label items (e.g. not their basics, but the higher fashion items) and several skirts which have never been worn and are in style. This changed my perspective of them from "not great business" to "swindlers who claim they are helping the environment while taking your nice items and profiting from them privately on other marketplaces."

My clothing was held hostage, and likely has disappeared for good.

They claim you can have your clothing returned to you. First, if you've sent your bag and immediately regret it, they will charge you to have the items sent back. For the shopfront items, they state it is around 1.99 per item to have it removed and sent back. Sure, one might accept these costs if there was any option to do so.

When I access my seller page, I cannot delist an item, nor can I change the price.

Pricing: you can only 'change' the prices prior to your listing going live, which I did one: I altered the suggested price of an expensive skirt I purchased for over £100 by giving t a selling price of £40. I was surprised to see it listed at £15 a couple weeks ago, given that I had changed, submitted and accepted the price of £40 well before the deadline for it going live. Now that it's been over a week, the price is locked out and I can neither alter it nor remove it from the shop.

They have violated their terms. After a month or so, when I noticed, thankfully my item is still there. I checked their FAQs to see how I can get it back. They say I can open a ticket and I've opened it as well as requested human customer service (I've been "on hold" for 5 days now) and emailed their CEO, Joe Metcalfe, who definitely doesn't care about his swindling enterprise, and nobody has answered anything.

I want all my items sent back to me immediately at your expense and I want this company investigated for consumer fraud. There is no venue to remove your shop items and have them retrieved. There is no automated system on the website to do so from your end, so Thrift plus must initiate this process. Turns out, nobody works there. If you have decent clothing (H&M, M&S, Zara) or better (high street brands) avoid avoid avoid and sell on Vinted.

Shame!!

Sadly, genuinely awful. The condition of each item of clothing was extremely low standard and not a good find in the thrift at all and the whole package stank of the reek of two of the pairs of footwear that neither looked like the image on the site nor had the aroma of items that are acceptable to be sold. Very disappointed in all 10 items that I purchased.

I have been a Thrift customer for a few years, having come across them on eBay. I am extremely happy with them as an operation. They seem to be a very ethical company and customer service is excellent. Delivery usually occurs within a few days of ordering. A huge range of clothing and accessories is available, mostly at very reasonable prices. The one thing that niggles me is that, when I’m looking for a specific type of item, the ‘Search’ tool always delivers hundreds of resulting items, many outside the terms of my search. This means having to scroll through pages and pages before my search is complete. Also be sure to check the ‘Condition’ rating on any items, and scrutinise the photos if the item ‘Shows signs of wear’; in my experience this often covers items with very minor defects but occasionally,particularly with very cheap items, the item in question has obviously had a lot of wear and is a bit too worn-out for future wear. However I stand by my 5-star rating for Thrift, as I have always found them to be helpful and efficient in my dealings with them, they have a fantastic range of items, mostly of good quality from good brands, their prices are extremely good and they offer a recycling service for the clothes you no longer want, so they have my vote

Excellent!! Ordered 20 items for an £1 each, all amazing quality and packaged really well. Delivered quick, super happy.

Definitely will order again

I've shopped at Thrift+ for years, spending well into the hundreds if not thousands however, my recent experience has completely changed my opinion of this company. First I waited well over 2 weeks for a dispatch confirmation, only to find that the courier failed to deliver my parcel (Evri - I'll say no more). I contacted Thrift+ via the chat box & emailed regarding this to receive no response. I have followed up, tried to find additional contact details and again, nothing! Not a single reply in the chat, not a single response via email, yet they continue to flood my inbox with promotional emails & even one asking for feedback on my latest order! In the end I contacted my bank & raised a dispute and within 20 minutes my money was back in my account. STILL TO THIS DAY I have NOT received a single response from Thrift+! Even Evri has responded in this time. It's madness how a business thinks it can operate like this, with absolutely no care or consideration to it's customers. I really would tread carefully when shopping here, I'll definitely be shopping elsewhere in future.

UPDATE: more than a month later, I receive an email from my bank stating that Thrift+ have been in touch with them and rejected my dispute and now I need to provide additional proof to my bank. I went onto my Thrift+ account to find that not only has no one responded (STILL), but they have marked my ticket as 'resolved'. How is this resolved? I still don't have the items I paid for, the delivery company has also confirmed undelivered via its own investigation and no one from your company has been in touch! The complete lack or response or investigation into this is absolutely unfathomable to me! How can you operate like this? If I hadn't already decided I wasn't going to shop here again, then this would be the final nail in the coffin.

Managed to find the dress I wanted (which was out if stock everywhere). It arrived in excellent condition and still had the tags on. I saved over £20 compared to RRP too.

Absolutely not. I included unworn clothing with labels plus some high quality coats and jackets I didn’t have time to list on Vinted as it was out of season and I’m moving country. Brand like Never Fully Dressed, Topshop, Zara. They got back to me saying the items didn’t meet their quality check so they will donate to charity or return them for £10. Ummm no thank you. Will not be using again.

I haven’t used Thrift+ as a buyer but it seems that this is probably the best way to use this organisation. As a seller this isn’t a great experience at all, you’re basically just giving your clothes away to charity; which is fine but should be made more explicit. At least if you donate to BHF/ Mind etc there’s no pretence. In summary, if you just want to donate your clothes and don’t want to use the usual charity shops Thrift+ is fine. If you want to actually sell you items (and be compensated properly) just use eBay or Vinted and avoid Thrift+ at all costs.

Very happy with the service and the clothes are in good conditions, clean and excellent deals ♥️

Very happy with my recent purchases 10 items for £10 plus p&p. Items were all of good quality and some seemed new.
Took a little longer than usual to receive, but I was made aware of this at the time of purchase.
Happy to be helping the planet too!

Great clothing - loads to choose from - value for money. Love the no wobble returns . Love the fact that you do find real bargains on this site and things you just wouldn’t see in most other sites. Quality is always what is described and quick postage

Brilliant service and quality of items purchased was really good!

I bought items in the 10 for £10 promotion - bargain.

This company has a great ethos and excellent customer service

Nothings ever as easy as it sounds. my barcode didnt work, so it was a complete waste of time. No customer service to help - just the usual hopeless trouble shooting online. Wont be using this again.