Thrift+ Reviews 

Excellent quality clothes at great prices, quick and efficient delivery

I used to buy a lot from Thrift+ and found that their prices/delivery time etc. were pretty good but after a while they seemed to lose the plot. They were trying to charge over £100 for a beat-up pair of Vans. Their prices seem just as unrealistic today and I would be pretty sure that the same items could be bought online, brand new and for much less.
Recently I noticed that all of their Men's trainers had been categorised as Women's so that messed up the search and filtering.
I honestly don't know what they're trying to achieve but if it's bankruptcy they seem to be on the right track.

I sent in a full bag in February 2026 and I am still waiting for a price off them! I've chased loads and it's hard to get through to anyone. All they say is that it shouldn't take this long, and they will open a ticket. I am now assuming my bag has gone missing so I won't be sending any more! Not at all happy.

I'm afraid this seems more like a scam than a legitimate company. Items (some new designer brands, some items still with labels on them) "unable to be sold" and recirculated ethically. I tested this on 2 occasions with 2 separate, full bags... adding brand new items - seems we have no proof of what money is being taken... we are just told our items are not saleable (therefore £0 to the owner of the bag).... seems like a scam where the company takes the money and we have no further info. I regret not selling these new items myself on another platform. I will not use this company again.

Much like reviews over the past 3+ years, it's a tale of two halves - excellent for buyers but terrible for sellers.

I've bought many things over the last 8 years with Thrift+ and they've always been great quality and shipped quickly. Customer service great. One time they even found the belt of a dress I had bought a few weeks earlier and sent it on to me free of charge (I didn't even know it had a belt). I was so impressed.

The selling experience on the other hand is not great. Although the fees are stated on the website, what is not clear is by how much and how quickly they will discount your things to get them sold. All of my items are designer or upper end of the high street and well cared for, but most sold around £10-13, which gives you about £2-£3 per item. Far below what I could have sold them myself for just a bit more effort and kept 100%. It just isn't worth it, especially given most of the items still aren't uploaded 2 months after they've been received and you have to pay £3 per bag anyway. They do email to say you're 'moving up the queue', but it's not much of a consolation. Unfortunately this was more or less my experience 5+ years ago too, so I'm not really sure what the fees are going towards because it doesn't appear to be on the service. I wish I'd remembered this from last time and just either put in the effort to sell on Vinted/eBay or donated them straight to charity.

I do think the re-sale value of clothes has taken a nosedive over the last few years so it must be a tough business to make a profit in but perhaps they should shift again to being a clothes clearance service (I.e. they process and sort the clothes for sale or donation, no commission granted) to remove any disappointment.

good selection of items. Just read the descriptions carefully to check for any detailed defects. Sometimes the photos could be better. If you do want to return you have to cover postage unless it isn't as described or has an undeclared problem. I'd say I keep about half of the items I've ordered but got some good pieces like my outfit for next Christmas party. Delivered within a few days and easy to request returns

Very poor communication. It is impossible to speak to anyone if there are issues, and the do not respond to messages. To be avoided. Very disappointing.

Be very careful with this company. They recirculated my whole bag. It contained new seasalt items . Unbelievable. so basically I gave them a bag of clothes for free and even paid for the bag I feel Totally dissatisfied . I feel like I have been CONNED..What a rip off.

The company take most of the profit from your items, i accept this, however I have recently sent items using Thrift+ brand checker based on the brand checker confirming these items (new and good condition) will be eligible for resale. Since receiving my bag, the company have uploaded a portion of my items for resale, and updated the status of approximately half of the items as "to be recirculated" unless I pay to have them returned which would negate any small profit I would make from items sold. These items were confirmed via the brand checker at the time of posting more than once as eligible for resale, otherwise i would not have sent them. Since receiving my bag the company has changed the brand checker to not accepting this brand. I have raised my concerns with the company and have had no communication or response. It is incredibly suspicious to coerce people into sending items under false pretenses and then request money to have them sent back before they are "recirculated". It is unacceptable and there is no explanation for this. I have had concerns when items I have sent have not been listed as new with tags, devaluing them significantly, but let that slide. However the use of the advertising and platform to coerce people into sending in items under false pretenses and then request money to send them back (within a short time limit before "recirculation") with no acknowledgement or communication is deeply concerning and frustrating.

Never even picked up the bag even though I repeatedly asked them to

Their selection process is very unfair and unpredictable. Sometimes they accept things and sometimes they don’t - ignore what they say on the website as they just go by how they feel on the day rather than sticking to guidance. I’ve sent a bag that ‘went missing’ and sent many bags packed with great condition, branded items that never got approved despite them approving very similar things in the past - and similar things selling hence why I’ve packed them! Just too many designer items going ‘missing’.

Honestly had super high hopes for this company - I love sustainability and second hand clothing! I ordred 20 dresses ahead of a week long event where I'd need a different outfit for each day. I over-ordered so I knew I'd be sending some back.

The clothes are labelled with a tag saying "new for you" yet they've clearly not been washed / steamed / anything. Why bother with this label?? A lot of the clothes in my order really, REALLY smelled bad.

After choosing what to keep and what to send back, I packed everything up and send it back for a refund. I appreciate they need to sort through it their end but it's been a MONTH since I sent the clothes back and I've not got my money. I've emailed support and been told that they may take "up to 18 days to reply" which in this day and age is 100% unnaceptable. 48 responses at a max or you need to hire more staff!!

The dress was lovely, exactly as described and in perfect condition. Dispatch was rapid and it arrived well packed and very quickly.

Thrift+ is very good value for money. The quality of the clothing is very high and I have received my orders in good time. On the occasion when I needed to return an item, I found the system was easy to use and my refund arrived promptly. Highly recommended!

Steady decline over the last year to an all time low.

I’ve used the company for years, since before they were on dragons den.

There have always been issues with some items getting rejected which are good but they pass them onto charity so it’s fine.

However the last few months this has ramped up unbelievably.

The most expensive, highest value items you donate will be rejected and when weeks later someone finally gets back to you, you will be told it was an error but it’s too late and the items have gone.

It’s gotten even worse. My last two bags nobody has even bothered to respond. We are talking 3 and 4 weeks of no responses to multiple emails.

I noticed the founder recently exited, it seems morals and customer service have gone with them.

I highly suggest selling on Vinted and donating the money to charity.

These issues have happened to often for it to be an error from what I don’t doubt are overworked staff.

I think it goes beyond bad service, I wouldn’t be surprised to see a documentary on the fall of the company on the future.

Very sad for what was a great concept.

Terrible customer service. Still waiting after 2 weeks for a response regarding 8 items of my clothing which have not been returned to me despite paying 3x £9.99. I had 3 bags which contained rejected items, so you have to pay £9.99 for each bags returns however many items are sent back to you. 7 of the items have been recirculated against my wishes & 1 item was missing from another bag. Will never use Thrift+ again. They are not to be trusted.

So easy to use. The packaging holds tons of clothes and is solid

Terrible customer service as a seller of clothes - they just don't respond and I'm also not happy with the low prices they've put some of my more expensive items that I sent them at. I can't resolve anything with them as they don't respond to emails (even despite raising a formal complaint with them) and there is no telephone number listed. Not good at all. I have raised a complaint now with Resolver.

Imagine ordering something a month ago and still not having all the items?! Tried to contact you multiple times over various platforms and still after a month I haven’t got a single reply!!
This company deserves the bad reviews they are getting currently.
If nothing is done soon I will have no choice but to go to the bank for a charge back because I’m not getting anywhere with this company!

If you need clothes and haven't got throw away money avoid using them. Customer service doesn't respond. They say within 7 business days but its been twice that and I've not heard anything about refunding my lost order. My order never arrived. I contacted both Thrift+ and the courier. Found out from the courier my order got lost and that they would also raise a ticket with thrift+ but I needed to go through them for my refund. It's been a month since I ordered and it's been over 2 weeks since I contacted Thrift+ and I still haven't heard anything. I made numerous attempts at contacting them. I don't have my order and I don't have my refund. I've had to dispute the payment with my bank to try to get my money back. Without the clothes I ordered, without the money I paid for them, and I still need to get clothes.