After six years of working from home, and now a much needed return to the office and thus, a style overhaul, I wanted to know my clothes would make someone else happy. Or, be considerately recycled. T... Toon meer
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Absolutely disgraceful company. I bought items that apparently have been lost in transit. I contacted thrift three weeks ago to let them know & I've still not had a response. I've just tried to login... Toon meer
The clothes I ordered were in very good condition. I was very happy with the prices I paid. £6 for a brand new dress and £10 for a top brand jumper. Delivery time was as expected. Overall a good buyin... Toon meer
Great products. Buying from the preloved section ensures good recycling , no landfill. Good for charities, great for clearing your closet, fabulous unusual and quirky clothes and accessories for me... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The pre-loved fashion marketplace making secondhand seamless. We’re Thrift+. We love pre-loved.
Contactgegevens
The Foundry, 156 Blackfriars Rd, SE1 8EN, London, Verenigd Koninkrijk
- hello@thrift.plus
- thrift.plus
3,6
Gemiddeld
11K reviews
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Save yourself money and time, go to a charity shop instead
I sent a bag of clothes to Thrift back in April. I really like the concept and wasn't expecting to make a fortune, maybe just a few pounds, while doing my bit for the environment. The bag was stuffed full - while there were a couple of things I thought they would recirculate as not on the list of desired brands, there were also several higher-end pieces that had never been worn, complete with labels. After hearing nothing for months, I had a look online to see the status of my bag, and was stunned to see a note saying the whole bag was rejected as not a match! I had no notifications about this and I know there were some good quality pieces in the bag. I would have done better just to take it all to a reputable charity shop, or offer for free in local marketplace groups, and save myself the cost of the bag and the time/petrol in getting it to a pickup locker! I'm very disappointed as I paid for the bags etc upfront and was expecting something more than I ended up with. I have another bag which I won't now be returning. I have had no communications at all from Thrift apart from that the bag was nearing the front of the queue (back in May).
2 augustus 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hi Maz,
Thank you for sharing your feedback with us.
We appreciate how disappointing it is to learn that multiple items were rejected.
Whole bags are typically marked as rejected if items received inside do not align with our current brand and quality acceptance guidelines.
However, you can review more details about your bag by logging into your account online.
If you would like our team to look into this specific bag for you or assist with any remaining unused bags, please reach out to our Customer Support team directly and we will be glad to assist you.
Thrift+ 💚
Super quick service
Super quick service, product better than expected and great communication .. highly recommend 💛
1 augustus 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hi Jonathan,
Thank you so much for the glowing review and recommendation!
We are so pleased to hear that your order arrived super quickly, surpassed your expectations, and that you had a great experience with our communication.
Thank you for supporting our mission to give unloved clothes a new life - we look forward to welcoming you back again soon!
Thrift+ 💚
No longer worth selling quality items on Thrift+
I have been buying and selling through Thrift+ for a few years and until a few months ago I had always been pretty satisfied from both a buyers and sellers perspective…however, about a year or so ago I had a Toast coat that I sent in a bag for resale ‘withdrawn’ and when I inquired about this they said it was in poor condition, this was not the case - as with some Toast clothing it had a slightly weathered look but had been this way since new and had only been worn a couple of times. I was frustrated by this, at the time they didn’t offer a paid return service quiet something that I knew had real value was apparently put into ‘recycling’ who knows where it ended up. I did however carry on selling through them from time to time but when my recent bag came up on listings I saw that only a few items from the bag had been accepted. When I clicked the link to see why the others hadn’t been accepted reasons were vague but included condition and brand. Whilst there was possibly one brand that they have changed and no longer take, three of the items - a brand-new without tags Cos top, A Cos dress, admittedly not new but washed and in good condition, and a virtually brand-new pair of leather Fitflops worn only once all clean in good condition had not been accepted. I paid £9 to have them sent back because I just couldn’t bear them being scrapped. I will not be selling with them in the future as I would rather support charity shops or sell myself online. Such a shame as it seemed like a really good company initially and whoever started the company clearly had good intentions and ran it so well for its initial years.
31 juli 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hi there,
We're sorry to hear that you didn't have a positive experience reselling with us.
We have strict quality control processes in place to ensure that all items accepted for resale meet our standards and are in good condition.
Items may not be accepted if they do not meet our quality requirements or if they are from brands that we do not currently accept.
To help avoid disappointment, we always recommend checking our Brand Checker before sending items to ensure that both the item and brand are eligible for resale with us.
Unfortunately, we are unable to guarantee the acceptance of any item before it is received and assessed by our team.
We try to make this as clear as possible throughout the donation process to help set expectations and avoid disappointment.
We appreciate your feedback and are always looking for ways to improve our service, thanks again for your comments.
Thrift+ 💚
Months of silence, missing items, and no accountability
I sent a bag of clothes to Thrift+ in March, mainly because I wanted to avoid them going to waste and have been feeling some existential dread about garbage heaps and the moldering local clothing banks. That's felt especially misplaced given how this has gone.
Nothing was even uploaded to my account until May.
Once items finally appeared, several from the original bag were simply missing, with no comment or acknowledgement from Thrift+. I'd have happily given those to friends rather than have them vanish into their system unaccounted for.
My most expensive item has shown "upload failed" since May, and no one has made any attempt to fix or re-upload it. A separate item wasn't authenticated until the end of July — nearly five months after I sent it in.
Result: nothing has sold, nothing has been resolved, and customer service simply does not respond. If you're considering sending items to Thrift+ to keep clothes out of landfill, be aware you may lose track of them entirely. I would feel a lot better if I at least knew they were properly disposed of or given away to someone who wanted them!
31 juli 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hi Mary,
We are sorry to hear about this experience.
We have reached out to you directly to request some more information so our team can offer to help further ASAP.
Speak soon,
Thrift+ 💚
Sent 3 bags full of good quality…
Sent 3 bags full of good quality clothing! There were some brand new items included. Only 2 items were listed, goodness knows where the good clothing has gone! I have more items to send however I won’t bother again!
Following on from Thrifts response- out of the two items listed for sale - one item had a small in (which I wasn’t aware of) until it was purposely shown in the photo! I’d rather donate the clothes to a charity of my choice… unworn brand new clothing - not good enough to sell? I’ve never heard of such rubbish!!
8 juni 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hi there,
Thank you for taking the time to leave your feedback.
We appreciate that it is frustrating when only a small portion of the items you sent in are listed.
Every item sent to Thrift+ undergoes a physical assessment, and items are only listed if they meet our accepted brand list and strict quality criteria.
You will be able to review the exact reasons why your other items were rejected directly by logging into your account online. Unaccepted items are handled in accordance with our processing guidelines to keep unloved clothes out of landfill.
If you have reviewed your account and would like more information or further details regarding your specific bags, please get in touch with our Customer Support team and we will be happy to assist you.
Thrift+ 💚
❌ Thrift has gone downhill ❌
Thrift has gone downhill! I've used Thrift since 2022, purchased and sold and had good experiences. I sent some items to sell in 22.03.26 and acknowledged by Thrift on 17.04.26. Many items were rejected, which to me was silly, I requested those items back and had to pay £10 shipping fee.
1 Item was approved and was told selling price to be generated, it has now been 3 months and no update.
It shouldn't take 3 months to generate a price and list the item.
I've raised tickets, they're being ignored. I've also reached out via social media, ignored. This is not okay!
Due to the time elapsed, I'm no longer interested in selling my item via Thrift and wish for my item to be returned ASAP!
If you care to resolve this matter, my ticket number is #107480810.
22 maart 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hi Marie,
Thank you for sharing your feedback with us, and we are truly sorry for the frustration caused by this extended delay.
To give you full transparency on what happened: this item requires a specialist authentication review before it can be priced and listed. We are currently experiencing a backlog in our authentication department, which has significantly delayed processing times for designer and high-end items.
However, we appreciate this lack of update is frustrating and I've requested an update from our team ASAP today.
We hope to get back to you with an update as soon as we can, thank you for your patience.
Thrift+ 💚
Total rip off and disgrace of a business
1 juli 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hi Laurie,
Sorry to read this feedback.
If you have a specific query about an open account or bag, please reach out to our support team and we will be happy to assist.
Thrift+ 💚
For sellers they are awful
Only accept the best condition brands and products, then you hear nothing, then they announce they have sold it at a rock bottom price. Will never use again to sell, there are better options available.
27 juli 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hi Paul,
We appreciate your feedbak.
Thrift+ operates as a fully managed, hands-free resale platform.
Our strict condition standards ensure that buyers receive quality items, while our fee structure covers the operational costs of taking, storing, photographing, listing, and shipping each piece.
To ensure pre-loved clothes find new homes rather than sitting in storage indefinitely, our platform uses automated price reductions over time to shift stock quickly.
Seller credits are calculated as a percentage of the final sale price, which means heavily discounted sales will result in lower payouts but these are only added when items have been on site for a set number of months/ years.
Hope this clarifies.
Thrift+ 💚
They took my designer clothes and gave…
They took my designer clothes and gave me pittance! Do not use this company if you want don’t want to get ripped off 😡
14 augustus 2025
Review zonder uitnodiging
Antwoord van Thrift+
Hi Leigh,
Sorry to hear you have recently been disappointed.
To explain how calculations are made: Thrift+ is built as a completely hands-free service.
We take care of everything—from storage and photography to customer care, packaging, and shipping. Because of the costs involved in running this process, we operate on a tiered fee structure where seller credits are calculated based on the final price an item sells for.
When designer items sell at a heavy discount or after automatic price drop schedules, it can mean the final return to you may be lower than you might have expected.
Hope this clarifies.
Thrift+ 💚
Disappointed seller
I tried to sell clothes on here and it is definitely not worth it.
I had 2 of their large bags full. Between ordering the bags (which you have to pay nearly £5 for) and sending them back, they had changed which brands they would resell. Out of 50+ items, all in good condition, only 6 were put up for sale.
My items sold over the past year for about £32. I was only set to receive £6. I activated my payout (which has to be after you have a balance of £5). I received £5.25.
The idea is so good but if you want any form of profit use vinted or eBay etc.
28 juli 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hi Niole,
Thank you for sharing your experience. Sorry to hear you were disappointed with our service.
We really appreciate your honesty and feedback.
Comments like yours are vital as we work on better communication so our sellers are always informed.
Thrift+ 💚
Not worth the effort poor service glad I didn’t get the chance to fill any bags in the end. £4.50 loss better than lots of expensive gowns!
Poor service. I ordered three bags and waited over 10 days for them to arrive, but they never did. I contacted the company online to ask for help, but unfortunately none of my messages were replied to.
This was my first time ordering from this company, and sadly it will be my last. I’m very disappointed with both the lack of communication and the customer service. If this is how customers are treated when there’s a problem, it’s very concerning.
28 juli 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hi Colette,
Thank you for sharing your feedback with us, and please accept our sincere apologies for the delays both with the dispatches and responses.
This is certainly not the first impression we want to make with new sellers.
We are currently experiencing higher-than-usual inquiry volumes, which has impacted our customer support response times.
However, we want to fix this for you right away.
Please let our team know if we can help resolve now, I've requested more info here today.
Thrift+ 💚
I think this site is awful - stay away
I think this site is awful and I regret sending my items to them. Yes it was ‘easy’ to send them but they photograph them horribly, you earn next to nothing for them (I got 10p for a pristine Whistles dress!) and you can’t claim any money from them until you’ve ‘earned’ £5! Absolute garbage. Steer clear - use Vinted instead!
28 juli 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hey there,
Thank you for being so honest about your experience, we are sorry to hear you were disappointed with the seller fees redeemed.
Seller credits are calculated based on the final sale price after our tiered processing fees, but understand it can be disappointing when you are expecting more.
Thank you for raising this point about how items are presented. We are currently working hard to upgrade our photography and lighting setup so every piece looks as good on screen as it does in person.
We appreciate your feedback shaping the improvements we’re making to our service.
Thrift+ 💚
Everything thrift did was brilliant…
Everything thrift did was brilliant thank you I just had small problem with delivery which was quickly sorted so than you
24 juli 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hi Paul,
Thank you so much for taking the time to leave us a review.
We're delighted to hear that you had a brilliant experience overall and that our team was able to sort out your delivery query quickly.
Thank you for your support and for being a part of our mission to give unloved clothes a new life.
Thrift+ 💚
Eureka!
Why have I waited so long to do this!!...With fires burning all around us and landfill not coping and cost of living crisis this is an absolute no-brainer!...The choice, the service and returns are all first class...go grab yourself a bargain today!
26 juli 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hey Lydia,
Thank you for an inspiring and passionate review!
You’ve captured our mission so perfectly - giving unloved clothes a new life is essential for reducing waste, and making it affordable and convenient at the same time is what we strive for every day.
We are so pleased that you had a first-class experience with our selection, service, and returns.
Thank you for being such a brilliant advocate for sustainable shopping and for supporting us too.
Thrift+ 💚
An easy process
It was hassle free from ordering to receiving the items.
18 juli 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hello Linda,
Thank you so much for taking the time to share your review.
We're delighted to hear that your experience was hassle-free every step of the way
Thank you for shopping pre-loved and assisting our mission to give unloved clothes a new life, we really appreciate your support.
Thrift+ 💚
Never received a penny of a bag full of clothes I sent
Sent them a bag of valuable clothes, they received and listed them and never heard anything again. The small print days if they don’t sell in a certain amount of time they just destroy the items. So I never made a single penny! You have been warned!
10/10/26- Update on my bag of clothes I sent- I have made £1.60. The rest I will never see again, huge regrets would rather have given to charity than this scam company!!
25 juli 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hi Samantha,
Sorry to hear you are disappointed with this service.
To to clarify how unsold items are handled, items are never simply destroyed.
Items are recirculated through our recycling and ethical disposal partners to support our mission of keeping clothes out of landfill.
Our pricing model uses automated discounts over time to give every piece the best chance of finding a buyer. Because seller credits are generated only when a transaction completes, items that remain unsold unfortunately do not generate credit.
We are working on clearer updates so sellers have full transparency on listing timelines and recall options, thank you for your patience and understanding.
Thrift+ 💚
I was so excited!!! NOT
I was so excited to be sending some lovely designer makes to be sold with Thrift.. about £2000 worth. A lot still with labels. Wow what a shocker!! I’ve received about £50, still a few yet to sell but they’ve lowered the price so much I could cry. I would have preferred sending to a charity. Don’t sell on here!!
24 juli 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hi Sara,
We are so sorry to read this feedback and sorry to hear you've been disappointed when the final return payout doesn't meet your expectations.
To share a bit more context on how this works: seller credits are calculated based on the final price an item sells for.
To give items the best chance of finding a new home rather than sitting unsold, prices are automatically adjusted over time. Our tiered fee structure is designed to cover the processing, listing, and storage costs that make this a hands-free service.
We know how much care goes into sending in lovely clothes, and we hope you can understand the importance of keeping fees reasonable in order to keep items moving and generating our sellers income too.
Thrift+ 💚
Thrift+ works
I use Thrift+ to both sell and buy items and the service is excellent.
16 juli 2026
Review zonder uitnodiging
Antwoord van Thrift+
Thank you so much for this review!
We are delighted to hear that you enjoy both buying and selling with us, and that you're having an excellent experience with our service.
Community members like you are at the heart of what we do, keeping the circular fashion cycle going.
Thank you for supporting our mission to give unloved clothes a new life!
Thrift+ 💚
They reject good unworn clothes
They reject good unworn clothes, pay out is rubbish
23 juli 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hi Serena,
We're really sorry to hear that you feel this way.
We know how frustrating it is when items you send in aren't accepted or the payout isn't what you expected.
To be fully transparent, our seller credits depend on the price an item sells for, and our tiered fees help cover the costs of listing and shipping to keep unloved clothes out of landfill.
Every item goes through a physical quality check, and we only accept clothes that meet our current brand and condition guidelines.
We hear your feedback and are always looking at how we can improve the experience for our sellers. If you’d like us to look into your bag details specifically, please reach out to our team - we’re here to help.
Thrift+ 💚
Good idea in principle, but in reality...
I ordered a bag to fill on 8th April, it arrived not long after, but when I booked the Evri pick up of the now full bag, it clearly said Evri would pick up before 5pm. I had to rearrange this 3x because each time Evri announced they'd be there to pick up the parcel at 8pm, when I was out (coincidentally each time!).
I contacted Thrift to rearrange for a 4th time on 14th May and 30th June and have heard nothing from them. A great idea in principle but if I can't send the bag bag, a waste of everyone's time.
30 juni 2026
Review zonder uitnodiging
Antwoord van Thrift+
Hi Philippa,
We're sorry to hear that you haven't had a positive experience trying to return your bag or getting in touch with us recently.
We did experiene an issue with our returns portal and collection services which affected some customers' ability to arrange returns or pickups smoothly. Unfortunately, this was beyond our control, but our team worked closely with the external provider to resolve the issue as quickly as possible.
We are a small team, and we've recently experienced a higher volume of enquiries than usual, which has impacted our response times.
We understand that waiting for a reply is frustrating, and we sincerely apologise for the lack of communication regarding your messages from May and June.
We would love to help you get this bag collected.
I've requested your information now so we can look to help speed this process up for you.
Thank you for your patience and understanding.
Thrift+ 💚
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