ThriveCart Reviews 478

Thrivecart is top in the industry. Great support and has everything you need to succeed.

I had a very positive experience with the support team. Elise was professional, responsive, and handled my issue efficiently. I really appreciated the clear communication and the effort put into resolving the matter in a timely manner. It made the whole process smooth and stress-free. Thank you for the excellent support!

The customer service is top notch and fast! This is one of the best platforms for your business!

Got a spelling error fixed early on a Sunday morning.

Fast response time under 1 hour and solved my issue right away.

ThriveCart has one of, if not the best shopping cart on the market! However, that's not even the best part of ThriveCart. They continue to uplevel and improve their product while taking great pride in being the best. However, the best part of ThriveCart is it's customer service! Their support is the best on the internet in my opinion... I've been a customer for years and they have always been consistently awesome from day one, up to years later! Thank you for being everything you've advertised and more!!!

Their customer service is stellar! I was able to communicate with a human, who quickly solved all my problems and answered all my questions. I was back in business in just a few hours. I am very grateful!

Amazingly understanding and rapid support to what was a complex issue and really stressing me out. Greatly appreciated.

After getting no where with AI messaging, I was offered to send a message to a real person. With this person the issue was resolved quickly. Please keep the real person contact available. It avoids being in a close loop too long. As a vendor, accessing my platform is crucial!

It's a small thing, really. I had a quick technical question and got a reply much sooner than expected. Small things, added together, build great companies.

Edit: Instead of trying to solve the problems listed, they tagged the review as defamatory to take it down, which, fortunately, was not seen as such by TrustPilot. Besides the issues listed here, we're also waiting a month for a solution regarding a bug which doesn't allow us to refund accounts.

Every update is to make the experience worse instead of bringing new features, such as a simple "rebill now" button when payments fail. Payment frequencies aren't followed, leaving some clients to get charged A YEAR after the last failed rebill, charging accounts that were already cancelled, charging payments 2x, and not reflecting some failed payments, only showing them after the account is already autocancelled due to multiple failed rebills. For each of these issues, it's always blamed on the payment processor, requesting the CEO to go and manage everything personally, without the team being able to do so.

Two years ago, it had a bug with ghost subscriptions, where clients got billed for multiple duplicate subscriptions, and we couldn't even see anything on our end of the dashboard. After a lot of back and forth, the bug was found and fixed.

The bug has now reappeared with multiple accounts, some that were already escalated before and the ghost subscription remained active instead of being cancelled, and we can't even fix it. Before, as an account manager, I was able to solve issues quickly with the team, but now the CEO has to generate a support code from the main account for every small operational issue and bug we encounter, making it impossible to handle anything, even when we're trying to solve bugs ThriveCart created, which were already supposed to be solved! This is a new update, which has only made solving issues a nightmare.

If you're a small business owner without even an assistant to manage your business, it's the only case in which it would be feasible to use ThriveCart (if you're open to solving the other issues it has). If you want to move that responsibility to someone else on your team, it won't be possible; they'll need you to solve every small bug and operational issue.

Je vais vous montrer ce que vous achetez quand vous achetez thrivecart. Des excuses pendant 5 mois pour corriger un bug qui prend 5 minutes à corriger.

Allez sur le site
centre hypnose nice fr
puis sur l'onglet stage et hypnose rapide
Et tentez d'acheter le stage du 22 au 24 avril. Cela tourne en boucle comme vous allez le voir et il ne se passe rien.

5 mois que cela dure. Je vous laisse mesurer l'impact que cela a sur mes clients.
Thrivecart s'excuse sans arrêt depuis 5 mois en disant "Nous sommes désolés et nous comprenons votre frustration".

Non, ils ne comprennent rien et la réalité est que ça ne les touche pas une minute. S'ils comprenaient, ils auraient corrigé.

J'ai travaillé dans l'informatique et je leur ai même dit "donnez-moi accès aux sources et je vous le corrige en 5 minutes montre en main".

Je vais demander à chacun de mes clients de venir partager leur expérience avec thrivecart et les conséquences que cela a eues pour que vous compreniez mieux ce que vous risquez d'acheter.

It is 11:59pm CST and my customer service agent was up and on it. Quick replies and providing me the straight instructions on what I needed to do to regain access to my account. It did not take long at all. I provided him with the requested documents and was able to log into my account. I couldn't even believe I would be able to get help this late at night. I truly appreciate Errol and ThriveCart for providing outstanding customer service in the middle of the night!!! Lifetime customer here.

I had login problems and the team reached out to me very quickly and offered help. Thank you so much!

I had made a purchase to upgrade to Learn+ and after a day it wasn't in my account. So I reached out to support. I received a fast reply with an immediate fix. They were nice and supportive!

As a marketer, I absolutely would not recommend ThriveCart. I purchased their product using a special "split pay" promotion, which I realized too late requires keeping the *entire* $495 as a hold on your account in addition to monthly payments.

When I reached out to ThriveCart telling them that this wouldn't work, and that I wanted to cancel my account, I kept getting responses from "Edgar" telling me,

"We're unable to proceed with canceling the account from our end. I know that may not be the answer you were hoping for, and I'm really sorry for any frustration this may cause."

I'm not even asking for a refund, just a cancelation, and they can't even tell me why I cannot just cancel my account. And I'm still not sure I actually got a human in any of these interactions.

I will NEVER recommend this software solution for any of my clients ever again. Absolutely abysmal experience and I'm not sure what the heck they're thinking, but hopefully my review will help others stay away.

The ThriveCart support team was very responsive and helpful. I was impressed by their willingness to resolve a challenging problem (which was my fault).

Absolutely happy about the quick and friendly support on Sunday! Thank you very much! Irena

ThriveCart just works and I love that. Although, whenever there is an issue, help is there fast, competent and client-friendly. Thank you so much.

The platform is really intuitive and easy to use. I have tried several platforms, but this is the easiest. The service is over the top. Nowhere have I gotten so much help, so fast, whenever I have a question or problem.