Feels like they overpromise in their ads and underdeliver. So clunky and painful to get started. None of the features appeared in my dashboard. AI customer service bot responds until you reach a dead... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Customer service is relatively non existent. After posting to the AI chat bot who could not answer my questions lead to nothing more than an email saying it would be passed to a live person, I paid... Toon meer
Bedrijf heeft geantwoord
SamCart makes getting your digital products ready for sales as easy as it can be. Streamlined processes for creating sales pages, landing pages and even entire digital products like e-books and course... Toon meer
Bedrijf heeft geantwoord
So far I love SamCart. The program itself is relatively easy to use and the price reasonable. When I've had issues customer support has been fantastic, quick, helpful and patient. Patricia F. was s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your idea → AI builds it → You sell it. SamCart is the AI-powered eCommerce platform where AI writes your sales pages, designs your products, and generates your content, so you can launch faster and sell more without doing all the work yourself. Over 75,000 businesses have used SamCart to process more than $6 billion in sales. Whether you're launching your first digital product or scaling to eight figures, SamCart's high-converting checkout, 1-click upsells, and built-in revenue recovery tools help you make more from every customer. Stop juggling six different tools. Let AI do the work. Get a free trial to SamCart today, ...
Contactgegevens
3200 Gracie Kiltz Lane, Ste 400, 78758, Austin, Verenigde Staten
- samcart.com
3,8
Goed
340 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Patricia is fantastic
Patricia is fantastic, patient, knowledgeable and simply the best!!!!!
10 april 2026
Review zonder uitnodiging
Overpromises and underdelivers
Feels like they overpromise in their ads and underdeliver. So clunky and painful to get started. None of the features appeared in my dashboard. AI customer service bot responds until you reach a dead end and it sends the problem to a human. Add ons that they say are add ons like typeset aren't actually add ons and require a second paid subscription. Just seems really clunky. Pretty much wasted a day trying to even access the bloody features. On a positive - the AI content creation bot is VERY good.
9 april 2026
Review zonder uitnodiging
Antwoord van SamCart
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
We understand how frustrating it can be to spend a full day navigating onboarding challenges, encounter missing dashboard features, and discover unexpected subscription requirements for add-ons like Typeset — and we sincerely apologize for that experience.
Could you please contact us directly at support@samcart.com with the subject line 'TrustPilot - Assistance' and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would love to better understand how we can improve our product to better serve you and future entrepreneurs.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Don't Buy into Brain Moran Business…
Don't Buy into Brain Moran Business opportunity as Sam Cart, Creatoru.com
Brain Moran has no Integrity and Very Dishonest and Scammer, I Ernie Ramos Bought into Sam Cart Business Opportunity on December 29.25 the Business Opportunity was Very difficult and very complicated to use not user friendly, and support was not available, then on January 12.26 I Requested for a Full Refund of $349.00 well within the 30 day Refund Policy, Brain Moran to this day Never email me and no response no communication, well pass more then 90 days, Brain Moran Very Dishonest, Brain Moran is Slick Talking Salesman and Internet Scammer...
29 december 2025
Review zonder uitnodiging
Antwoord van SamCart
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
We understand how frustrating it must be to feel that your refund request has gone unaddressed, and we sincerely apologize for the lack of communication you've experienced regarding your $349.00 refund.
Could you please contact us directly at support@samcart.com with the subject line 'TrustPilot - Assistance' and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would appreciate the opportunity to review your account further and make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Patricia from support is very helpful
Patricia is very helpful, always replies and answers my questions. I don't have to wait days or weeks for a reply.
31 maart 2026
Review zonder uitnodiging
Antwoord van SamCart
Thank you so much for your kind words Abel! It's wonderful to hear that Patricia has been such a reliable resource for you — knowing you can get answers quickly without long wait times makes such a difference when you're running a business. We're so glad her responsiveness has made your experience with SamCart a positive one, and we'll be sure to pass along your kind words to her!
Your feedback motivates our team to continue to serve amazing entrepreneurs like yourself. We can't wait to watch your business continue to grow on SamCart!
If there's anything else we can assist you with, please don't hesitate to reach out via support@samcart.com.
One year later: surprise charges!!!
I purchased $7 course March 2025. Had access to the course for whole year. Now in March 2026 big surprise! They tried to take out of my card $239. Luckily I changed my card details since my purchase and they couldn’t take money out. Inside my account there was no ‘future payments’ visible, no timing explanation of how long I had access to this course, no warnings in any shape or form of renewal approaching, no clear written information that I would be charged in 2026 while I was purchasing in 2025!!!
I now will avoid doing ANY business with this company forever!!!
Do not trust their marketing “discounts” as they come for you a year later! Quite unlawful way to do business! I have screenshots to prove.
25 maart 2026
Review zonder uitnodiging
Antwoord van SamCart
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
We understand how frustrating it must have been to encounter an unexpected charge without clear visibility of renewal terms or advance notice in your account.
Could you please contact us directly at support@samcart.com with the subject line 'TrustPilot - Assistance' and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would appreciate the opportunity to review your account further and make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Scammed- company took hundreds for no service
I got a $239 charge, no idea who this company is and they are no responding to be but creatoru by samcart contested my credit card dispute and they charged me even though I did not agree to charges and did not get any product!
Scammed me out of my limited funds and will respond to my bank but not to me.. do not trust them.
20 november 2025
Review zonder uitnodiging
Antwoord van SamCart
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
We understand how frustrating it must be to see an unexpected charge and feel like you haven't received a response to your concerns.
Could you please contact us directly at support@samcart.com with the subject line 'TrustPilot - Assistance' and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would appreciate the opportunity to review your account further and make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Updated, Samcart Tech support Resolved Issue
Customer service is relatively non existent. After posting to the AI chat bot who could not answer my questions lead to nothing more than an email saying it would be passed to a live person, I paid for live chat support. That was a week ago. I got an email from a support person and four days later I still don't have resolution or a response saying that the issue is being worked on. What exactly am I paying for?
Update 3/4 Tech support came to the rescue and resolved the issue I was having. They were very professional and apologetic about their slow response time. Let's move forward.
24 februari 2026
Review zonder uitnodiging
Antwoord van SamCart
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
We understand how frustrating it must be to wait over a week for support resolution, especially when you've invested in live chat support.
Could you please contact us directly at support@samcart.com with the subject line 'TrustPilot - Assistance' and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would appreciate the opportunity to review your account further and make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
poor developer experience. avoid if you care about your data accessibility
API key is not available to get - you have to email them.
Fair enough - but after 4 working days no reply at all - just a useless bot message.
This is blocking serious development work and means your data is not accessible at all.
19 februari 2026
Review zonder uitnodiging
Antwoord van SamCart
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
We understand how frustrating it must be to wait days for API access without receiving a response, especially when it's blocking your development work.
Could you please contact us directly at support@samcart.com with the subject line 'TrustPilot - Assistance' and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would love to better understand how we can improve our product to better serve you and future entrepreneurs.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Great service and support
Great service and support. I highly recommend the support team.
13 februari 2026
Review zonder uitnodiging
Antwoord van SamCart
Thank you so much for your kind words! We're thrilled to hear that our support team has made such a positive impact on your experience. Knowing that you'd recommend them means the world to us – they work hard to ensure every SamCart user feels supported and empowered.
Your feedback motivates our team to continue to serve amazing entrepreneurs like yourself. We can't wait to watch your business continue to grow on SamCart!
If there's anything else we can assist you with, please don't hesitate to reach out via support@samcart.com.
Samcart support is outstanding
The support staff at Samcart was nothing short of amazing, going above and beyond to listen to my concerns and always more than willing to solve my issues. Truly top notch!
4 februari 2026
Review zonder uitnodiging
Antwoord van SamCart
Thank you so much for your kind words! We're thrilled to hear that our support team has made such a positive impact on your experience. Knowing that you'd recommend them means the world to us – they work hard to ensure every SamCart user feels supported and empowered.
Your feedback motivates our team to continue to serve amazing entrepreneurs like yourself. We can't wait to watch your business continue to grow on SamCart!
If there's anything else we can assist you with, please don't hesitate to reach out via support@samcart.com.
My experience with responding to my…
My experience with responding to my email was not only efficient …it was with sincere service to assist…Patricia F was nothing less than AMAZING!! Very much appreciated 10/10
3 februari 2026
Review zonder uitnodiging
Antwoord van SamCart
Thank you so much for your kind words! We're thrilled to hear that Patricia F. provided you with such amazing service and made your experience so efficient and supportive. It's wonderful to know she went above and beyond to assist you—that's exactly the level of care we strive to deliver to every SamCart user.
Your feedback motivates our team to continue to serve amazing entrepreneurs like yourself. We can't wait to watch your business continue to grow on SamCart!
If there's anything else we can assist you with, please don't hesitate to reach out via support@samcart.com.
Over promised and under deliver
Over promised and under deliver. Bought SamCart and built my 1page sale funnel. Set up custom SSL and every is configured but they don't provide tech support to do their job on the back end for my custom URL to work. When I reached tech support, all I got is generic AI message and putting in queue.
3 februari 2026
Review zonder uitnodiging
Antwoord van SamCart
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
We understand how frustrating it must be to encounter issues with your custom SSL setup and not receive the hands-on technical support you needed to get your funnel live.
Could you please contact us directly at support@samcart.com with the subject line 'TrustPilot - Assistance' and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would love to better understand how we can improve our product to better serve you and future entrepreneurs.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Missing a lot of core features
While I will admit that Samcart has some great features - funnels, upsells, responsive live humans for customer service with great communication skills - overall, this service has caused me a lot of headaches.
I have found that there are many CORE FEATURES lacking that cause major issues for me. Tons of bugs in their page building features - things that cost me money like checkout buttons with no colors and only borders (bad UI), no way to send out manual emails to your customer list (must import to a third party platform manually, such as Mailchimp), and if you plan on doing something like automated cart abandonment follow-up, be prepared to use tons of complicated tech and multiple third-party setups to make it happen. In short: it is not as straightforward as they market.
Speaking of marketing, I have caught them in a marketing LIE through their paid ads claiming their AI can write the copy on your sales page, design it for you, and all these magical things in only SECONDS. I asked their customer service multiple times how to do this, and they said it wasn't possible, effectively misleading new people to sign up. Be aware. I was highly disappointed in their lack of integrity.
Finally, I moved to Samcart from Payhip. While the checkout process is much more robust and I appreciate the ability to upsell, cross-sell, add order bumps, etc. it has much to improve in its reporting functions. Payhip is much more simple in the checkout process but at least it offers built in VAT (Samcart adds it to the final checkout price, making customers complain to me about the surprise total), reporting on Samcart does not include fees nor refunds from third parties such as Stripe, and I have to manually calculate the VAT, refund adjustments, and fees that belong to Samcart vs other platforms I use. In short: it is an accounting nightmare prone to human errors and missing information. Even more basic platforms have these features. Seriously concerning, Samcart!
For as much as Samcart charges and how much effort they put into marketing, I believe they need to stop focusing on constantly adding shiny new features and improve their core features. I am also disappointed in their lack of integrity catching them in full-on lies in their ads and under-delivering.
On a positive note, their customer service is amazing (but I pay for live chat, otherwise you have to wait a while for answers by email) and I really like the options on their checkout pages.
In summary - there is much to be improved in very important areas like accounting features, email features and integrations, and not overpromising what they cannot deliver. Their #1 goal is getting more clients over integrity of the product. Use at your own discretion.
27 januari 2026
Review zonder uitnodiging
Antwoord van SamCart
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
We understand your frustration with the reporting capabilities and feature limitations you've encountered.
Could you please contact us directly at support@samcart.com with the subject line 'TrustPilot - Assistance' and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would love to better understand how we can improve our product to better serve you and future entrepreneurs.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
SamCart is NOT ready for physical subscriptions
⭐️⭐️ Two Stars – Not Ready for Physical Product Subscriptions
SamCart may work well for digital products, but if you sell physical products with subscriptions, proceed with extreme caution.
We are a Top 100 Small Business in the United States, and we migrated to SamCart expecting a streamlined, scalable subscription experience. Instead, this switch caused months of operational disruption due to fundamental limitations with physical products.
The most serious issue was shipping on subscriptions. SamCart charges shipping per product on every rebill, rather than once per order. What should have been a single $7 shipping charge per cycle was instead applied to each item in the subscription, resulting in customers being overcharged by $20+ per cycle. This directly impacts customer trust and retention.
The “solution” provided by support was a workaround requiring duplicate versions of every product:
• One product with shipping enabled
• Another with shipping disabled for order bumps
This is not scalable for a real physical-goods business.
Even more problematic: once a customer purchases a product, that product becomes locked and cannot be edited. Any issue with pricing, shipping, or subscription logic requires duplicating the product and creating an entirely new one just to fix mistakes. This leads to product sprawl, operational confusion, and unnecessary risk.
Customer support was also slow and not particularly helpful, with long response times and no clear ownership of the problem. We were told the system was “being tested” while customers were actively being overcharged.
This transition hurt our business for several months until we were able to unwind the setup and move back to Shopify, where shipping logic works correctly, subscription products are editable, and fulfillment and checkout live in one system.
SamCart has potential, but it is not production-ready for physical product subscriptions. If you sell supplements, consumables, or any recurring physical goods, this platform still has significant growth to do.
27 januari 2026
Review zonder uitnodiging
Antwoord van SamCart
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
We understand your frustration with the shipping logic for physical product subscriptions and the challenges it caused for your business.
Could you please contact us directly at support@samcart.com with the subject line 'TrustPilot - Assistance' and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would love to better understand how we can improve our product to better serve you and future entrepreneurs.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Very difficult to use and get support
Very difficult to use and get support. Perhaps the support would be better someday, but not now.
9 januari 2026
Review zonder uitnodiging
Antwoord van SamCart
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
Could you please contact us directly at support@samcart.com with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
SamCart removes the tech headaches and streamlines selling digital products. A++
SamCart makes getting your digital products ready for sales as easy as it can be. Streamlined processes for creating sales pages, landing pages and even entire digital products like e-books and courses are available with step by step instructions by the founders and team. I have launched my first digital product and made dozens of sales in. my first few weeks. The buyer experience is quick and seemless with upsells ealily integrated. A++ experience for myself and many others I have spoken with
10 januari 2026
Review zonder uitnodiging
Antwoord van SamCart
Thank you so much for your kind words! We're glad to hear that you have had such a positive experience with us, and SamCart is helping power your business. Your feedback motivates our team to continue to serve amazing entrepreneurs like yourself. We can’t wait to watch your business continue to grow on SamCart!
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@samcart.com.
So far I love SamCart
So far I love SamCart. The program itself is relatively easy to use and the price reasonable. When I've had issues customer support has been fantastic, quick, helpful and patient. Patricia F. was super amazing. For me Customer service trumps price any day in my decision making and SamCart does that well in addition to everything else. Loving it.
5 januari 2026
Review zonder uitnodiging
Antwoord van SamCart
Thank you so much for your kind words Melanie! We're glad to hear that you have had such a positive experience with us and SamCart is helping power your business. Your feedback motivates our team to continue to serve amazing entrepreneurs like yourself. We can’t wait to watch your business continue to grow on SamCart!
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@samcart.com.
hilariously over rated
The biggest barrier to any piece of software is support. Basically simply knowing how to use the platform to actually accomplish the thing you set out to do, and the entire reason you’re even with the company to begin with.
The problem then with Samcart is they have very general help guides that almost never actually help you accomplish the task at hand. Then they offer dedicated live help at a small upcharge which sounds great but is no where to be found.
When you email support, you get an Ai bot responding with the same garbage non-answers.. just more articles.
The way they keep you going is is with motivational videos telling you how easy it is and how Samcart is the best thing since sliced bread…
The biggest annoyance is the lack of customization.. it’s abyssmal… as a funnel builder, this alone was enough for me to opt out.
22 december 2025
Review zonder uitnodiging
Antwoord van SamCart
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
Could you please contact us directly at support@samcart.com with the subject line 'TrustPilot - Assistance' and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would appreciate the opportunity to review your account further and make things right.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Excellent customer service from support team
I faced a technical issue that I needed immediate fast action on and I had a wonderful experience with the team.
They took my problem very seriously and resolved within a short space of time. Highly recommend.
19 december 2025
Review zonder uitnodiging
Antwoord van SamCart
Thank you so much for your kind words Catherine! We're glad to hear that you have had such a positive experience with us and SamCart is helping power your business. Your feedback motivates our team to continue to serve amazing entrepreneurs like yourself. We can’t wait to watch your business continue to grow on SamCart!
If there’s anything else we can assist you with, please don’t hesitate to reach out via support@samcart.com.
My subscription was paid and I'm still…
My subscription was paid and I'm still being requested to place my card. I don't understand why I haven't receive access to my account.
23 januari 2025
Antwoord van SamCart
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
Could you please contact us directly at support@samcart.com with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request!
We would appreciate the opportunity to review your account further and make things right. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
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