Thxsilk Reviews 

I ordered from THXSILK (THXDE31396-26) and I never received my order. Don’t trust and avoid this company. I’m pregnant and I’m always at home and nobody ever called me or rang the doorbell. This company will ship the products with no signature required upon delivery and then they can’t even show you a proof of delivery.

They promised me a refund but again they can’t be trusted because I never received the promised refund, which is illegal.

I advise everyone in the same situation as me to contact the consumer protection office in your country.

I will also talk about this scam company on TIKTOK

Very very bad experience

Der Postweg von China dauert etwas länger, die Paketverfolgung kann nur über eine chinesische Seite gemacht werden, die eine Registrierung fordert.
Schlussendlich ist das Paket aber mit etwas Geduld gut angekommen.

Alles bestens gerne wieder

Ausgezeichnete Qualität, schnelle Lieferung

I like product and quality. Delivery service was also ok.

Huge scammers, the experience is a nightmare from beginning to end, they WILL lose your package and then send you through 1000 hoops for a refund. Avoid it like the plague.

Sehr schöne Qualität ...immer wieder gerne

Die vom Anbieter angegebene Lieferzeit lag bei 7–10 Werktagen; tatsächlich traf meine Bestellung jedoch erst nach 19 Tagen ein. Es handelte sich bereits um meine dritte Bestellung. Schon bei der zweiten Lieferung kam es zu Verzögerungen, zudem ließ die Qualität der Ware (China Export) spürbar nach.

Paradoxerweise hatte ich damals die teuerste Seidenvariante gewählt. Dennoch wirkte die Faser matt, weniger glatt und wies keinen der für hochwertige Seide typischen Glanz auf – die Stoffstruktur war insgesamt deutlich anders. Gerade bei einem Kissenbezug sind diese Eigenschaften jedoch entscheidend, um den gewünschten Beauty- und Kühleffekt zu erzielen.

I purchased a 22 momme silk sheet set expecting durability and quality consistent with that weight of silk. Unfortunately, within just a few weeks of normal use, the fabric began pilling and showing visible signs of wear. This is not what I would expect from 22 momme silk, which is typically marketed as long-lasting and resistant to this kind of damage.

I contacted customer service immediately, but because I reached out on day 31, just ONE DAY outside their 30-day window and they refused to offer a replacement or refund. Instead, I was given a promo code toward another purchase, which doesn’t address the underlying quality issue.

Given the price point and advertised quality, this experience is disappointing. A product like this should hold up far longer than a few weeks, and customer support should take reasonable concerns like this seriously, especially when the issue arises so quickly after purchase.

I would recommend NOT purchasing or supporting this company. There are far too many others with much better customer service and quality products

THX Silk seems to be a brand by manufacturer Taihu Snow Silk who messaged me in 2020 as a potential supplier for my business. I make all of my silk accessories in house so let them know I wasn't looking for a supplier. Imagine my surprise when I find Taihu Snow using my own images on their Alibaba page in 2026. Clearly not a company to be trusted if they ignore copyright and intellectual property so blantantly.

Edit: Thank you for the response but I’m afraid this lacks any real resolution and comes across as nothing more than PR fluff. Please provide a suitable email for me to send you more details only if you intend to actually provide a suitable resolution, otherwise I will assume there is no intent to take any accountability for the damage brands like yours do to small, honest businesses.

Further edit: I messaged THX silk as they suggested in their reply in April. It is June and I have not received a reply. As I suspected, THX do not care at all about the damage they do to small businesses.

Edit July 2026: THX silk have since emailed me to assure me they were no longer using my images. A quick search of their Alibaba page showed a further three uses of my photos. THX has at no point apologised so I can only assume they support copyright infringement and profiting from my work from this continued use. I'd suggest any company willing to profit from the work of a small business has to be devoid of any morals whatsoever.

Schnelle Lieferung

Super gute Ware.
Angenehmer Schlafkomfor.
Mein Haar (Natur Locken) haben keinen Fizz mehr!

Versand aus Bremen, Retourenadresse nach Californien, für schlappe 45€...lächerlich & unglaublich unverschämt.

I purchased Silk Pillowcase, which was advertised as "100% Mulberry Silk". However, the product arrived with significant quality and material defects, highly mismatch from description: The fabric has static electricity and friction, which won’t happen on 100% silk. And the material has irritated my skin. The item has a pungent acidic chemical smell as I open the package, making it unsafe to use as bedding.
I contacted the merchant immdeiately for refund, but they have since been completely non-responsive. The merchant failed to provide a product that matches the description and refused to provide after-sales support

I have not purchased anythign from them yet, however I looked at their reviewws on their website and they say they have 5.0 stars on their sleep caps out of 64 reviews, yet the pages of the reviews are the exact same scripting only with different names. For instance, Stephanie said--"I bought this for my daughter and she loves wearing it to bed. She finds it’s comfortable and her hair is less frizzy and greasy the next day" and then Joyce said the exact same thing "I bought this for my daughter and she loves wearing it to bed. She finds it’s comfortable and her hair is less frizzy and greasy the next day." All they ahve done is copy and pasted reviews with different folks names.

Bought a set off of their Amazon page, which is ran by THXSILK NOT a 3rd party seller. When I reached out to customer support from Amazon, THX SILK replied that I needed to reach out to the 3rd party seller and NEVER got a response back after several emails sent. This company will not reply to your customer service requests, and the sheet was defective and ripped in two places. I do NOT recommend buying from this company.

High quality silk products. No hidden transport costs or customs fees. Delivery takes a while but its worth to wait.

Hände weg. Versand klappt nicht, Kundendienst nicht zu erreichen. Erst nach Geldrückforderungsversuch über Paypal kommt ein keineswegs zufrieden stellender Kontakt mit dem Kundenservice zustande. Paket ist nach über 3 Wochen nicht angekommen, Zustellfirma hat Ware ebenfalls noch nicht erhalten. Stornierung nicht möglich. Rückgabe auf eigene Kosten erst möglich, wenn Paket angekommen wäre. Absurd.

Muyy suave, me encanta