Thxsilk Reviews 

Muyy suave, me encanta

Dear Silk Team,
I hope you are well.
We recently received an order for the 25 Momme Premium Luxury 100% Mulberry Silk Fitted Sheet (Pearl White, 180x200+30cm) for a total of €280.00.
After completing our order, we noticed that the exact same product is currently available on Amazon for approximately €100 less. This price difference is quite significant and honestly unexpected, especially when ordering directly through your official store.
For your reference, you will find our order confirmation included below in this email, and we have also attached screenshots from Amazon showing the lower price.
We chose to purchase directly from you because we value brand quality and customer relationship. However, such a large price gap is difficult to understand.
Could you please clarify this pricing difference?
We would greatly appreciate either a refund of the price difference or a store credit voucher.
We are currently planning to purchase additional silk bedding (duvet cover and possibly pillowcases) in the coming months, and we would be very happy to continue ordering directly from you if we can resolve this matter fairly.
Thank you very much for your assistance. We look forward to your reply.

Very nice feel, but has a small hole in it. I reached out to customer support asking for a small scrap of matching fabric so I can patch the hole. After a week delay, I finally get a response thanking me for my "continued loyalty to their brand" but also saying they don't have any fabric scraps or repair materials for their products. I have no doubt they have an abundance of suitable scraps they would otherwise throw out that could be mailed along with a letter apologizing for their attitude. If they will not assist their customer in repairing their "luxury" product, then they're viewing their product as disposable and have immediately lost my loyalty to their brand. Had I known they wouldn't even make a token effort to help a customer continue their enjoyment of the product, I would never have purchased from THXSilk in the first place!

J’ai commandé une housse de couette sur ce site cependant elle n’est pas arrivée, alors que depuis samedi 21 janvier 2026 elle est indiquée comme ayant été livrée. J’ai envoyé un mail qui est resté sans réponse. Il est impossible de les joindre et la commande n’a pas été livrée. Je vous déconseille fortement de commander quoi que ce soit sur ce site.

The company sells definitely fake silk. I bought more times on this site Silk Bed linen.
I washed it according to the label instructions, but the fabric still unfortunately broke.

Gift never arrived - tracking link did not work- Customer service non existent-
Do not do business with this company!
I ordered a gift (silk pajamas for $151) on 12/15/25. Never arrived.
Tracking link provided did not work.
You cannot get through to anyone, and the customer service number I found goes to a ANSWERING MACHINE for this company!
I opened a dispute with my credit card company on 1/19/26.
THEN, ThXsilK quickly notified me via email, that they are “unable to issue credit due to the pending dispute” and went on to say, “You need to call your credit card company to close the dispute before we can credit”.
I did do that on 2/4, and guess what- still no credit! The WORST company I’ve EVER dealt with!
-(Oh, and DONT address me as “ Hi Dear” when you email me. It’s unprofessional and sounds ridiculous.)
I don’t have time for this- Just give me my damn refund!

First of all, for a Long time I didn‘t know where my Package was. the Package csme. I ordert 2 travelneckpillows, one is perfect, but the other one : It was sewn incorrectly, so it can’t be closed at the front. Sending it back and waiting again — with another huge CO₂ footprint from shipping it halfway around the world — just wasn’t worth it to me.

Stay away from this company. Ordered a pillowcase on December 10th and never received it, a pillowcase! After 40 days I asked for my money back after my item was clearly lost in the mail and was told to wait a couple more days to ensure my package was actually lost. Insane and the package never came. Every week I asked for updates and all they would do is copy and paste shipping updates from the tracker, which can be done without customer support. Spend your money elsewhere

Beware ordering from this company. When I placed my order they stated 7-10 days for shipping. I just check the tracking number they sent me and it's going to be 4-5 months! Can't say anything about the product quality.

Every thing was good

Ich liebe meine neuen Seidenprodukte von THXSILK! Die Qualität fühlt sich unglaublich angenehm an und der Service war wirklich top. Der Versand war schnell und die Verpackung sehr hochwertig. Werde ganz sicher wieder bestellen.

Great products, customer service and on time drlivery.

The products are of great quality. I had ordered from them before. The products were delivered promptly and in perfect condition. I would recommend the company to family and friends.

Its Shops feeling to sleep

Kaufe immer wieder gerne, die Qualität ist bestens, die Seide extrem angenehm, verschenke die Produkte auch gerne- werde dann sofort nach dem Shop gefragt.

Super Qualität, schon mehrfach bestellt

Ich habe meine neuen Seidenkissenbezüge bei THXSilk bestellt, weil ich gesehen habe dass sie im Gegensatz zu anderen Shops auch 22 und 25 Momme Seide anbieten. Die Qualität ist tatsächlich sehr viel besser und ich habe durch einen Gesamtpreis für einen Doppelpack plus Rabattaktion sogar weniger bezahlt als sonst immer für meine 19 Momme Seidenkissenbezüge.
Auch Zahlung und Versand war unkompliziert. Ich werde Seidenprodukte jetzt nurnoch dort bestellen.

Fast delivery. Very nicely packaged.

It took a long time till delivery. No one told me before. At least the prodokt was satifying. Thanks.

Schlecht genäht,überall sind die Fäden zu sehen. Werde nicht nochmal kaufen.