I read a lot of reviews of this company before purchasing from them, so I was very disappointed at how things turned out. Their customer service is slow and frustrating, especially if you have a prob... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fast delivery…. Easy to set up. I am a patient with lymphoedema in my chest wall after cancer treatment. For the first time, I tried using this tape by myself; easy to apply, good quality…After seve... Toon meer
The mustache tool is exceptionally well made and of high quality. However, it is very, very similar to another thysol tool having a non-slip point for a better grasp. The one I mistakenly ordered had... Toon meer
Bedrijf heeft geantwoord
Great, fast postage, very responsive but if you’re considering buying the FASCIQ® Sports Cupping Set – Trigger Point Cups DO NOT WASTE YOUR MONEY, THEY ARE 100% USELESS! The only reason they lost... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since August 2024 we have moved to a different review platform. Please find our current ratings at our website. See you there!
Contactgegevens
1 Seib Road, 4562, Eumundi, Australië
- 0411129759
- info@thysol.com.au
- thysol.com.au
4,0
Goed
253 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Great customer care
The package was indeed addressed incorrectly which created a bit of a chaos and a monthly delay in delivery. In spite that, the team of Thysol was the most helpful and offer to resend the whole order in case the packed will be lost. The products are high quality so I will repeat my in the future.
23 februari 2024
Review zonder uitnodiging
Price and delivery very good
10 februari 2024
Send to wrong address…
I can’t write anything about the product because I still didn’t receive my order (it’s been nearly a month, hence 2 stars). When I finally contacted NZ post, I’ve learned that the package was addressed wrong so it couldn’t be delivered (I’ve checked my order and it’s a correct address there, so not sure what happened). Apparently they’ve managed to find the package but I’m still waiting…
15 januari 2024
Antwoord van THYSOL Australia
Hi Danka, Thank you for taking the time to leave a review. As we see in your latest review, we're happy that we were able to solve this issue for you. Again apologies for the delay.
Petite packaging and items
Petite packaging and items, quick interstate delivery, cheers
17 december 2023
Great product
Great product. Well made and fast delivery. Cheaper than the name brand but just as good
10 december 2023
Good product but I emailed for help and…
Good product but I emailed for help and advice about another product available but received no reply after two attempts. Probably won’t use the company again.
31 december 2023
Review zonder uitnodiging
Antwoord van THYSOL Australia
Hi, we are sorry to hear that you didn't receive a reply from us. We must have missed your emails. We'd be happy to help you if you give us a call at 0411 129 759. As you can see in all the other reviews, most of our customers are very happy about the service we offer!
Regards,
Laura from THYSOL Australia
Great high quality product
Great high quality product. Fast postage & excellent customer service.
12 december 2023
Wrong colour
I ordered 6 x Beige Kineisology tape and was delivered blue.
27 november 2023
Review zonder uitnodiging
Antwoord van THYSOL Australia
Hi Phillip my mistake. My sincerest apologies if you call me on 0411129759 and we can organize an exchange or are you able to use the blue? Regards Tony
Awesome quality products
9 december 2023
Review zonder uitnodiging
Incredible shipping and communication…
Incredible shipping and communication and the products are fantastic
3 november 2023
Fantastic results
The service was fast and the actual results obtained by using the tape were fantastic.Highly recommended
1 november 2023
Review zonder uitnodiging
It's always easy, great quality and value
I always have a great experience ordering with them. Easy ordering, efficient, clear. Never a problem and the quality is fabulous.
10 oktober 2023
Enjoying the products I purchased but…
Enjoying the products I purchased but can’t justify the price for the stainless steel tool, but love the concept and functionality they offer
29 oktober 2023
Review zonder uitnodiging
Kinesiology Tape
Fast shipping. Only 4 stars because the product caused red marks on my skin
11 oktober 2023
Review zonder uitnodiging
Antwoord van THYSOL Australia
Thank you for your honest review Cathy. Even though our tapes are made from medical grade cotton with a hypoallergenic adhesive, they do sometimes cause redness or irritation. Would you mind sharing more details with us? You can do so by emailing us at info@thysol.com.au
Late but good
Haven't received it. Don't expect a good rating if you ask for it before receipt of goods. Goods should have arrived yesterday.
PS. After receipt.. Very happy with product. Works as expected.
21 oktober 2023
Antwoord van THYSOL Australia
Sorry to hear you received it so late! We send out these requests well after your order was placed, so we expect your order to be delivered by Australia Post by then. Your order was placed and shipped on the same day, October 12. Unfortunately we have to rely on parties such as Australia Post for timely delivery. We hope you understand that. I see your parcel was delivered on the 23rd, which is not the 3-5 days that Australia Post gives off as a timeframe. We do apologise for that.
Took a while to despatch and reach me…
Took a while to despatch and reach me but product very good and worth the money.
17 oktober 2023
Quality products & great service
Quality products & great service, goes that extra step to help customers.
24 juli 2023
Review zonder uitnodiging
Product exactly as described and…
Product exactly as described and delivered quickly.
14 juni 2023
Review zonder uitnodiging
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