Tikamoon UK Reviews 

Amazing customer service. I can’t rate the products just yet as haven’t been installed but the advice and updates i have had by all staff ( today was Lucie) has been super polite, considerate and much appreciated. Excited to see my bathroom finished with the Lila unit and mirror

Beautiful desk, well-constructed and exactly as shown in the pictures on the Tikamoon website. Really quick delivery to the U.K.

Really love our Lucy solid oak console. It took a long time to come but it was worth the wait.

Lucie was brilliant. So efficient and polite. Quickly and professionally answered my question.

Amazing experience amazing customer support Lucie , very professional respectful and absolutely kind .
Tikamoon highly recommend the best quality and design furniture I even seen .
Thank you

I phoned customer services and spoke to Tracey about an order i was going to place. I recieved excellent customer service from Tracey, who was so helpful and generous.

The response time was outstanding, and Tracey solved my issue and came back to me with a couple of hours with clear communications on next steps.

I have brought off Tikamoon before and have returned to buy something else which I am very pleased about

Just received my furniture from tikamoon and it's stunning. Experienced a nightmare with parcelforce but Tracey from Tikamoon's customer service was incredibly kind and sorted this issue in 5minutes. Will definitely shop there again!

Having previously ordered two Arco garden chairs from Tikamoon and loved them, we decided to order them for our main outdoor dining table. They were out of stock but I was duly informed of their restock and ordered 10 more. However, due to payment system error I ended up with two orders for 10 chairs each. A quick email was responded to swiftly by Lucie who duly sorted the error and I now await the delivery of just 10 chairs!

Tikamoon were excellent to deal with and we are very happy with the product. There were some issues with shipment damage but no fault of Tikamoon, as it was well packaged. Dealt with extremely well by Tikamoon. I would recommend them.

The product broke within days of arrival, despite spending £100s on it. The customer service following that was shocking. I would never recommend tikamoon.

Bought an Extro Stri marble basin from here for £199 for my bathroom. Within two days of it being fitted pitting and cracks appeared. The company initially offered me 30% off which I was not happy with at all. They eventually sent me a replacement, this was installed around May 2024, it has now started to do the same thing. I have totally lost faith in this company, I wish I had read the reviews on here before I purchased. They selling substandard sinks. I want a full refund.

Lucie provided amazing service, she was a pleasure to speak to.

The table I ordered from Tikamoon arrived damaged — twice. To make matters worse, it’s advertised as “solid wood” but the top is actually hollow. That’s not just disappointing, it’s misleading.

From there, the service went from bad to worse. Weeks of back-and-forth with customer service got me nowhere: slow replies, contradictory excuses, and absolutely no ownership of the problem. It was like pulling teeth just to get the most basic answers.

Eventually they offered me £200 compensation, which doesn’t even cover the £300 repair cost. Calling this “compensation” feels disingenuous when the customer is left out of pocket. An insulting amount dressed up as a “gesture of goodwill.”

And even then, they dragged their feet. I had to chase constantly, was fed nonsense about the refund being “rejected by the bank” and then “processed from France,” and only saw the money after threatening Section 75 proceedings and making it clear I would go public.

The entire experience was dishonest, exhausting, and infuriating. Tikamoon sell misleading products, provide appalling service, and treat customers with contempt. Avoid them at all costs.

The entire experience was great from end to end. The furniture is super and well made - described accurately with multiple photographs and videos. The customer service is first rate - they answered the phone quickly and answered my questions immediately and with confidence. The delivery was prompt and incredibly efficient.

Love Tikamoon furniture, good price and great workmanship. Only down side is the waiting time for delivery.

Before placing an order, I had a very useful call with customer service who helped me figure out if the chairs I wanted to order were right for me. The delivery was also very efficient.

Paid for a Otterman and within a few months they began to wear. Clearly, poorly made and the customer service team didn’t seem to care that we had spent a lot of money on this item for it look terrible within months.