TikTok-Marketplace.com Reviews 

DO NOT BUT FROM THESE PEOPLE, RIO OFF!! CHARGED ME £17.00 POSTAGE TO SEND A CHILDS OUTFIT THAT COATS £11.00 DISGUSTING SERVICE 🔫😡😡😡😡

Absolutely awful company ! Lots of talk on the internet about the terrible system that is TikTok shop and the service you receive and how they con you into keeping your money ! You get violations every day for no reason it’s just ridiculous! Support team are awful and just submit automated responses

Tiktok seller rules and everything are pathetic and im deleting my shop. They think they can shut down stuff when they want and except someone not to mad about it and there pathetic everything on there is a joke.

Terrible experience selling on Tiktok. I got 3 orders delivered by non supported carrier. I didn't get any prove of delivery. I lost all my money because they pay after delivery confirmation. There is no option to change the track number after 72 hours. Some logistic carrier change track number after few days. No human customer service at Tiktok to help you.

We sold on Tiktok shop and it was a nightmare. Half of the orders will get delivered to the customer and then the customer says they didn't get it. Tiktok will always side with the customer and you will get bad reviews for this. There is literally nothing you can do to protect yourself. The seller support is all bots and people who are trained to not help you. Terrible seller support. Tiktok also gave us negative marks saying we used someone else's trademark in a video. The video was shot in one of our employees home studio and we used commercial music option. Tiktok standards are all over the place and annoying to deal with when you are trying to run an actual business and don't want to investigate BS all day. What a waste of time... Also, we have our brands registered in the USA with trademarks and Tiktok refused to accept our documents and give us full brand approval.... It got to be so annoying that we stopped selling on Tiktok shop. Totally not worth!

Seriously can’t even begin to explain the BS but I’ll never be ordering from them again! What a joke

Absolutely terrible. Ordered 2 items for cheap as a first time customer deal. It’s a scam! Waited 2 weeks to never receive the items. I’m now awaiting a refund within 2 weeks but not holding my breath as I expect I’ll never get it! AVOID!!!

I am very upset. Waited anxiously for my one and only birthday present just to see it was delivered to a whole different address let alone state!!! I live in Newport KY.
Package was delivered to Madera California.
But my shipping address is KENTUCKY
HOW DOES THIS EVEN HAPPEN!!

Place an order for around 20 items (maybe 22) 14 were cancelled and was told by a TikTok shop advisor that this would be refunded and i would also get a voucher for the full amount as a gesture of good will. I have no been informed after nearly 1 month that i have to contact the supplier myself. Clearly TikTok shop have very little communication with suppliers and have jumped on the bandwagon for drop shipping. Will not be using again and would advise others to use shien or temu instead if your looking for products similar

Item that came was completely different to that advertised. I returned it. Evri confirmed the item had been returned and the seller rejected the refund saying they hadn't received the item. It's a joke.
Do not use tik tok market place.

We sell around 3000 orders though TikTok monthly, Its a complete nightmare, no support horrible shipping solutions and lots of trolling customers causing a pain on chargebacks, refunds and customer support.

In addition to this, TikTok scams both sellers and buyers.

I am trying to understand how this country allows tiktok to do business here in the US and play with the peoples money, my wife and i put everything we had in opening an store on tiktok, we were transparent and for 5 month we were able to create and large amount of happy customers to the point that I stop my old job to put all my energy into growing our online business, I did not think that I was doing business with Comunists and they do not play a fair game, they change their polices from one day to another and for any reason and with out giving you any notice, they closed our account leaving my family without our first way of income in one day and the worst is that there is not way to claim nothing or defend yourself cause once yor account is close that
is it.
I am telling you to find a different way to sell your products online and do not use this plataform cause you will loose your money and will have to start from 0 again and again and it is really hard to run a business in those conditions.

I placed more than one order last week. I got only one thing. I contacted customer service she claims seller didn't meet time requirements on sending out items. I have never heard such a mess. They better send me back all my money. Sounds like a scam!!! Do better TikTok so called store!!

Terrible and unprofessional in equal measure. Why offer products at reduced prices when the sellers won't ship them. 15 orders made, 2 shipped, the remaining cancelled. Tiktok shop is largely just a waste of time and in any case shouldn't be trusted to completely fulfill orders. Pity it wasn't the same story with covid, that was delivered first class to the world...

Never turns up.....too good to be true?

Yes it's fake

That's a very unprofessional online shopping platform.
Sorry
I think, I placed 8 orders. I received only 1 order that was paid for full price. The all other orders were discounted from TikTok. But the sellers just cancelled the orders. I tried to buy the same item again and the price was increased.

Based on my personal experience and the reviews here, TikTok is running a Ponzi scheme. I ordered stuff and after taking my money I received a message saying my order had been cancelled. My refund would take three weeks to be processed. My experience seems like a common occurrence, going by the reviews here. Do not buy anything from TikTok. It’s just one huge scam. We need to file a class action lawsuit against TikTok.

One star because they really suck! Tried to contact customer service and instead of helping me they closed my ticket twice. For some reason my shop was offering free shipping when I was not. They replied before shutting down my support ticket that they was overwhelmed and could not get to my question.

Absolute rubbish, if you have a problem don’t contact customer service, you’ll just waste time. 4/4 times 30 minutes plus and no better than not bothering. Amateurs, zero stars.