Tivly Reviews 47

Customer service= 0 rating… you have no main point of contact. NO EMAIL CORRESPONDENCE HAS A PHONE NUMBER.

THEY CHARGED $3,000 to do an inspection of our commercial property. We had to meet the inspector on 5 different occasions with 2 of those meetings being canceled after we arrived for the meeting. (This a small portfolio of duplexs that sit all together).

INSPECTION REPORT: to maintain the coverage, they expected hundreds of thousands of dollars of work to be done to satisfy a simple foe policy with no wind and hail, no water protection. A truly stopped down policy. Policy premium was only like $16,000 to put into perspective of the size of the property value. It is not even in disrepair, just older than new construction.

No phone call… just a letter stating we had 10 days to comply and complete the repairs or we were canceled. Even if we did the repairs, we could not have completed them in 10 days. So we called to cut our loss short and canceled the policy.

They held our refund a full 90 days and sent us a mere $1300 refund for a $21,000 policy (inspection fee, agency fees, taxes, etc) did not communicate with us, only us pushing back did we even achieve more than the $1300.

I know you may be saying their rates look good, but I suggest you find an agency with a human and customer service driven team. You get no discount by not having it with Tivly. You just get hassled. Good luck!

Very good everything easy and fast

Chris Holmes at JXX did a wonderful job at assisting me with our quotes. Very informed and helpful regarding the S. FL market

Very professional. Easy to talk to and explain what I needed in coverage. I feel like I'm in a well trusted business. I looked over the documents she sent thru email. And everything is in order with what we discussed. Defiantly use tivly again.

Absolutely the easiest way to do business. Managed very well and understood the demands of my business.

Quick & easy

AI interface was clear and direct. Human interface was also clear and direct.

Rep. displayed a high level of competence, very knowledgeable and thorough in the execution of their duties.

Excellent communication, explained everything.

I spoke with Tivly yesterday and thought that my quest for Worker's Comp had failed, since I had struck out with several other brokers and carriers. But Tivly called me back this morning, tried again with another carrier who was ultimately successful. And my policy for new employees in a different state is active as of today.

Great. I’m grateful for our connection.

Sofia was kind and attentive. She very professional.

The way Chris is going above and beyond to find me the best rate and company to go with. They were easy to talk with.

Nick was really helpful. He was super pleasant and provided me the guidance to move forward with the policy I required.

Listen to my needs & connected me with a source within 15 minutes