So you always think to skip extra insurance sometimes because of money or too much hassle, but please do not skip Trace Me Smart ID Lugguge Tracker! So helpful to have, especially in my case recently... Toon meer
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Lees wat reviewers zeggen
I’ve had tags from TMLT on & off for many years. It’s the sort of thing, like travel insurance, that one buys and with any luck doesn’t need or think about any further. This year though, the worst... Toon meer
Bedrijf heeft geantwoord
What a find this has been! Trace Me have given me continued peace of my mind over many holidays. The thought of losing my precious belongings- much loved shoes, dresses and handbags is just too mush... Toon meer
Bedrijf heeft geantwoord
Great support, very reactive! We had an issue registering tags and the account (partially due to my typo), but it was analyzed and fixed quickly and efficiently. I haven’t needed to use the serv... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
TRACE ME Smart ID provides what we believe is the best all-round lost luggage protection. Once registered and attached securely to your bag, the unique serial number will identify it anonymously at thousands of airports around the world, preventing loss and helping speed return. It reduces the risk of lost luggage by around 100 times, meaning you will be less likely to lose your luggage than other passengers... To find out more about how TRACE ME works, please visit our website.
Contactgegevens
Dettingen House, Dettingen Way,, IP33 3TU, Bury St Edmunds, Verenigd Koninkrijk
- customerservices@tmlt.co.uk
- tmlt.co.uk
4,7
Uitstekend
28 reviews
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Excellent service
Although I have not to date required a baggage search, I have always found their customer support team to be friendly and efficient in other dealings.
20 augustus 2024
Review zonder uitnodiging
Antwoord van TRACE ME Smart ID
That's great to hear, Jim Thank you
I LOVE Trace Me they are the best.
I LOVE Trace Me as they give me complete peace of mind when travelling, knowing if my luggage is misplaced I can give my T.M. number to the airport and make it 100 times easier to locate it. Also their customer service is beyond fabulous as the founder and owner is a lovely, friendly and efficient lady who takes care to ensure her customers are absolutely treated with care and complete satisfaction. I had not travelled for three years and could not be sure about the status of the three tags I had, but one email and it was all sorted. Not only immediate satisfaction but a truly personal service. Thank you Trace Me!
2 juli 2024
Review zonder uitnodiging
Antwoord van TRACE ME Smart ID
Dear Mrs Smith-Tavinor, our aim is to make a stressful matter, that of lost luggage, into an easier process and give our customers peace of mind, so thank you for your kind words. Sophie
5 star customer service
This is the second time I have been helped by Sophie from customer service. What a change to have a quick and friendly response with a human being who always provides a helpful solution.
2 juli 2024
Review zonder uitnodiging
Antwoord van TRACE ME Smart ID
Hi Jane, thank you so much for your kind words.
Been using Trace Me tags for 2 years
Been using Trace Me tags for 2 years. It does give me peace of mind. Not had any lost luggage yet. Fingers crossed. Recently renewed my tags. Good system once you realise that the tags are connected by your email address. You don’t need to specify with the tag ID.
18 april 2024
Review zonder uitnodiging
Antwoord van TRACE ME Smart ID
Very glad your renewal went through smoothly, Sophie
What excellent service!!!
I had five very old outdated lifetime tags. All I did was to ask for re-access to my online account and they spotted this, and sent me five new tag making them lifetime free of charge. Excellent comms. A good honest company. Very impressed.
16 april 2024
Review zonder uitnodiging
Antwoord van TRACE ME Smart ID
Glad to have been able to help. Sophie
Fantastic customer service
I sent an email asking for assistance as I had misplaced one of my luggage tags. Sophie quickly replied with lots of advice and information kindly helping me through the process. Sophie is friendly, approachable, thorough, professional and I received fantastic customer service. Thank you. again.
26 maart 2024
Review zonder uitnodiging
Antwoord van TRACE ME Smart ID
Thank you Karen, it is our aim to keep our customers as happy as possible. It makes the job worthwhile, Sophie
Responsive and speedy delivery
Responsive and speedy delivery. Cannot judge efficiency of tags in identifying lost bags as fortunately no bags have been lost so far. Hopefully not tempting fate by saying this before flights next week!
10 april 2024
Review zonder uitnodiging
Antwoord van TRACE ME Smart ID
Thank you Jonathan, let's hope you and your bags travel safely and arrive together. We're here for you if you have any problems, Sophie
New tags sorted
Bought some tags a while ago had a problem with registration emailed the company who issued new life time tags so all resolved and Happy
thank you
5 april 2024
Review zonder uitnodiging
Antwoord van TRACE ME Smart ID
Hi Andy, We will always resolve problems for our customers and I am delighted we have sorted this out for you. Sophie
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