TMO - The Motoring Organisation Reviews 397

Very very hopeful explained to me clearly on what I’m getting and made me feel like a valued customer…

Incredible quick process of claim within hours. Charlotte detailed everything and went through the process very clearly.

They have kept us updated all the way through the process and handled it all very efficiently.

Tim was really helpful with renewing my cover.

Easy to deal with when needed. TMO and the dealership did all the leg work to get the work done

Everything clear and above ground, well explained

Hi I gave my review 5 stars because I was talking to Tim that put me in the right direction my warranty Inc was coming to the end and Tim explained everything to me that I needed to know he was very helpful polit it was like talking to a family member he put me at ease sometimes when you are talking to insurance people they can talk to fast and you can't take everything in but not with Tim it was a pleasure to talk to him God bless him thank you very much for today x

Everything was sorted quickly and everyone I spoke to was really helpful

Luke was polite and took me through the process for my claim
Thankyou Luke
Have a great Christmas

Mollie was very professional, very polite and dealt with it all really quickly

Clear communication and a seemingly genuine desire to provide a helpful, positive solution. Luke explained the situation woth my warranty claim professionally and effectively giving confidence that a positive effective resolution was available. Thank you!!

The Motoring Organisation warranty is worthless. They dismiss claims by defining every issue as "wear and tear" which is, no surprise, excluded under the policy. This is despite sudden engine failure being included. They always call and never reply in writing. I am currently disputing a claim rejection and will refer to the Motoring Ombudsman if it is not resolved. I suspect they assume most claimants will be too busy to have time to dispute. Save your time and money by avoiding this company.

Great service , really helpful, quick response to the garage and my car was fixed promptly.

Excellent service throughout the full process ..luke was an amazing help and sorted everything out for me

Claim sorted same day, friendly and polite, couldn’t fault them

Very personable. Addressed the issue at pace.

I was listened to and dealt with in a very quick way given the urgency that the issue required

Marie was polite, professional and very helpful

Tim from customer service was very friendly and easy to work with. He showed us an offer that turned out to be really good for us and took the time to explain everything clearly. All the conditions were presented in a simple and honest way, and he answered all our questions without any pressure. The whole experience was smooth and pleasant. We really appreciate his help and would definitely recommend Tim.

Although I was disappointed that my claim was rejected, the experience was still positive because the company handled the situation honestly and transparently. Rachael took the time to explain that the claim was similar to a previous one that had already been honoured, which I wasn’t aware of. I’m grateful for the clear communication and the genuine help provided throughout. this now has been resolved through Rachael that she related to the situation and I understanding grateful to her and the company at a stage I was disappointed to now flip the coin and so grateful I am still continuing with this cover.