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TMO - The Motoring Organisation Reviews 397

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TrustScore 4.5 uit 5

4,6

Autoreparatie en -onderhoud
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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great company a man called Tim was the gentleman what was dealing with me couldn’t be more helpful he was explains and breaking down all my perks of my policy he helped me set up a new policy quickl... Toon meer

Beoordeeld met 4 van de 5 sterren

I called to enquire about reimbursement for work that was being carried out on my electric mini while it was in the garage. My call was answered straight away and I was directed to ask the garage to c... Toon meer

Beoordeeld met 5 van de 5 sterren

TMO did a great job looking very closely at the repair needed to fix my car under its warranty and gave its approval to go ahead. Big shout out to Charlotte at TMO for handling this matter with such p... Toon meer

Beoordeeld met 5 van de 5 sterren

Impressed that Siobhan took the time to phone me whilst the work was being carried out on my car to confirm that the works carried where still under warranty

Bedrijfsgegevens

  1. Autoreparatie en -onderhoud
  2. Verzekeringsmakelaar

Over TMO - The Motoring Organisation

Geschreven door het bedrijf

The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.

Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:

• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses

These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.

In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.

Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.

We pride ourselves on:

• Great Service
• Transparency
• Integrity

As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.

At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.

Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

397 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 77% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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Beoordeeld met 1 van de 5 sterren

Mmmm where do I start

Mmmm where do I start . I have a Ford galaxy and my cooling system failed because I got lied too . I took my car to the local garage only to be told the header tank was contaminated. They advised me to get it done under warranty. They told me it’s not covered when it’s the cooling system when I purchased the top warranty cover . I find it hard to believe. Now the garage are asking me what’s happening I said I filed a complaint. After three months no response. They are not interested in my claim at least they could do is help me but no . No damns given . If not I’m taking it to the ombudsman office. Disgusting service I got . I wouldn’t recommend them at all .

21 oktober 2025
Review zonder uitnodiging
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Antwoord van TMO - The Motoring Organisation

Dear Mr Wild,

Thank you for taking the time to leave a review. We’re sorry to hear you feel disappointed, and we appreciate the opportunity to clarify what happened with your claim.

After reviewing your case and all communication with both yourself and your repairer, we can see that our team responded to your enquiries promptly and investigated the issues reported on your car.

The repairer confirmed that the fault related to deterioration of the coolant pipe and reservoir assembly. Under the terms of your cover, pipes and hoses are specifically excluded; this actually applies regardless of which level of cover is purchased. As the repairer advised that the failure was caused by deterioration of the pipe assembly, we were unable to authorise the repair under the policy.

We completely understand that this was not the outcome you wanted, and our advisor explained the reasoning and your right to raise a formal complaint and we've confirmed the standard complaint timeframes.

It’s important to reassure you and other customers reading this that we apply the same standards to all claims. If a fault is covered, we authorise it quickly, and if it falls outside the policy terms, we must remain fair and consistent. We do not decline claims without clear technical evidence.

If you feel there is additional information from your repairer that may change the technical basis of the claim, we are more than happy to review it. Our complaints team will also issue a final response once their investigation is complete.

Thank you again for your feedback, we’re here if you need anything further.

TMO

Beoordeeld met 1 van de 5 sterren

I would stay well clear of this company…

I would stay well clear of this company the warranty you buy is not worth paper it’s written on. Firstly they have no knowledge of how vehicles operate and also there terms conditions are very vague at best . I had a radiator fail so started claim after multiple phone calls about problem they have declined to pay out for problem parts as there was debris on radiator . This vehicle is 4 year old with 30 000 miles on clock they are saying debri has caused this issue sorry few leaves is not goin to burst a radiator every car driven on road today will have some sort of debris on front car as that’s were it will collect on further inspection this is not case as radiator has failed on core. I’m not normally person to leave reviews but if this is the way Tmo offers its services to paying customers I would highly recommend the paying customer to look elsewhere

13 november 2025
Review zonder uitnodiging
Logo TMO - The Motoring Organisation

Antwoord van TMO - The Motoring Organisation

Hi Darren,

We’re sorry to read this, although we can’t find any products registered under the name provided. We’ve attempted to contact you through Trustpilot’s verification tools so we can investigate properly, but we haven’t received any response. Without your details, we’re unable to verify that you’re a customer or look into the specifics of your claim.

To address the point more broadly for the benefit of other customers, when assessing any claim, we rely entirely on the evidence provided by the inspecting repairer. We don’t create reasons to decline claims, nor do we second guess the garage’s findings. If a garage reports that a part has failed due to external debris or damage, we are required to base our decision on that evidence - we cannot override or invent alternative diagnostics.

Radiators can fail for a number of reasons, including external impact or blockage, which are not covered under any warranty policy from any provider, not just ourselves. If the core had simply failed due to a covered mechanical fault, we would have expected that to be clearly stated in the engineer’s assessment. If a discrepancy exists between what you believe happened and what the garage reported to us, we are always willing to review additional evidence, images, or a revised diagnosis from the repairer.

We pride ourselves on honouring claims fairly and in line with the terms provided at the point of sale, and we work closely with customers and garages to make sure issues are resolved wherever possible.

We’re more than happy to review the evidence again, we just need your details to do so.

TMO

Beoordeeld met 1 van de 5 sterren

Part 2- To TMO

Part 2 To TMO

Thanks for your reply.

You know that my argument is that you, and the car companies, are involved in fraudulently selling these policies. This DPF problem happened a few months after I got the vehicle so I did NOT cause it.

Firstly, you DID NOT liaise with me. I put in the claim then you dealt with Vauxhall only. You then called me to say you wouldn’t be paying out. No need to lie.

Secondly, When I bought the van I was told that the DPF would be sorted if there was a problem and I specifically inquired about this because I know how DPFs work (I’m an hgv driver with 35 years experience so am quite sharp when it comes to how these things work).

If you feel that the company who sold me the van have told me wrong, you should deal with them at the very least. We got no paperwork from you until we returned from a holiday a few weeks later so had to go by your shiny (and simplified) little brochure. But you won’t because you get money for nothing if they keep selling them, without caring what bull they are telling the customers.

You think you are clearing up these negative reviews by replying, but you just make yourselves look worse.

14 november 2025
Review zonder uitnodiging
Logo TMO - The Motoring Organisation

Antwoord van TMO - The Motoring Organisation

Dear Ms Sweatman,

Thank you for your follow-up comments.

We must respectfully disagree with your description of events and allegations of dishonesty or fraud, which are wholly unfounded. Your claim was reviewed in full accordance with the warranty terms and supported by the independent diagnostic findings from Vauxhall.

Vauxhall's own findings confirmed that the diesel particulate filter (DPF) had become blocked due to gradual soot and carbon build-up over time. This type of deterioration is specifically excluded from warranty cover across the motor industry, including under your plan.

We did liaise directly with you on multiple occasions throughout your claim, from initial contact and diagnostic authorisation to explaining the outcome once the report was received. Our notes confirm each conversation.

The written terms and full documents, which include DPF coverage exclusions, were issued to you digitally following purchase. These terms are what every claim must be assessed against, regardless of what may have been said verbally by a salesperson.

You’ve mentioned that our replies to reviews “make us look worse.” To be clear, we don't respond to make us look better, we only respond to ensure that other customers reading these reviews have the full factual context. Not to “clear things up” but to correct inaccuracies that some customers choose to write and to avoid misunderstandings.

TMO

Beoordeeld met 5 van de 5 sterren

Good service.

Once the garage had inspected my vehicle and reported there findings,within a day they had the ok to repair my car. Good service.

13 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Siobhan

Siobhan is so helpful and clear in what was reuired for my claim, A friendly voice on the other end of the phone.

29 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Positive experience

I had a very positive experience with this company. They processed my claim in a timely manner and kept informed throughout. Their customer service team was excellent, always respectful, non-judgmental and genuinely listened to my concerns. Over the past couple of months I spoke with several team members every interaction was professional and helpful. Thanks to Rebecca and Siobhan for their support and apologies for not mentioning others by name, you all did a great job, thanks.

29 oktober 2025
Review zonder uitnodiging

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