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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I was quite disappointed in this dress, especially given its high price point. The dress is a large shapeless sack, sort of like a big men's shirt. Although it has a waist tie, and that helps a bit,... Toon meer

Beoordeeld met 3 van de 5 sterren

The tags were removed from my dress upon receiving. Including the tag that says the dress cannot be returned if removed. Clearly the dress was returned by someone as the front of it has dirt on it. I... Toon meer

Beoordeeld met 3 van de 5 sterren

I should have taken previous review seriously when she mentioned it being great for her 14 year old. This dress is well made but definitely felt like it was made for a teen. Very very short and so pro... Toon meer

Beoordeeld met 5 van de 5 sterren

So thrilled with this shirt! I wasn't sure what size to order but trusted the size guide and other customer's guides. 5'2" around 122lbs, got the XS and it fits like a glove, but not clingy thankful... Toon meer

Bedrijfsgegevens


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

159 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 80% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Your delivery service changed my address

I noticed that your delivery service, Veho, had an incorrect delivery address for me. They said their system must have transposed it. Because the package is out for delivery, they said they cannot change the address. Now it is unlikely my package will arrive today. I need it today and I have been billed for it already. Very disappointing. Unacceptable, really.

27 maart 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Clothes were hit or miss; Refund process TERRIBLE

Clothes were hit or miss. I kept a few items that were okay, but not great. Returning is terrible! It took 3 weeks to get a refund and one item I returned was not included in the refund. Customer Service is non-existent. Texting, calling, chatting, emailing...no answer.

26 maart 2026
Review zonder uitnodiging
Logo Tuckernuck

Antwoord van Tuckernuck

Hi Cara, Thank you for bringing this to our attention. We are so sorry to hear about your negative experience and can assure you this is not the level of service we strive to provide. Our Customer Experience team is available by phone, email, SMS, and online chat 7 days a week. We would love to help rectify your refund and take a deeper dive into what may have happened. Please give us a call at 888-501-8101 or send us an email at customerservice@tnuck.com. We are so sorry again and look forward to making things right!

Beoordeeld met 2 van de 5 sterren

I appreciate customer service informing…

I appreciate customer service informing me this had been delivered. There was a mix up in delivery and tracking stated needed to be pickup at my local post office, but was delivered to my home address.

I tried the jacket on and I'm disappointed in the structure of the jacket. Very boxy and not at all taylored. I am returning it. It is not flattering. The double breasted buttons are beautiful but with the straight boxed style it is just not flattering unless your a size 0 or 2.

24 maart 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Great delivery time. Too long!

Great delivery time. Nice, heavy weight denim skirt. However, it was too, too long! I am 5'6" and it touched the floor. Because of the hem design, I would not hem this myself. The last dress I had hemmed cost $60.00. I was unwilling to add this to the cost of this skirt.

21 maart 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Difficult to return item

The website and confirmation email I received when my order arrived, had no place on the site with info on how to return the item. However, after emailing them, they kindly sent me what I needed to make my return. I appreciated their quick and polite response.
As someone who orders many items online, I would recommend they include that info on their site to make it more convenient for their customers.
I want to include that the only reason for the return was the sizing. The dress is lovely and so well made. I have ordered from them before and love their clothing line. Highly recommend them and will order from Tuckernuck again!

19 maart 2026
Review zonder uitnodiging
Logo Tuckernuck

Antwoord van Tuckernuck

Hi Lisa! We are so sorry to hear you are having trouble returning your recent order. Please click the following link that will take you directly to our returns portal: https://returnsportal.tnuck.com/.

We offer returns through UPS and Happy Returns. If you have any additional questions, please reach out to our Customer Experience team directly and they would be happy to set up a return on your behalf. We can be reached at 888-501-8101.

Beoordeeld met 2 van de 5 sterren

Frayed edges all over the dress.

This is my first time buying from Tuckernuck. I was very excited about this dress, but when I opened the package and took it out, I saw frayed edges at the neckline, sleeves, buttonholes and bottom. There were loose threads all over the dress. I don't mind paying for a quality dress, but I do mind when it looks cheap. I'm going to return it. Also, I wanted to speak to a real person when I was considering what size to buy, but that was not a thing and I had to text. I probably won't buy from here again.

20 maart 2026
Review zonder uitnodiging
Logo Tuckernuck

Antwoord van Tuckernuck

Hi Ellen, We’re so sorry to hear about your experience—this is certainly not the standard of quality we hold ourselves to, and it sounds like you may have received a defective item. We completely understand your disappointment, especially when you were so excited about your first purchase.

We’d truly appreciate the opportunity to make this right. Please reach out to our Customer Experience team directly so we can take the next steps with you. Our team is available by phone Monday–Friday from 9:30 AM–12 PM EST at 888-501-8101, and we’re here to help!

Thank you for bringing this to our attention—we hope to turn this experience around for you.

Beoordeeld met 5 van de 5 sterren

I love this dress

I love this dress. The knitting on it is exquisite and I was afraid that the white trim wouldn’t be flimsy, but it’s not. It’s a very classy. I am going to three weddings this summer and it will be my go to for every wedding. I’m short and chubby so I have cute pair of low heels that will pull it together perfectly.

18 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I ordered this dress in an XS

I ordered this dress in an XS, as I typically wear a size 2 or 4. I could fit two of me in the dress- it’s huge. I’m returning it- even a tailor can’t fix it.

18 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don’t waste your money

For how much these sandals cost, they look and feel very cheap. I just received mine today and was disappointed when I tried them on. The quality is poor and I doubt they would last longer than a few months. The color looks different in person than it does online. The soles are flimsy and they are overly shiny so they look like cheap plastic. I am trying to return them but the link QR code doesn’t work. I’ll keep trying but now I feel ripped off and am considering never buying from this brand again.

19 maart 2026
Review zonder uitnodiging
Logo Tuckernuck

Antwoord van Tuckernuck

Hi Denna, Thank you for sharing this feedback. We are so sorry to hear your sandals did not arrive as hoped. Please feel free to reach out to our Customer Experience team directly at customerservice@tnuck.com for additional assistance generating a return QR code. We apologize for any inconveniences this order has caused and look forward to hearing from you!

Beoordeeld met 4 van de 5 sterren

Gorgeous shell dress

It’s a gorgeous dress and it looks amazing for resort wear, however, it runs small and I could not get it zipped all the way. I am usually a 12-14 size and ordered the exlarge, but it fits more like a US size 10. That’s the only reason I’m giving it a 4 star review. If you’re a smaller size, it is fabulous!

19 maart 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

So disappointed

So disappointed. I’ve ordered extra small dresses for a couple of years now from Tuckernuck. I love this dress but when I tried it on, I could not even zip it up. I’m 5 foot one and 105 pounds and have always had an extra small from Tuckernuck. As this is a final sale item, doubly disappointed that obviously the sizing is all over the place.

17 maart 2026
Review zonder uitnodiging
Logo Tuckernuck

Antwoord van Tuckernuck

Hi Tamara, Thank you for sharing your feedback—we truly appreciate it! We understand that finding the right size can sometimes be challenging, and we want to make sure you feel completely comfortable in your new dress.

A member of our Customer Experience team has reached out to you directly to help with next steps, and we look forward to connecting with you soon!

Beoordeeld met 3 van de 5 sterren

Dress is beautiful. Smells of smoke.

Dress is beautiful! Fit is perfect! It reeks of cigarette smoke, however I’m not sure what to do about that.Maybe worn and returned? I feel like I should be able to wear it without having to launder or dry clean it first. Not sure if this is distributor or manufacturer problem. For the price it should not be an issue, there clothing looks beautiful overall.

16 maart 2026
Review zonder uitnodiging
Logo Tuckernuck

Antwoord van Tuckernuck

Hi Diane, Thank you for flagging this to our team. We are so sorry to hear you received a defective item. Please reach out to our Customer Experience team (888-501-8101) directly and we would be happy to get this taken care of as quickly as possible. We are so sorry again for such a negative experience and can assure you this is not the norm for our products. We look forward to making things right!

Beoordeeld met 1 van de 5 sterren

This bag was not like the size in…

This bag was not like the size in picture! Micro mini bag!! Bag itself is nice, wish it was bigger.

13 maart 2026
Review zonder uitnodiging
Logo Tuckernuck

Antwoord van Tuckernuck

Hi Lisa, Thank you for your feedback! We appreciate you letting us know. We’re glad to hear you liked the bag, but we’re sorry it wasn’t the size you expected. Please reach out to our CX team directly and they’ll be happy to help you with returning the item free of charge.

Beoordeeld met 5 van de 5 sterren

Great

Love Tuckernuck from service, delivery and the products they have

13 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible packing

The skirt arrived in a flat package, all wrinkled. Terrible workmanship. The top ruffle isn’t even, shorter on one side. It’s definitely going back. Not sure if I’ll reorder and try again because I was so excited about getting it.

12 maart 2026
Review zonder uitnodiging
Logo Tuckernuck

Antwoord van Tuckernuck

Hi there, Thank you for taking the time to share your feedback—we really appreciate you reaching out. We’re very sorry to hear about the condition your skirt arrived in! This certainly isn’t the standard we aim for, and it appears to be a one-off situation.

We’d love the opportunity to make this right and would be more than happy to send you an expedited replacement. Please reach out to our Customer Experience team directly so we can assist with the next steps.

We appreciate you bringing this to our attention and look forward to resolving this for you!

Beoordeeld met 5 van de 5 sterren

Beautiful dress

Beautiful dress. Exceeded my expectations. Will be perfect to dress up or dress down.

12 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I paid for expedited shipping but the…

I paid for expedited shipping but the package came 3 days later. Too late for me to wear to an event last night. I would love a refund but am not hopeful that I will be accommodated

10 maart 2026
Review zonder uitnodiging
Logo Tuckernuck

Antwoord van Tuckernuck

Hi Dorothy! Thank you for reaching out. I am so sorry to hear your expedited order arrived later than expected. Please know that this is not typical for our shipping timelines. We completely understand how frustrating that can be and would love the opportunity to make it right.

Please reach out to our Customer Experience team directly and we would be happy to refund the shipping fee as well as help you set up a return. We cannot apologize enough and look forward to speaking with you soon!

Beoordeeld met 1 van de 5 sterren

I received someone’s return

I received someone’s return. It has an odor to it of perfume or lotion and the bag it was put in (inside the outer protective bag) was open. Very disappointed.

11 maart 2026
Review zonder uitnodiging
Logo Tuckernuck

Antwoord van Tuckernuck

Hi there,

Thank you for bringing this to our attention. We’re so sorry to hear that your item arrived damaged—that’s certainly not the experience we want for our customers!

Our Customer Experience team would be happy to help make this right. If you reach out to them directly, they can assist with sending an expedited replacement or arranging a full refund.

Please know that this is not typical of our products, and we truly apologize for the inconvenience. We appreciate you letting us know and look forward to resolving this for you as quickly as possible!

Beoordeeld met 5 van de 5 sterren

Understated elegance and so comfortable

My first order had issues, which the rep resolved immediately. I suggest ordering a size down, especially if you're a petite because the sweater runs long and large. I ended up with a medium because I like a roomy fit. Fabric is soft and luxurious. I'll get alot of mileage out of this classic.

11 maart 2026
Review zonder uitnodiging

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