Tohaadesign Reviews 

There were quit to respond to my emails,unfortunately I did not in the end purchase there product due to goverment terrifs and them shipping from Canada, although there products were beautiful and very unique....thank you

Ordered it in October and have not got a tracking email
Or the toilet seat

It has been multiple weeks and I still haven't received my item

I cannot even give you one star since I never heard from your company with shipping or tracking just a debit to my account.
I never received my toilet seat Vanity Fair. My account was charged immediately. What kind of business is this? I will never shop from them again. My order was supposed to ship in six days and arrive by October 31, Then Nov 6 and now silences. I am sure I will never get it.

It’s been a month and I still don’t have my order. Shipping info says label has been created and awaiting shipment for nearly 3 weeks. Customer service told me it’s a bug for US orders. I’ve since asked to cancel, but have not gotten a response. I’m out the $115 with no product to show for it.

I never received the product.

The products are really good quality. Very happy of my purchase.

SAVE 15 discount was never applied!! Also product is on backorder and never was conveyed!!

I had an easy time installing this seat once I watched the video, the bolts are innovative and still easy to use. The artwork is exceptional, and Mr. Dyer has created a legacy that will outlast all those who enjoy it today. Peerless, IMHO.

I am proud to add this to the antique commode that came with this 100 year old house. I just wish I could upload a photo, it matches the color quite nicely.

Bonjour, j’ai signalé à l’entreprise toohadesign qu’un frein de chute d’un abattant de wc ne fonctionnait plus et je n’ai toujours pas reçu de réponse à mon problème.

I made an order a week ago where as I was told that I would receive it in 3 to 6 business days.
My account shows that they took payment immediately but to date there is no tracking information available.
I have reached out to them via email more than once and always get a reply that they will be in touch as soon as possible but they do not.
I contacted my bank to deal with this since this company is apparently ignoring me.
I would definitely avoid doing business with this company.

Quality is great, shipping was fast, art work is beautiful. Extremely happy with my purchase.

I can’t review a product I haven’t received! Your website says you ship quickly, but you have yet to ship it. You also didn’t tell me there was a delay until I contacted your company and asked where my order was. Your lack of communication is inexcusable.

The toilet seat is extremely beautiful and was the perfect touch to upgrade my guest bathroom. Customer service was extremely helpful and sent me a video to show me just how simple installation was.(I am not very mechanical and had a moment of worry that it would not fit, but they kindly instructed me)

Product is great, customer service needs to be totally revamped. If you have any problems, issues, etc. then you will experience some of the worst customer service reps imaginable. I don’t believe it’s a language barrier, even though I’m sure there’s a lot of French being spoken, but they definitely do not read emails thoroughly. And when they do, it’s already been weeks since you, the customer, reported it. Good luck everyone.

I love the quality. It really made my bathroom look good.

Item came damaged. And customer service is not getting back to my attempts to get this solved.

I made an order September 19 and here it is October 11 and I have not received even a tracking number

Seems like whatever issues they had shipping to the US has been resolved because I placed my order for my toilet seat Monday September 29th and got my package the following Monday October 6th so it only took a week, I live in Cleveland btw. The Quality is stellar. Everything about it is exactly what I’d hoped for. Installment without the video would’ve been very difficult for me but WITH the video it was a breeze took me 20mins taking my time.
Five Stars all around!!!

No install isues