Tokeet Reviews 294

Horrible service. Horrible CEO. After a month of being pushed off by support when they couldn’t resolve an issue my client was having using their booking widget (it was not usable therefore bookings couldn’t be made). I finally contacted the CEO on LinkedIn stating we needed help or I was going to go social until we do (fighting for my client). Instead of assisting us, the CEO told me I was a security risk because I was not the administrator, blocked my communication and told me I’m unprofessional and a bad business owner. All of this after my client emailed him authorizing me and changed me to the admin so their business is no longer hurt by this issue caused by Tokeet. I’ve never dealt with such an unhelpful rude company. Now that I’ve read more reviews I’m finding this is common. Stay away!

Tokeet and their staff are always helpful and provide a great service to complement their software and apps.

Highly recommend *****

All teams very knowledgeable and helpful.

they provide a fast answer and excelente support for any doubt!

After explaining what I wanted in detail Ahsaan went away got permission to adjust my plan .This helped my business to properly structure itself as I wanted before scaling without really expensive Fees.In a market that is recovering from Covid slowly .The adjustment was welcomed.

Helpful staff. Easy to communicate with.

Great experience!

Stephan guided me through the platform in great detail. Answering all of my questions and going above and beyond by teaching me tips and tricks to reduce admin.

Thank you!

I have been using Tokeet for over 3 years. I have recommended it to many colleagues due to the great customer support and continued development.

Fakhar was fantastic in assisting me with his quick replies and video tutorials really made it easy for me to follow

Tokeet has been a great tool for me. Ahsaan from customer service has been a great help.

Really great customer service, the software does everything it says on the tin and for a reasonable price.

Wonderful customer service. Very quick and easy to onboard new properties and Tokeet has probably the widest range of additional add-ons fro direct booking sites to housekeeper aps. Just have to take into account that Rategenie will be sort of a must to use for revenue management.

I evaluated 4 rental mgmt software before deciding on Tokeet. I used the trial time frame for each and choose Tokeet because of their easy of use, value and customer support. Anytime I had a question or issue I go to the live chat and I would generally get a response pretty quickly. Everyone is super helpful on the support team. There are a few bugs that I have identified and waiting on the fixes. Overall I love it! I only have 3 properties but looking to grow so I wanted to have a platform that I can grow with and that continues to improve.

We use Tokeet on more than 60 properties and are very satisfied with it's performance, functionality and use.
Easily automated, it is efficient and effective for our business.
But also, it remains a business that does listen to its customers, recently I raised a system ticket not about a problem but a 'nice to have' that I thought had merit. Not only did Tokeet recognise and respond to the request, they delivered into production within 4 weeks. Superb.

Generally is ok. Only that they do not have hot line to talk and that when you have a walk in the there you have some issues.

I have been using Tokeet Channel Manager for over a year, including 2 of their additional services. Very impressed over-all. Their channel Manager is very good, prevents double bookings & links all of my apartments with all channels etc.. If you have more than 2 listings, I advise using Automata, which automatically sends guest communication - this saves me sooooo much time!
Tokeets customer service team are always there if you need help - very quick to reply to your queries. Michael just helped me for over 2 hours this evening. Amazing service and recommend if you have several listings, across multiple channels.
Scott
SoHot Stays

Stefan T- was a great help today. He guided me through a few problems that I had today and made everything really simple! Top Guy

The iPad App does not populate the calendar

like it!!! a good app a bit expensive