Tom Howley Reviews 

We are thrilled with our fabulous kitchen.
The initial design was carried out by Brenda Gibson at the Fulham Road showroom. She came up with some great ideas that we had overlooked. She took into account the practical elements to the design and created a lovely boot room and pantry as well. The design was simple but glamorous. Brenda considered the fact that we did not want the kitchen to date as well as producing a room that we all want to hang out in.
Graham was the project manager and he was a great communicator. He coordinated and brought the project together within the timescale.
Peter fitted the kitchen for us. He worked brilliantly, always on time and staying late. I could not fault his work. The whole experience was very enjoyable from start to finish. Thank you

I’m so happy with my gorgeous kitchen Tim the designer nailed the brief! Giving us a kitchen that looks beautiful and is practical.
The attention to detail is amazing from the fitting to the painting and I felt that the end result was perfect! well done and thanks to Tim, Gary, Glen and Stan top team Tom Howley!

Our kitchen was designed by Richard, the fitting experience was overseen by Don and fitted by Ron. Although we looked at a couple of other companies as well, the quality of the Tom Howley product was clearly higher and the design solution which Richard proposed clearly the best for what we wanted. He was also very adaptable when we made changes and decided against a media wall. The fitting happened exactly on time and we were concerned that a couple of smaller matters might not be resolved. To the contrary Don was brilliant throughout, and came to look at anything we queried almost immediately. A slightly faulty double door (we wanted it to be perfect) was replaced without any issue and touching up of any small marks was all done to our complete satisfaction. All the team were superb and we wouldn't have any hesitation in recommending!

Tom Howley, you make truly magnificent kitchens! Dear Sandra, your technical expertise, exquisite taste and exceptional design transformed our kitchen into my favorite room in the house! I greatly appreciated your attention to detail, and ability to serve functionality and aesthetics in equal measure. I enjoyed working with you, and I look forward to working on with you again in the future!

An absolutely fabulous company! Our experience was wonderful from the beginning to end. A very professional company who really value their customers, both during and after sales.
From the moment we walked into the showroom we knew we had found the right kitchen and the right people to do it. Matt was very welcoming and informative and he soon had our plans sent to us. Throughout our house build, which took a total of over 3 years, Matt always kept in touch with us and been very patient. He came to visit us a few times including when we eventually had the kitchen fitted. He’s an asset to the company as is Don who oversees the build. Don came quite a few times to ensure everything was going to plan and also to give it a final check. Simon our fitter did a perfect job, a real craftsman and Gavin the painter did a first class job too! We changed a couple of the handles once it was fitted, Matt and Don went above and beyond to find us the ones we were looking for, nothing was too much trouble for them to create our lovely kitchen. We absolutely LOVE our new kitchen, it’s everything we dreamed of, the craftsmanship is simply gorgeous, everyone who came to work on it were so lovely and did an amazing job. We liked Matt so much that he has remained a friend to us and us to him, a top bloke and an all round lovely person.

Our Tom Howley Kitchen is absolutely first class. From the minute we entered the showroom to when the painter left after the kitchen had been installed the service has been nothing short of excellent. We are so pleased with the design, materials and colour of the kitchen it is 100% pure quality which has been reflected through the service right down to the product itself. I would highly recommend Tom Howley Kitchens It was worth every single penny 👍

Don was very knowledgeable and helpful with the installation of our media centre, both fitters, Graham and Nick did a great job, no mess or fuss.

Absolutely fantastic service from day one.
The whole team from sales to fitters to painting and finishing, the support team behind the scenes all fantastic and credit to Tom Howley.

Bristol Branch, our experience with the staff at Tom Howley has been exceptional from start to finish. Julie Anne the designer was so patient and understanding and even when the design was changed numerous times it was not an issue.
The team that installed the kitchen from installation manager Helen to Step Toogood & Damian Guy, and Joe Thornell who painted our kitchen perfectly.
Helen advised us at all stages when to expect everyone and they all arrived on time and when expected. The whole experience has been excellent, and more importantly my kitchen is fantastic and way beyond my expectations. Thank you to all at Tom Howley

So we have just undertaken a 7 x month project adding an extension to our barn , my good lady said we need a kitchen to match the beauty of it !
We looked no further than TH .
After visiting their Solihull show room we were met by their Desinger Jack who was very anrticulate and knew his stuff catered for all our needs the appliances are great along with the quality of the furniture !
Once passed off we then paid our money over their time line which we found overrun and left us wondering would it be complete for Christmas … they did pull out the stops and gave us our xmas present complete apart from a few snags which are in the pipeline to be completed this month big thanks you to Mark the area manager for midlands for all his help and customer service 👍🏻
also huge thanks to Ade the fitter excellent product knowledge and attention to detail customer service etc thanks again Ade ,
finally more thanks to their painter finisher Mike again knew his trade workmanship excellent .
all in all my wife and i are extremely satisfied with Tom Howley
Happy and Healthy new year
Mark&Faye

From start to finish by experience with Tom Howley at Tunbridge Wells has been outstanding. Starting with Tim Smith, the designer who found a way to design everything I wanted into the kitchen space when other design companies failed. To Josh and Scott the wonderful fitters who have delivered the most beautiful end product with the help of Gary co-ordinating. The whole process with clear milestones at every stage has been a pleasure and a delight and as a result I have a kitchen that is beyond my wildest dreams. Thank you!

Amazing kitchen! We are so happy with the whole kitchen and the service, would highly recommend, thank you so much

We had a kitchen extension in 2024 and explored a number of kitchen furniture providers. We were wowed by Tom Howley from the moment we stepped into the show room. The quality of the furniture is second to none. Our advisor, Paul, was great - really easy to work with, understood our brief and we loved the design he came up with. The customer service was brilliant from start to finish. Everything happened as planned, communication was great and the installation itself was smooth. I couldn't be happier with the kitchen and so glad we opted for Tom Howley.

It all seemed promising until we paid. Since then, we have had nothing but broken promises and a lack of interest from our point of contact. Snags all over the place. Poorly matched wood. Glue seeping out of the veneer - even the guy they sent to repair it was gobsmacked at how bad it was. Swelling on doors that don’t close properly. Don’t reply to emails…..ever. Don’t even bother calling. Our PoC has been slap dash and uninterested in ensuring our kitchen is actually completed. It’s coming up to 4 months and having paid £65k, you’d expect a better quality of service for the money you pay. At this rate, it’s becoming clear that the standard of customer care you get is no better the more you pay.

The fact their complaints system is buried in the deepest darkest recess of their website says all you need to know. They don’t care. Despite our friends asking us about TH, we have told them to stay clear to avoid the disappointment you will get by handing your money over and the quality of the customer care. Tom Howley has lost his way and has allowed lazy, poor employee practices to wreck the company name

We really appreciate the quality of the units and the very helpful staff who fitted it.
The developer of our apartment block hadn't followed the instructions for the electrics but Tom Howley 'bent over backwards' to revisit to give customer satisfaction and get it finished by our personal deadline.

From the very first discussion, we felt understood and valued.
Everything we needed was captured in our design and we have the kitchen of our dreams!
The layout and care - thought through based on what we need as a family, and made the most of our space.

Installation - the team were just brilliant.

Post install - Easy and quick answers

Everything was very professional, of the highest quality, amazing customer experience and delivered more than we ever thought we could have.

I don't think I'll ever be able to have a different brand of kitchen again!

We found Tom Howley after we had sampled the unimaginative service of all of the common names who over promise and underdeliver, and that was only at the design phase. We knew what we wanted but were struggling to find someone who could help us.
We worked with Alistair from the branch in Beaconsfield, after a site visit by him in the depths of winter, in the midst of a power cut, we showed around by candlelight.
He painstakingly guided us through the drawings and animated walkthrough of what our new, 2 rooms into 1 kitchen could look like. Together with the skill of the design team, they blew us out of the water, which we were not expecting. They had thought of everything. It was unexpectedly do we do it or not question, not can we change things. Alistair had really listened to us and worked well with the design team to deliver us the outstanding transformation we had hoped we would get but didn’t think likely.
In the pre delivery phase, Paul worked painlessly with us to make sure that all of our measurements and design were exact and from point of final measurement to commencement of installation we only had to wait 7 weeks – outstanding service.

Sean who led the installation on site, put us at ease straight away when we realised, we were having 3 full vans of kitchen and appliances arriving. He said, “you’d be pretty disappointed with your investment if it all came in one van!!” 😊 Sean & Jake continued to progress with our installation with many questions, queries, and decisions along with way, always met with a positive response, with the best solution and working with out team of electricians, builders, and plumbers.
Within 2 weeks, we had a finished kitchen of immense quality and workmanship, finished by hand painted units and stunning quartz work tops. It has without doubt transformed our home. It’s not often you see a plan become reality, this did, with bells on.
A tiny point of improvement would be, the details of plans and pre work for other trades, could be more accurate.
Would we use Tom Howley and our team again? 100% outstanding product quality, outstanding service, thanks to the whole team who worked with us to deliver our dream kitchen, we’d change nothing!

I cannot recommend these guys enough!! Great service and after care with almost same day turnaround for a quick adjustment needed to our doors.

Fantastic response from Terry B. A real professional.

Thank you

An outstanding experience with Michaela from the start of our kitchen replacement project. Her attentive listening skills and supreme patience were outstanding as we collaborated over several iterations of her initial designs. Once they were finalised the installation team took over - our installers Nick/Dave/Terry/Stan were brilliant, flexible and of the highest quality you would expect from a TH kitchen. The end result a kitchen we love for good value for money... cooking has become a pleasure!

I've had an amazing experience with Tom Howley, especially with my designer Sandra. My kitchen was a very difficult space to design, but Sandra was able to make it work so well and I love the design she created. The kitchen originally seemed quite expensive, however as everything is included it has worked out to be great value for money. Thank you for making it such a good experience.