Neptune Reviews 9.924

Both Andre and Liam were very mannerly and helpful. The handover process was excellent.
Well done guys 👍

Item arrived damaged by DPD but they were quick to replace and resolve.

Thanks

Amazing company and great customer service :) It is a pure joy to visit the shop at Wimbledon :)

Delivery and unpacking of a table, made by MIHAI- NINEL, last week was first class service. What a gentleman. Professional and so friendly. He took great care unpacking, positioning and polishing the table. A great asset to the company.

Excellent delivery of my garden furniture by Dave and Callum. Unpacked with care and put exactly where I wanted . Very helpful and keen to advise on care , much appreciated.

5 starts for Lee & Craig who delivered our garden furniture last week. They were both very polite and did a great job in lifting and unpacking the heavy furniture they also took pride and arranged the furniture beautifully in our garden they even took away the rubbish! Great service .Thank you very much guys.

Great delivery guys (Alfi & Josh) and helpful customer service staff. My only gripe is that when buying an expensive garden table and chairs and rattan sofas and chairs, there are no covers with it and none available with Neptune to purchase after delivery but as always with Neptune, great quality and attractive products.

I recently attended a fermentation workshop at Neptune. What an excellent event, made even better by the warm welcome from staff, the goody bag and the lovely cup of coffee they offered when I arrived.
It was a super morning in a relaxing setting and I learnt alot.

Having previously bought furniture from Neptune, we were looking for a consul table so visited the lovely Bury St Edmunds shop.
Maddie was very helpful and today our table was delivered by Dave & Callum. They were so polite and unpacked, checked the table and took all the packaging away. Thank you. As always, amazing service and excellent quality from Neptune!

Excellent demo on fermenting, Caroline knows her subject and makes it very accessible to all. Neptune looked after us really well. Thank you for organising and hosting.

The Neptune store in Farnham.
We recently ordered furniture from the Farnham store.
Katrina was most helpful and tolerant of a change in colour on the chairs.
Then again when we asked for a delivery to our home in Portugal.
We now await delivery, hopefully, in July.
Thank you Katrina.
Kind regards,
Gilly and Gerd.

If you are looking for a quality kitchen then look no further then Neptune. Our Henley kitchen cabinets look fabulous in our new kitchen and we couldn't be happier.
A big thank you to designer Fiona, project manager Rob and kitchen fitter Steve and all the team at the Bury St Edmunds store who are always so friendly and helpful.
Many thanks.
John & Alina

A huge thank you to the lovely Jo, Sarah and Sian who were so helpful, and so patient with us whilst we shopped for our new dining table and chairs. They weren’t pushy at all, they helped us to mix and match lots of combinations until we were really happy with our choice, and they were so great with our little ones whilst we tried to focus on the furniture shopping!
I’d also like to mention our delivery team Andre and Liam who arrived on time, unloaded and assembled the furniture swiftly, and took all the boxes away leaving me with a tidy house. They were great.
You were all really amazing, thank you!

The two ladies in the Cheltenham shop were very friendly and helpful. Also they made us a cup of tea which added to the experience

We recently had a Suffolk kitchen from Neptune at York, we are thrilled with the quality of the workmanship on the units and the kitchen finish has surpassed our expectations.
We also ordered the Edinburgh Double washstand which again is beautiful.

The staff at York including Khloe, Hayley and Kayleigh have been wonderful from the initial design experience to the final check in house and the service has been superb.

They have gone above and beyond when we have changed our minds on things along the way, nothing has been too much trouble.

The kitchen fitter and the guy who came to do the final paint on the units have all been great.

We would highly recommend Neptune.

Very helpful and friendly staff.
Goods that were purchased were wrapped securely.

I was at an event on fermentation hosted by the store. The staff were all lovely and the store is so beautiful. Strong recommendation from me 😊

The fact we could replace a parasol canopy that was 30 years old. The base and umbrella are in great condition, but over the last 5 years the top of the canopy has deteriorated. I’ve done a couple of patches but my patch this year, unfortunately, looked like I’d draped granny’s knickers over it. I went on Neptune website to buy a complete new rectangular parasol and saw they did stand alone canopies. I was a little dubious whether it would fit but it’s perfect. So pleased that a perfectly good parasol didn’t go to landfill.

Lea and Sean were great thanks

Absolutely wonderful experience at this Neptune. Missy was super helpful with our kitchen and all the staff were friendly, engaging and great fun. Could not recommend highly enough. Thank you Missy for all your expertise.