I’m lucky enough to be relatively near the Farnham store which is such a joy to visit, with a warm welcome every time I walk through the door, to decor and accessory changes in the fabulous room setti... Toon meer
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Lees wat reviewers zeggen
As always, simple ordering process and fairly fast delivery. The tall tapered candles I purchased specifically for the Ripley Ceramic Dinner Candle Holders, two of them are not particularly stable, he... Toon meer
Bedrijf heeft geantwoord
Fantastic experience with Neptune. I actually spotted their Walter armchair through John Lewis but the chair was delivered by Neptune themselves. Although pricey, it's fantastic quality and exact... Toon meer
Bedrijf heeft geantwoord
I had delivery from Neptune by Andre and Tomas. I have to say they were so professional, polite, phoned me a couple of times prior to arrival for directions and to advise they were in their way. I liv... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Binnenhuisarchitect
- Kookwinkel
- Meubelaccessoires
- Tuinmeubilairwinkel
- Woonkamermeubilairwinkel
Over Neptune
Geschreven door het bedrijf
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contactgegevens
Frankland Road, Blagrove, SN5 8YG, Swindon, Verenigd Koninkrijk
- 01793 934011
- customerexperience@neptune.com
- www.neptune.com
4,8
Uitstekend
11K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent delivery & beautiful product
Excellent delivery from two lovely, polite lads, Bilal and Tommy. Set up the Arundel table and benches efficiently and carefully. Neptune quality is second to none..beautiful products.
7 oktober 2026
Review zonder uitnodiging
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Wonderful service at every touch point
Wonderful service at every touch point, whether it was instore, online, on the phone and delivery. When I had a problem with my table they were so fast about sorting it out and replaced it swiftly with a new one within days.
24 augustus 2026
Antwoord van Neptune
Dear Joanne, thank you for taking the time to share your 5-star review! We are delighted to hear that you experienced exceptional care across all of our channels. It is wonderful to know that our team resolved the issue with your furniture so efficiently and provided a prompt replacement. Your kind feedback means a great deal to us.
All my best,
Amy at Neptune Support Office
Highly recommend
Excellent service from start to finish. Thank you Amber for the design and attention to detail which was superb. Nothing was too much trouble - replies to queries were swiftly dealt with and and any changes were accommodated many times. Site visits were extremely helpful to discuss progression of the project. All involved were very professional as was Toby who worked tirelessly to install and finish my beautiful kitchen.
10 september 2026
Review zonder uitnodiging
Antwoord van Neptune
Thank you so much for your kind review - I am so glad to hear that our team were friendly and efficient!
All my best,
Amy at Neptune Support Office
Exceptional service
Great service. Packaging was fantastic. Well wrapped and the glass vase was protected so well. I was impressed
6 oktober 2026
Antwoord van Neptune
Dear Lynda, we are so delighted to hear that you had a wonderful experience with us! It is fantastic to know that your delicate order arrived safely and that you were so pleased with the care put into preparing your vase. Thank you so much for your kind feedback.
All my best,
Amy at Neptune Support Office
What a delightful experience!
What a delightful experience!
Dave and Callum were knowledgable , fast, efficient and happy people who did a marvellous job of delivering and assembling my furniture and nothing was too much trouble.
Well done guys and thank you!
7 oktober 2026
Review zonder uitnodiging
Antwoord van Neptune
Dear Sarah, thank you so much for your wonderful feedback! We are absolutely delighted to hear that your furniture assembly and delivery went so smoothly. It is fantastic to know that our team was so helpful, efficient, and cheerful throughout the process. We truly appreciate you taking the time to share your positive experience with us.
All my best,
Amy at Neptune Support Office
Excellent delivery and customer…
Excellent delivery and customer experience with Neptune delivery guys Mihai - Ninel extremely polite and accommodating- well done and thanks
7 oktober 2026
Review zonder uitnodiging
Antwoord van Neptune
Dear Andrew, thank you for leaving such a wonderful review. We are delighted to hear that you had a great experience with our delivery team and that they were so helpful, polite, and accommodating during the process. We really appreciate your kind feedback.
All my best,
Amy at Neptune Support Office
Lee and Tom delivered and assembled the…
Lee and Tom delivered and assembled the large Chichester triple wardrobe. They both were very professional and deserve a special mention.
Peter was very helpful from the Customer Service Dept to ensure everything went smoothly prior to delivery and after.
The wardrobe is very good quality and looks great in situ.
We have been Neptune customers for many years and always very pleased with our purchases and after sales support.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Neptune
Thank you for taking the time to share your feedback. We are thrilled to hear that your new rug meets your expectations and that you continue to appreciate the high standards of our craftsmanship. Your kind words mean a lot to us, and we hope your new addition brings warmth and comfort to your home for many years to come.
All my best,
Amy at Neptune Support Office
Little communication about when the…
Little communication about when the parcel was to be delivered . It takes too long to get purchases out. I was informed the my pai to g was coming at 7.10 on the morning it was coming . Not enough info and too long. Others do a lot better
6 oktober 2026
Antwoord van Neptune
Thank you for taking the time to share your feedback. We appreciate your input regarding our dispatch times and the short notice provided for your delivery. We are reviewing our notification process and fulfillment speed to improve our service.
I had a great experience in Neptune
I had a great experience in Neptune. Cheltenham. Helpful, knowledgeable and friendly staff. Thank you 😊
6 oktober 2026
Review zonder uitnodiging
Perfect delivery!
Had a great experience both purchasing and having a cabinet delivered.
In store, staff were incredibly helpful talking us through options and working out the size of the components as delivered (to make sure they'd fit!)
During delivery Alfi and Josh were incredibly professional, were careful and considerate in bringing in the components and were fast and efficient in building the cabinet!
6 oktober 2026
Review zonder uitnodiging
Antwoord van Neptune
Thank you for taking the time to share such wonderful feedback about your recent experience. We are delighted to hear that our showroom team helped you find the perfect fit and that the assembly and delivery went so smoothly and efficiently. Enjoy your fantastic new piece of furniture!
Kind regards,
Alice - Bury St Edmunds
Antwoord van Neptune
Dear Lorraine, thank you so much for taking the time to share your feedback. We are absolutely delighted to hear that your order arrived safely and that you were pleased with our careful packaging and prompt service. Your support truly means the world to us.
All my best,
Amy at Neptune Support Office
Beautiful product.
5 oktober 2026
Antwoord van Neptune
Dear Peter, thank you so much for your kind review - we are so happy you love our product.
All my best,
Amy at Neptune Support Office
Beautiful colour and natural looking
The burgundy eucalyptus sprays (I ordered 3), look beautiful in a vase with a couple of green eucalyptus sprays. Adds lovely for Autumn colour to the display and is very natural looking.
5 oktober 2026
Antwoord van Neptune
Dear Margaret, we are happy to hear that your new stems blended so seamlessly into your seasonal arrangement. Thank you for sharing your positive feedback with us; we are glad that our products helped bring a lovely look to your home decor.
All my best,
Amy at Neptune Support Office
Fantastic delivery team (Andre & Jordan)
The delivery team (Andre & Jordan) were fantastic! They respected my property, took care bringing the sofa in and ensured it was exactly where I wanted it. They were friendly and polite. Thank you!
5 oktober 2026
Review zonder uitnodiging
Antwoord van Neptune
Dear Louise, thank you so much for your wonderful feedback. We are absolutely delighted to hear that our delivery team provided such careful, respectful, and friendly service while bringing your new sofa into your home. It is fantastic to know that they made sure everything was placed exactly to your liking, and we truly appreciate you taking the time to share your positive experience.
All my best,
Amy at Neptune Support Office
Had the most beautiful new dining…
Had the most beautiful new dining chairs delivered today! Perfect fit to go with my kitchen. Sean & Evan gave me a call to say they weren’t far away and they were helpful in bringing everything in. Thank you!
5 oktober 2026
Review zonder uitnodiging
Antwoord van Neptune
Thank you so much for your wonderful feedback! We are delighted to hear that your new dining chairs look beautiful and complement your space so well. It is fantastic to know that our delivery team communicated clearly before arriving and was so helpful with getting your items brought inside. We truly appreciate your kind review!
All my best,
Amy at Neptune Support Office
Antwoord van Neptune
Dear Gwyn, thank you so much for the 5-star rating and wonderful feedback. We are thrilled to hear that you love our products and craftsmanship, and that our store team made your visits so welcoming and pleasant. We look forward to seeing you again soon.
All my best,
Amy at Neptune Support Office
Antwoord van Neptune
We are glad you enjoyed your new tea set items, and we truly appreciate your kind feedback.
All my best,
Amy at Neptune Support Office
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